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Re: BFG Customer Service Solved The Problem!!!
[Re: Marian]
#753539
09/12/11 02:29 PM
09/12/11 02:29 PM
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Joined: Jan 2004
Posts: 83,351
In the Naughty Corner
BrownEyedTigre
The Sassy Admin and PR Liaison
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The Sassy Admin and PR Liaison
Sonic Boomer
Joined: Jan 2004
Posts: 83,351
In the Naughty Corner
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Glad they were able to help you gatsbygirl! Ana 
Don't feed the Trolls
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Re: BFG Customer Service Solved The Problem!!!
[Re: BrownEyedTigre]
#753548
09/12/11 03:19 PM
09/12/11 03:19 PM
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Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
kjos
BAAG Specialist
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BAAG Specialist
Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
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I've tried just about everything and nothing helped. It just happens when I go to BF,my account,purches history, ie has encountered a problem and needs to close. A few seconds the page comes up. I guess I can live with that.
Richard
***To Error is Human**To Forgive is Divine***
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Re: BFG Customer Service Solved The Problem!!!
[Re: flutist]
#753727
09/13/11 11:54 AM
09/13/11 11:54 AM
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Joined: Apr 2006
Posts: 4,944
Nova Scotia
Flo NS
Addicted Boomer
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Addicted Boomer
Joined: Apr 2006
Posts: 4,944
Nova Scotia
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Richard have you checked out the fix for that problem I posted on Big Fish and Internet Explorer
Last edited by Flo NS; 09/13/11 11:55 AM.
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Re: BFG Customer Service Solved The Problem!!!
[Re: Flo NS]
#753728
09/13/11 12:02 PM
09/13/11 12:02 PM
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Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
kjos
BAAG Specialist
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BAAG Specialist
Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
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Can't find it Flo. Point me in the right direction please. Will give it a try. Thanks
Richard
***To Error is Human**To Forgive is Divine***
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Re: BFG Customer Service Solved The Problem!!!
[Re: Marian]
#753748
09/13/11 02:01 PM
09/13/11 02:01 PM
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Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
kjos
BAAG Specialist
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BAAG Specialist
Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
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Marian,I just received this note from BF.
Looking in our system, it seems that this is a known issue that we are currently working hard to get corrected. My first suggestion here would be to temporarily use the internet browser called Mozilla Firefox which our customers have the most success with when purchasing games and accessing their account on our site. Just click on the below link to download the internet browser Mozilla Firefox. Sounds like the trouble is with BF. i have tried everything you have suggested none of it worked. thanks Flo and Marian.
Richard
Last edited by kjos; 09/13/11 02:05 PM. Reason: added more
***To Error is Human**To Forgive is Divine***
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Re: BFG Customer Service Solved The Problem!!!
[Re: Marian]
#754452
09/16/11 03:50 PM
09/16/11 03:50 PM
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Joined: Jan 2006
Posts: 643
Norfolk UK
widget
Settled Boomer
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Settled Boomer
Joined: Jan 2006
Posts: 643
Norfolk UK
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Must tell you my story, I was having horrible time with BF Game Manager, got so mad I cancelled my subscription, had loads of e-mails from there support, one said he would try to solve my problem by 'taking over my PC', at the time I said yes and a date was made for this to happen, but in the meantime I decided to have my computer reformatted, told BF support what I was doing and said I would let them know, after a reformat I downloaded the new Game Manager and it worked,
I know this is not the answer to everyone's problems, but what I will say is I was very pleased and surprised that BF wanted to do the 'remote takeover' of my PC to help me,
so I am now back to gaming, but still have a lot to put back on my computer after the reformat,
so I shall soon be back for help.
Keep going, the feeling great at the end.
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Re: BFG Customer Service Solved The Problem!!!
[Re: Marian]
#754587
09/17/11 11:03 AM
09/17/11 11:03 AM
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Joined: Jun 1999
Posts: 4,300
Elgin, Illinois
Marcie
Addicted Boomer
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Addicted Boomer
Joined: Jun 1999
Posts: 4,300
Elgin, Illinois
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Glad to hear so many success stories with BF. Not so for me. I just spent days and days and several emails, upgrades of video cards, Dr Felix, jumped through a few hoops just for kicks and my tech guy said he needed to take it to his level 2 people..... well, level 2 said it was still not them. oh, my problem? every other game I install won't open, just goes to the window "Thanks for playing you have 60 min left".
BTW, I did a search here on boomers, so if I'm posting in the wrong place, please feel free to move it. thanks for listening/reading.
A non answer is ALWAYS an answer it's just that it's never good.
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Re: BFG Customer Service Solved The Problem!!!
[Re: Marcie]
#754595
09/17/11 11:28 AM
09/17/11 11:28 AM
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Joined: Jul 2000
Posts: 48,421
near Yosemite
Marian
Global Moderator
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Global Moderator
Sonic Boomer
Joined: Jul 2000
Posts: 48,421
near Yosemite
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Marcie, have you tried rolling back to the old version of the Big Fish Game Manager? You can read about doing so, here. This is, of course, assuming that your problems began with the new Game Manager. I hope your problems will be resolved. Let us know. 
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Re: BFG Customer Service Solved The Problem!!!
[Re: Marcie]
#754596
09/17/11 11:30 AM
09/17/11 11:30 AM
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Joined: Jul 2007
Posts: 18,262
Massachusetts
GBC
Graduate Boomer
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Graduate Boomer
Joined: Jul 2007
Posts: 18,262
Massachusetts
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Is anybody experiencing their BF games crashing back to desktop? My games played fine yesterday. Today only my BF installed games play for 30 seconds then close out. Notified BF about this problem. I have an adventure game running good so It's just BF.
Gail
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acebook
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