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Re: problem changing email address
[Re: cassadaga]
#783860
01/28/12 07:27 PM
01/28/12 07:27 PM
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Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100
GB Reviewer Glitches Moderator
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GB Reviewer Glitches Moderator
Sonic Boomer
Joined: Oct 2000
Posts: 40,644
southeast USA
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Big Fish has these instructions: How do I change my account email address or password?
A:
Follow the steps below to sign in to your Big Fish Games account and edit your account information. Afterward, you'll be able to view your Purchase History, redeem credits, and install your games.
1.Sign in by entering your Big Fish Games account email address and password.
2.Go to the My Account > Account Info page.
3.Click the Edit button under the Email Address or Password section.
4.After entering a new email address or password, click the Save button to save your changes.
5.When you receive your new verification email, click on the link to validate the updated email address.
Even if the email address you previously used when signing in to Big Fish Games is no longer valid or you no longer use it for your email service, you can go ahead and sign in to Big Fish Games with that address again. Once signed in, you'll be able to switch to a more current email address. If those don't work, you should probably contact Big Fish about your change of address. I can't find that kind of info for Adventure Shop, so you should probably just contact them directly. They have a contact page here http://us-adventureshop.gamesplanet.com/faq/submit.do
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Re: problem changing email address
[Re: cassadaga]
#783977
01/29/12 10:04 AM
01/29/12 10:04 AM
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Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100
GB Reviewer Glitches Moderator
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GB Reviewer Glitches Moderator
Sonic Boomer
Joined: Oct 2000
Posts: 40,644
southeast USA
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I don't think the problem is because of something you did. I'm not sure why Big Fish thinks the problem is solved, but keep after them until it is. You can try sending them links to screenshots of what you see when you log in, showing the old email address. If you have Vista or Windows 7 you can use the Windows Snipping Tool to copy just the relevant portions of your screen so you don't have a huge upload of your entire screenshot. Instructions for the Snipping Tool are ***here***: http://www.bleepingcomputer.com/tutorials/how-to-use-the-windows-snipping-tool/As for AdventureShop, Marita is better than I am at contacting them. Their spam blocker seems to catch my emails to them. That might be what's happening to your emails.
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Re: problem changing email address
[Re: cassadaga]
#785476
02/04/12 02:21 PM
02/04/12 02:21 PM
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Joined: Jun 2005
Posts: 21,501
Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
True Blue Boomer
Joined: Jun 2005
Posts: 21,501
Near St. Louis, MO
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I've heard that this recent Mac security update is causing a lot of problems with software applications too.
When life gives you tomatoes, make Bloody Marys.
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