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What's up with BF Support #913347
09/12/13 12:03 PM
09/12/13 12:03 PM
Joined: Jun 2005
Posts: 1,652
Waukegan, Il.
exalthim2 Offline OP
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exalthim2  Offline OP
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I have tried yesterday and today to contact live support at BF regading my purchases but the message comes up is that due to high demand across other primary support channels, live chat is closed. Is there some other way to I should be contacting them to get my problems resolved/

kim


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Re: What's up with BF Support [Re: exalthim2] #913351
09/12/13 12:12 PM
09/12/13 12:12 PM
Joined: Jul 2000
Posts: 45,928
near Yosemite
Marian Offline
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Marian  Offline
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I am not sure about the status of Live Chat and why they are unavailable, but I wrote to Big Fish last night via email about the punchcard problem and have had a response from them already. My punchcard now looks normal too, so they are indeed working on the problem. wave

Re: What's up with BF Support [Re: exalthim2] #913356
09/12/13 12:35 PM
09/12/13 12:35 PM
Joined: Jun 2005
Posts: 1,652
Waukegan, Il.
exalthim2 Offline OP
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exalthim2  Offline OP
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Thanks Marian, I will try that. Where do you write to because I've only used the live chat?

Kim


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Re: What's up with BF Support [Re: exalthim2] #913357
09/12/13 12:43 PM
09/12/13 12:43 PM
Joined: Jul 2000
Posts: 45,928
near Yosemite
Marian Offline
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Go to the BF website and you will see "help" as one of the options in the upper righthand corner; click on that, and on the next page look to the left side of the page and near the bottom of the page you will see an option to click on "contact us." That will take you to the email way to contact them. smile

Re: What's up with BF Support [Re: exalthim2] #913365
09/12/13 01:07 PM
09/12/13 01:07 PM
Joined: Jun 2005
Posts: 1,652
Waukegan, Il.
exalthim2 Offline OP
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Tnanks Marian


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Re: What's up with BF Support [Re: exalthim2] #913419
09/12/13 08:10 PM
09/12/13 08:10 PM
Joined: Jun 2005
Posts: 1,652
Waukegan, Il.
exalthim2 Offline OP
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exalthim2  Offline OP
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All better


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Re: What's up with BF Support [Re: exalthim2] #913428
09/12/13 08:44 PM
09/12/13 08:44 PM
Joined: Jul 2000
Posts: 45,928
near Yosemite
Marian Offline
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Glad to hear it. smile

Re: What's up with BF Support [Re: exalthim2] #914078
09/17/13 07:41 AM
09/17/13 07:41 AM
Joined: Jul 2009
Posts: 453
Chicago
Kootsie Offline
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I have a different BF problem. When I try to download a game file to try the demo, I get the message if I want to save the exe. file. When I confirm it is a binary file and the game does not download.

Anyone else having this problem?


Coo Coo for Cocoa Pops
Re: What's up with BF Support [Re: exalthim2] #914087
09/17/13 08:39 AM
09/17/13 08:39 AM
Joined: Jan 2004
Posts: 82,135
In the Naughty Corner
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I haven't downloaded anything for awhile so can't help but hopefully someone who has will be along to answer. In the meantime have you contacted BF to see?

Ana wave


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Re: What's up with BF Support [Re: exalthim2] #914119
09/17/13 01:24 PM
09/17/13 01:24 PM
Joined: Jul 2009
Posts: 453
Chicago
Kootsie Offline
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Kootsie  Offline
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I will contact soon...this is very odd

That condition also applies to all my owned games too. Cant install them. shocked


Coo Coo for Cocoa Pops
Re: What's up with BF Support [Re: Kootsie] #914168
09/17/13 05:55 PM
09/17/13 05:55 PM
Joined: Oct 2003
Posts: 4,409
Toronto, Ontario, Canada
S
Susie07 Offline
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Hi, Kootsie!

Try uninstalling and reinstalling your BFG Manager because it controls the downloads and purchases. I was having a problem purchasing a game, so that's what I did and everything was fine.



Susan

Re: What's up with BF Support [Re: exalthim2] #914169
09/17/13 06:07 PM
09/17/13 06:07 PM
Joined: Jan 2004
Posts: 82,135
In the Naughty Corner
BrownEyedTigre Offline
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Thanks Susie!

Ana wave


Don't feed the Trolls
Re: What's up with BF Support [Re: exalthim2] #914264
09/18/13 07:42 AM
09/18/13 07:42 AM
Joined: Jul 2009
Posts: 453
Chicago
Kootsie Offline
Settled Boomer
Kootsie  Offline
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Joined: Jul 2009
Posts: 453
Chicago
Thanks Susie but I already tried that and it still doesnt work.

I wish live chat was available. Ill email BF today.

Hey Boomers...this is unbelievable but...

These binary files show up in my download folder so when I right click the file there, it runs the game...bizarre.

Last edited by BrownEyedTigre; 09/18/13 09:07 AM. Reason: combined stacked posts

Coo Coo for Cocoa Pops
Re: What's up with BF Support [Re: exalthim2] #914278
09/18/13 09:07 AM
09/18/13 09:07 AM
Joined: Jan 2004
Posts: 82,135
In the Naughty Corner
BrownEyedTigre Offline
The Sassy Admin and PR Liaison
BrownEyedTigre  Offline
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Sonic Boomer

Joined: Jan 2004
Posts: 82,135
In the Naughty Corner
Glad you got it!


Don't feed the Trolls
Re: What's up with BF Support [Re: exalthim2] #914341
09/18/13 09:25 PM
09/18/13 09:25 PM
Joined: Jun 2005
Posts: 1,652
Waukegan, Il.
exalthim2 Offline OP
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exalthim2  Offline OP
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Joined: Jun 2005
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Waukegan, Il.
I hope mine never stops working cause I don't even know what a binary file is. rotfl


You don't have to attend every argument you're invited to.
Re: What's up with BF Support [Re: exalthim2] #914342
09/18/13 09:46 PM
09/18/13 09:46 PM
Joined: Jan 2004
Posts: 82,135
In the Naughty Corner
BrownEyedTigre Offline
The Sassy Admin and PR Liaison
BrownEyedTigre  Offline
The Sassy Admin and PR Liaison
Sonic Boomer

Joined: Jan 2004
Posts: 82,135
In the Naughty Corner
rotfl Kim


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