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Re: Warning Urgent BFG new Toolbar [Re: MrLipid] #701076
02/22/11 02:54 PM
02/22/11 02:54 PM
Joined: Apr 2006
Posts: 4,944
Nova Scotia
Flo NS Offline
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Good ol XP, I think you can throw anything at it and it will work.

Re: Warning Urgent BFG new Toolbar [Re: Flo NS] #701119
02/22/11 05:54 PM
02/22/11 05:54 PM
Joined: Oct 2000
Posts: 40,239
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
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Joined: Oct 2000
Posts: 40,239
southeast USA
Originally Posted By: Flo NS
Good ol XP, I think you can throw anything at it and it will work.

I have XP and I have the problem with the Game Manager not working. The problem isn't about whether you have XP or Vista or 7.

Re: Warning Urgent BFG new Toolbar [Re: Jenny100] #701200
02/22/11 10:11 PM
02/22/11 10:11 PM
Joined: Apr 2006
Posts: 2,401
G.H. WA
zookeeper Offline
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G.H. WA
Thanks MrLipid smile


I child-proofed my home... but they're still getting in!
Re: Warning Urgent BFG new Toolbar [Re: zookeeper] #701221
02/22/11 11:21 PM
02/22/11 11:21 PM
Joined: Dec 2000
Posts: 1,947
Land of 10,000 Lakes
MrLipid Offline
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MrLipid  Offline
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You're welcome. smile

Re: Warning Urgent BFG new Toolbar [Re: MrLipid] #701259
02/23/11 06:46 AM
02/23/11 06:46 AM
Joined: Dec 2004
Posts: 1,863
Sanday, Orkney
Rosaboobie Offline
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Rosaboobie  Offline
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Sanday, Orkney
I am also running XP SP3 yes


Boobie
Re: Warning Urgent BFG new Toolbar [Re: Rosaboobie] #701327
02/23/11 12:53 PM
02/23/11 12:53 PM
Joined: Dec 2004
Posts: 1,863
Sanday, Orkney
Rosaboobie Offline
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Sanday, Orkney
Hmmm, decided to delete Maestro, Music for Death from the download queue, and suddenly I am able to download games again. OK, the downloads are still so slow (it took the ^whole night to download Reelics of Fate) but at least I managed to download one demo today thumbsup


Boobie
Re: Warning Urgent BFG new Toolbar [Re: Rosaboobie] #701329
02/23/11 12:56 PM
02/23/11 12:56 PM
Joined: Jul 2000
Posts: 39,186
near Yosemite in California
Marian Offline
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Marian  Offline
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Posts: 39,186
near Yosemite in California
That's good news. Progress! smile

Re: Warning Urgent BFG new Toolbar [Re: Rosaboobie] #701470
02/23/11 10:44 PM
02/23/11 10:44 PM
Joined: Oct 2000
Posts: 40,239
southeast USA
Jenny100 Offline
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Jenny100  Offline
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Sonic Boomer

Joined: Oct 2000
Posts: 40,239
southeast USA
Originally Posted By: Rosaboobie
OK, the downloads are still so slow (it took the whole night to download Relics of Fate)

How fast is your Internet connection? If you have a slow connection, downloads will always be slow.

Re: Warning Urgent BFG new Toolbar [Re: Jenny100] #701483
02/24/11 12:08 AM
02/24/11 12:08 AM
Joined: Dec 2004
Posts: 1,863
Sanday, Orkney
Rosaboobie Offline
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My internet connection is not great, Jenny - but its far far better than it used to be.

I only realised quite recently that BFG games download much much slower than from other sites. I downloaded a whole episode of Back to the Future from Telltale, plus 3 full games from GOG (using their downloader) whilst BFG GM was still struggling with just one fairly small demo.

And like I said here before, I am once again getting the same problem I had about a year ago - Game gets to 99%, then goes back to 1% again... Why oh why does it not simply resume from the last point, i.e. 99%??


Boobie
Re: Warning Urgent BFG new Toolbar [Re: Rosaboobie] #701488
02/24/11 02:36 AM
02/24/11 02:36 AM
Joined: Mar 2010
Posts: 116
Middle US
lazydaisy Offline
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lazydaisy  Offline
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Middle US
Rosaboobie,
That doesn't sound right at all. I don't have a great internet connection either, but Bigfish downloads are usually faster for me than other sites like GOG, for example.

Bigfish almost always resumes for me even in the later stages. I have only had a problem with this once or twice, but not recently.

Maybe you need to uninstall the Game Manager completely and redownload it. There have been problems with the new one.

