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Problem updating Adobe Flash Player #706927
03/13/11 12:42 PM
03/13/11 12:42 PM
Joined: May 2006
Posts: 3,415
Indiana
ScarletDragon Offline OP
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ScarletDragon  Offline OP
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Joined: May 2006
Posts: 3,415
Indiana
I'm sure there's a simple solution but I can't seem to find it, so hoping you can help. I tried to update Adobe for my friend because the newest games won't play on her PC. It will download but then fail to install with the following error message: "Error 1402. Verify you have sufficient access to that key or contact your support personnel." It's a personal computer and she is the only authorized user. Any suggestions please and thank you?


Do not meddle in the affairs of dragons ...
for thou art crunchy and good with ketchup.
Re: Problem updating Adobe Flash Player [Re: ScarletDragon] #706935
03/13/11 01:09 PM
03/13/11 01:09 PM
Joined: Aug 2002
Posts: 7,238
Arizona
InlandAZ Offline
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InlandAZ  Offline
BAAG Specialist

Joined: Aug 2002
Posts: 7,238
Arizona
The page below refers to Acrobat Reader - but, several similar threads point to it for Flash -

Error 1402 | Error 1406 | Acrobat, Reader

Re: Problem updating Adobe Flash Player [Re: InlandAZ] #706956
03/13/11 02:26 PM
03/13/11 02:26 PM
Joined: May 2006
Posts: 3,415
Indiana
ScarletDragon Offline OP
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ScarletDragon  Offline OP
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Posts: 3,415
Indiana
Thanks for the quick reply. I tried most of that already from another help forum, but I'll try the instructions from Acrobat and see if it helps. She had some very nasty malicious code last month and I think it may have corrupted her registry. I reset her computer to a restore point that preceded the virus scan scam but one of the registry files for the administrator might still be corrupted. It's worth a try.


Do not meddle in the affairs of dragons ...
for thou art crunchy and good with ketchup.
Re: Problem updating Adobe Flash Player [Re: ScarletDragon] #709729
03/22/11 12:08 PM
03/22/11 12:08 PM
Joined: May 2006
Posts: 3,415
Indiana
ScarletDragon Offline OP
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ScarletDragon  Offline OP
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Joined: May 2006
Posts: 3,415
Indiana
Following up on the problem and solution: I had tried most of the normal fixes (removing and reinstalling, etc.) and nothing worked. However I went into the forum attached to the link InlandAZ kindly posted and found another person who had problems with Adobe after contracting the AVG 2011 virus sweep scam. That poor person went through endless instructions from Adobe for diagnosing the problem until the end result was that the virus had altered a registry file. Fortunately Adobe had created a kill-bit that once downloaded fixed the problem immediately. Hooray! Hope nobody else suffers this problem, but if you do, follow the link to the forum and get the kill-bit that corrects it.


Do not meddle in the affairs of dragons ...
for thou art crunchy and good with ketchup.
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