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Getting white screen with Black Mirror 2, XP, Radeon 2600 #735409
06/27/11 07:08 AM
06/27/11 07:08 AM
Joined: Feb 2010
Posts: 214
ergggo Offline OP
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ergggo  Offline OP
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I was wondering if anyone has encountered this with Black Mirror 2: Initial cutscenes display just fine, but when game play starts, the screen is white. The only things that display are the game icons in the corner, hint popup on the upper left, hot spot indicators and subtitles.

I'm running in XP with a Radeon 2600 graphics card (256M). I've tried several screen resolutions from max to min, and tried moving the graphics quality slider all the way down, but I get the same result.

When I run dxdiag and test the 3D graphics, the cube is spinning out of control, way too fast (its DirectX 9.0c). Any ideas?

Re: Getting white screen with Black Mirror 2, XP, Radeon 2600 [Re: ergggo] #735484
06/27/11 12:13 PM
06/27/11 12:13 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
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Jenny100  Offline
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southeast USA
Have you tried different video drivers?

Re: Getting white screen with Black Mirror 2, XP, Radeon 2600 [Re: Jenny100] #735649
06/28/11 05:29 AM
06/28/11 05:29 AM
Joined: Feb 2010
Posts: 214
ergggo Offline OP
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ergggo  Offline OP
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When I first saw the problem, I updated to the latest driver for the card I'm using, but there was no difference.

Do you think the game is just not compatible with the graphics card I'm using? I haven't run into this with any other recent games.


I point, therefore I click.
Re: Getting white screen with Black Mirror 2, XP, Radeon 2600 [Re: ergggo] #735653
06/28/11 06:22 AM
06/28/11 06:22 AM
Joined: May 2003
Posts: 7,767
Calgary Alberta Canada
Cathy1 Offline
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Cathy1  Offline
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Posts: 7,767
Calgary Alberta Canada
You should probably roll back your drivers a few times to an earlier date. New is not always best.
I had to roll back my drivers for this game. Check out the Radeon site for your card and choose an earlier version of video driver than the one you have now. That's what I had to do with a NVidea card. It is almost guarenteed to work.Good luck and let us know how it goe's for you.
Cathy wave


" If Cornoil Comes From Corn
Where Doe's Babyoil Come From "
Re: Getting white screen with Black Mirror 2, XP, Radeon 2600 [Re: Cathy1] #735737
06/28/11 12:55 PM
06/28/11 12:55 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
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Jenny100  Offline
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southeast USA
Originally Posted By: Cathy1
You should probably roll back your drivers a few times to an earlier date. New is not always best.

Especially with older cards like yours. The current generation of the Radeon series is the HD 6000 series, so the Radeon HD 2600 is 4 generations old. The latest drivers tend to be optimized for the latest generation of video cards.

You can find ATI drivers for desktop computers here
http://support.amd.com/us/gpudownload/Pages/index.aspx

The "previous drivers" page is ***here***.

Re: Getting white screen with Black Mirror 2, XP, Radeon 2600 [Re: Jenny100] #735835
06/28/11 08:50 PM
06/28/11 08:50 PM
Joined: Feb 2010
Posts: 214
ergggo Offline OP
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ergggo  Offline OP
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Thanks for the advice, Jenny100 and Cathy1. I tried rolling back the driver version by a few releases from where I started, but it is still giving me a white screen. I might try re-installing the game, but if that doesn't work I may have to put the game on hold until I get a newer computer.


I point, therefore I click.
Re: Getting white screen with Black Mirror 2, XP, Radeon 2600 [Re: ergggo] #735859
06/29/11 12:38 AM
06/29/11 12:38 AM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
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Jenny100  Offline
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Posts: 40,644
southeast USA
My ATI card is older than yours (X800SE), and it played Black Mirror 2 without any problem. So yours ought to be able to play it. I'm using the latest drivers from Dell, which are from 2006 -- several years old. Maybe you didn't go far back enough in your driver search. Or if your video card came with your computer, try the drivers from your computer brand website.

Re: Getting white screen with Black Mirror 2, XP, Radeon 2600 [Re: Jenny100] #735861
06/29/11 12:49 AM
06/29/11 12:49 AM
Joined: May 2003
Posts: 7,767
Calgary Alberta Canada
Cathy1 Offline
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Cathy1  Offline
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Posts: 7,767
Calgary Alberta Canada
Just a thought.Did you turn down your hardware acceleration and forgot to turn it back up again ?


" If Cornoil Comes From Corn
Where Doe's Babyoil Come From "
Re: Getting white screen with Black Mirror 2, XP, Radeon 2600 [Re: Cathy1] #735883
06/29/11 05:53 AM
06/29/11 05:53 AM
Joined: Feb 2010
Posts: 214
ergggo Offline OP
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ergggo  Offline OP
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Joined: Feb 2010
Posts: 214
Woo-hoo! I re-loaded the latest video driver and checked the Catalyst Control Center settings, and noticed some sliders were turned to lowest quality (performance optimized rather than quality optimized). I set some to medium quality and others to automatic and now the graphics are working fine! (I tried the dxdiag 3D test and now the cube is spinning as usual).

I think I must have tweaked those settings six games ago when I was trying to get Grim Fandango to work, and then forgot about putting them back. (Although I have run the dxdiag test since then and don't remember encountering the out of control spinning cube).

The game graphics look very high quality...this is gonna be a fun game. Thank you both for your help!


I point, therefore I click.
Re: Getting white screen with Black Mirror 2, XP, Radeon 2600 [Re: ergggo] #735901
06/29/11 07:03 AM
06/29/11 07:03 AM
Joined: May 2003
Posts: 7,767
Calgary Alberta Canada
Cathy1 Offline
BAAG Specialist
Cathy1  Offline
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Joined: May 2003
Posts: 7,767
Calgary Alberta Canada
Your welcome ergggo,
Have fun. It is an excellent and long game.

Cathy bravo


" If Cornoil Comes From Corn
Where Doe's Babyoil Come From "
Re: Getting white screen with Black Mirror 2, XP, Radeon 2600 [Re: Cathy1] #736005
06/29/11 02:31 PM
06/29/11 02:31 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
Good you figured it out.
Enjoy the game.

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