Also make sure your firewall is not obstructing it in any way. BigFish has a Help page that tells you exactly what sites to OK in your Firewall.

Re: Warning Urgent BFG new Toolbar [Re: lazydaisy] #701492
02/24/11 03:42 AM
02/24/11 03:42 AM
Joined: Dec 2004
Posts: 1,863
Sanday, Orkney
Rosaboobie Offline
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Rosaboobie  Offline
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Sanday, Orkney
Originally Posted By: lazydaisy

Maybe you need to uninstall the Game Manager completely and redownload it. There have been problems with the new one.

Also make sure your firewall is not obstructing it in any way. BigFish has a Help page that tells you exactly what sites to OK in your Firewall.


Now, when you say there have been problems with the new one - Do you mean the updated one lazydaisy? I have already installed the updated (second) version, but I suppose I could uninstall and reinstall once again, if you think that might solve things.

I have already checked my Firewall settings...but its that 99% problem that really really bugs me. taz

Jenny, I just did a speed test 320 kbps - But whatever my speed, its all relative to the fact that BFG downloads are indeed so much slower than other downloads


Last edited by Rosaboobie; 02/24/11 11:03 AM. Reason: Did Speedtest

Boobie
Re: Warning Urgent BFG new Toolbar [Re: Rosaboobie] #701613
02/24/11 02:14 PM
02/24/11 02:14 PM
Joined: Mar 2002
Posts: 1,460
Westchester, NY
Linds Offline
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Linds  Offline
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Westchester, NY
So I guess it's ok to buy games again?
Susan

Re: Warning Urgent BFG new Toolbar [Re: Linds] #701642
02/24/11 04:07 PM
02/24/11 04:07 PM
Joined: Dec 2000
Posts: 1,947
Land of 10,000 Lakes
MrLipid Offline
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MrLipid  Offline
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Posts: 1,947
Land of 10,000 Lakes
Depends on whether you're one of the folks who can successfully download and install the new Game Manager.

If you are, have at it.

If you are not, it's not OK yet.

Unfortunately, there no way to tell whether you'll be OK until you've attempted the download.

I downloaded it with no problem. (I also waited for the newer version of the Game Manager.)

Re: Warning Urgent BFG new Toolbar [Re: MrLipid] #701812
02/25/11 10:02 AM
02/25/11 10:02 AM
Joined: Dec 2004
Posts: 1,863
Sanday, Orkney
Rosaboobie Offline
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Sanday, Orkney
Well I waited for FOUR days for a reply from BFG and all they told me was to download the new Games Manager, and if that didnt work, to send a Dr Felix report!!!

Hello, there is NO new GM, other than the one released on 17th!!!

And hello again - I have already sent the Dr Felix report with my initial communication to them!! taz taz taz

So I tried resending the Dr Felix report by email back to BFG and it kept saying Not enough Memory....So I checked the size of the zipped file.... 479 MB crazy

Surely that can't be right!



Boobie
Re: Warning Urgent BFG new Toolbar [Re: Rosaboobie] #701848
02/25/11 12:18 PM
02/25/11 12:18 PM
Joined: Oct 2000
Posts: 40,239
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
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Sonic Boomer

Joined: Oct 2000
Posts: 40,239
southeast USA
Originally Posted By: Rosaboobie
So I tried resending the Dr Felix report by email back to BFG and it kept saying Not enough Memory....So I checked the size of the zipped file.... 479 MB crazy

Surely that can't be right!

Try running Dr. Felix again. The zip file should be very small -- in the KB range, not the MB range

Re: Warning Urgent BFG new Toolbar [Re: Jenny100] #701851
02/25/11 12:31 PM
02/25/11 12:31 PM
Joined: Dec 2004
Posts: 1,863
Sanday, Orkney
Rosaboobie Offline
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Sanday, Orkney
Already done that, Jenny - the same size. I think I better download Dr Felix again!


Boobie
Re: Warning Urgent BFG new Toolbar [Re: Rosaboobie] #701855
02/25/11 12:42 PM
02/25/11 12:42 PM
Joined: Sep 2003
Posts: 4,940
Lincoln, NE
GuybrushThreepwood Offline
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Lincoln, NE
This is weird. Every once in a while I get a Windows XP error popup telling me that Big Fish Game Manager is shutting down when I'm not even running it and don't have a game going. I'm guessing it has something to do with the tool bar. I just notified BF customer support.

The manager runs fine when I bring it up and the games seem to work so its not a big deal.


