Help, help, help!! I am getting a popup from Internet Security Suite wanting me to subscribe to their service. I'm sur I clicked something wrong or I would not be getting this coming up. The reason I'm asking you for help is that it pops up in the middle of my GAMES.

How do I get rid of it.

thanks

Mome

You’ve most likely picked up a piece of malware. Download Malwarebytes and run a full system scan.

It detects most of these pests and eliminates them. Whatever you do, don't purchase any of the recommended products that are advertised (by the malware). Most of these types prompt you to upgrade or purchased another product. It’s just a scam to get your money.

Malwarebytes' Anti-Malware

Thank you for the help. I downloaded the Malarebyte but am still receiving the popup.

Did you do a Full scan? or a just a quick scan.

I could also suggest a good cleaning with the free version of CCleaner. CCleaner

Mome, have you tried doing a system restore back to a point before the first time you had this problem? Might work.

Gil.

Maybe it's just me, but I would not do a system restore for an infected computer, chances are the baddies are also lurking in the restore files and just waiting to re-install themselves.

Would it be possible to do a system restore then, instead of letting the computer restart right away, tell it to wait and run your AV (and malwarebytes) first? Maybe I'm off base but if the restart won't happen without your permission, it seems as if the files that had been removed would be in a sort of limbo where one program or another could catch the malware and quarantine it before it could reinstall.

But maybe not. I'm certainly no computer whiz.

Gil.

to traveler,
You may not be a not be a computer whiz (and that includes me) but now that you explained it in full that way, it makes sense.

Take care
Ray

Starcom was correct the first time - you may restore right back to an infection. When trying to clean up computers, it is often suggested that System Restore be turned off to avoid reinfection. The best thing to do is to resolve the problem and when the system is clean, create a new restore point.

System Restore is not completed until the computer is totally rebooted.

Thanks for clearing that up Draclvr, now eventually I can get some shut eye.
Or maybe not, knowing me

Ray

Thanks for the help. I will let my computer literate daughter do this for me!!

Sylvia

Mome - One other piece of software you might want to keep in mind. It's called SuperAntiSpyware. Google it - it is excellent.

Some malware on your PC disables task manager etc so you cant shut down the offending spyware - The one you mentioned is very nasty by-the-way.

Anyway - you can download superantispyware free - as an install on your PC or - and this is very neat - onto a USB drive and run the "Portable" version. They do this because some malware won't let you install or run tools that will eliminate the them!! Nasty thing to do !! So running off a USB drive - you don't need to install it and you can run a scan from the USB drive!! This works like a charm. It will at the very least get your PC back to a point you can use it and do further "cleaning"

We do this all day !! :>((

Thank you Sureshot. Daughter got it off & taken care of. How I don't know. Took her about 2] hours. I have been forbidden to click on ANYTHING from now on. In fact when I went to Gamezebo for some help with a game a box poppup that wsaid I was thre 10,000th visitor & they were giving away all sors of thigs,. I didn't click on a thing~~ It was probably a real live good thing but I resisted.

Mome

Mome, those 10,00th visitor popups are real live BAD things for the most part. Good for you... Keep resisting those popups and you will be much safer on-line!

Mome

Whenever you go to a site - any site - and you get a pop-up any pop-up - just remember - no such thing as FREE. They already put a "cookie" on your PC ( Google cookies - usually harmless but they do keep track of you ). If you really want to stay on that site - ok - just be very careful what displays on your screen - read carefully - they can get tricky.

If you are computer savvy - try downloading and using the Firefox Browser instead of Internet Explorer - it's free and a bit safer to use. It has a bit more "Phishing" and spyware protection built in.

Oh - look up "phishing" that will get you going !!