I've been a member for 2 years, no fish. What happened is period of 3 months during first year I didn't play any games. I thought my credit card was automatically updating my membership but turned out it had expired and I didn't change it for 3 months so I had to start my membership over. After second year I contacted costumer support, said they added me to fish list.

Ok, I have contacted BFG Support at long last

Good for you!

Whoo Hoo - Guess what I got by email today from those wonderful BFG folks - A free games coupon to compensate for no Felix for nearly 4 years

This is what they said:-

From looking at your account, I see that you definitely should have received the anniversary email with the code to get Felix. So I've gone ahead and added you to the email list which should be sending out the anniversary emails within the next several weeks. In it will be instructions on how to redeem the code for your Felix. Since you've been such an awesome Big Fish Game Club member, I want to give you a free coupon code good for any standard priced game.

I think I shall use it to buy Haunted Legends - The Queen of Spades

That's great news, Rozanne. A free game while you are waiting for your anniversary email; that sounds good to me!

You gotta love BigFish! Have fun gaming Rozanne!

Ana