Currently Playing:
Adventure Game: Broken Age
Darkside: Star Wars: The Old Republic
Re: Warning Urgent BFG new Toolbar [Re: GuybrushThreepwood] #702048
02/26/11 01:10 AM
02/26/11 01:10 AM
Joined: Jan 2010
Posts: 3,293
Rivellon
T
traveler Offline
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T

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Rivellon
Sherryah, I feel for ya. I've been having enough trouble with my computer to make me want to throw it through the nearest window. At increasingly regular intervals, the cursor would suddenly act as if it were in glue and it was misery to try playing a game...any game except one with very low requirements. Sometimes I'd have to use Task Manager just to get out of the game.

The event log informed me that my computer was 'thrashing'. As if I knew what that meant though I knew it couldn't be good. Anyway, to make a long story short, I uninstalled the BFG game manager. I didn't really think it would do any good since the manager had been working fine. Since then, I've even installed the new one. But, knock wood, since I uninstalled the one that was there before, my cursor has stopped acting up and I have had NO trouble with my computer.

I just hope that was the reason for this miserable problem and it doesn't start again. If it does, the BFG manager is going to be the first thing to go.

Gil.


"Best not to think about it. I don't want to fall to bits 'cos of excess existential thought."
Re: Warning Urgent BFG new Toolbar [Re: Sherryah] #702051
02/26/11 02:26 AM
02/26/11 02:26 AM
Joined: Oct 2007
Posts: 399
BFG-Guy Offline
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BFG-Guy  Offline
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Posts: 399
The most current Game Manager is version 2.0.1.41 (you can find out via OPTIONS=>ABOUT in the Game manager)
This version has been installed by more than 2 million customers in the past 10 days and we have had very few incidents reported.
If the new one is not working it is likely something very speccific to your machine, and BFG should be able to get it remedied.
If email support is not getting you answers, please try chat (mon-fri business hours PST) and ask for a level 2 tech support person. They have a near 100% track record of solving game manager related issues. They are very good and have some good diagnostic tools.

Hope that helps.


BFG-Guy

"A New Game Every Day!" keeps boredom away.
Re: Warning Urgent BFG new Toolbar [Re: BFG-Guy] #702097
02/26/11 09:42 AM
02/26/11 09:42 AM
Joined: Sep 1999
Posts: 1,222
Tacoma, Wa USA
C
Cherie Offline
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Cherie  Offline
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C

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Posts: 1,222
Tacoma, Wa USA
I found it necessary to uninstall the game manager and reinstall. It solved my problems with BFG downloading issues. I was a simple process.


Cherie
Re: Warning Urgent BFG new Toolbar [Re: Cherie] #702213
02/26/11 02:40 PM
02/26/11 02:40 PM
Joined: Dec 2000
Posts: 1,947
Land of 10,000 Lakes
MrLipid Offline
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A comment on the Technical Talk forum suggests that the reason there is no sharing of private communications allowed is that it might hurt the feelings of the CS staff or reveal that not every support person responds to a particular problem the same way.

Put another way, the feelings of those gamers who have come seeking answers don't count as much as the feelings of those offering suggestions.

I have no idea if this is the actual policy or not.

Re: Warning Urgent BFG new Toolbar [Re: MrLipid] #702227
02/26/11 03:08 PM
02/26/11 03:08 PM
Joined: Mar 2010
Posts: 116
Middle US
lazydaisy Offline
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lazydaisy  Offline
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Middle US
ooooops!

Last edited by lazydaisy; 02/27/11 08:48 AM.
Re: Warning Urgent BFG new Toolbar [Re: lazydaisy] #702230
02/26/11 03:16 PM
02/26/11 03:16 PM
Joined: Dec 2000
Posts: 1,947
Land of 10,000 Lakes
MrLipid Offline
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Free complimentary game codes are one thing.

A refusal to allow members of the forum to share technical information is another.

I just had a comment on the Technical forum edited because I mentioned that no one had suggested I try a particular approach to solving a problem.

The joke is that my comment referred to a comment immediately before mine and that comment wasn't [removed by moderator].

Re: Warning Urgent BFG new Toolbar [Re: MrLipid] #702238
02/26/11 03:25 PM
02/26/11 03:25 PM
Joined: Mar 2010
Posts: 116
Middle US
lazydaisy Offline
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Middle US
ooooooops!

Last edited by lazydaisy; 02/27/11 08:48 AM.
Re: Warning Urgent BFG new Toolbar [Re: lazydaisy] #702240
02/26/11 03:31 PM
02/26/11 03:31 PM
Joined: Dec 2000
Posts: 1,947
Land of 10,000 Lakes
MrLipid Offline
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The stuff that can't be shared is [removed by moderator], [removed by moderator], [removed by moderator], and [removed by moderator].

Hope that clears it up. wink

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