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Problem with Big Fish? #921994
11/02/13 09:12 AM
11/02/13 09:12 AM
Joined: Jul 2005
Posts: 1,000
Sunny Devon, United Kingdom
Upsydaisy Offline OP
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Is anyone having problems with Big Fish this week? I bought two games and for some reason I can only download these after opening the Big Fish Manager app and going to my purchase history.
I used to download, activate and install from the website after buying but this is not possible. Is it me or them? think

Re: Problem with Big Fish? [Re: Upsydaisy] #922003
11/02/13 09:51 AM
11/02/13 09:51 AM
Joined: Jan 2004
Posts: 79,460
In the Naughty Corner
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Have you contacted them? There was an issue here in this thread.

Best to contact them and let them investigate the cause.

Ana luck


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Re: Problem with Big Fish? [Re: Upsydaisy] #922177
11/03/13 08:44 AM
11/03/13 08:44 AM
Joined: Dec 2004
Posts: 497
Millbrook, New York
Cappy Offline
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I'm having the same problem, Upsydaisy. I used to be able to d/l and install several games at a time from the website but now can only do one at a time and only from my purchase history in the BF manager.

So far I haven't contacted BF because I thought it was just something temporarily annoying. Maybe next week I'll ask them to investigate as Ana suggested.

Barb

Re: Problem with Big Fish? [Re: Upsydaisy] #922200
11/03/13 11:13 AM
11/03/13 11:13 AM
Joined: Jul 2005
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Sunny Devon, United Kingdom
Upsydaisy Offline OP
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I have contacted them and am waiting for a reply.Thought it was just a glitch but its still happening. Old purchases also won't install from the website and nothing appears in the queue for downloading. I'll keep you informed when they reply.

Re: Problem with Big Fish? [Re: Upsydaisy] #922206
11/03/13 11:28 AM
11/03/13 11:28 AM
Joined: Dec 2004
Posts: 497
Millbrook, New York
Cappy Offline
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Thanks, Upsydaisy. I'll wait to hear what you find out.

Barb

Re: Problem with Big Fish? [Re: Upsydaisy] #922726
11/05/13 06:31 PM
11/05/13 06:31 PM
Joined: Jul 2005
Posts: 1,000
Sunny Devon, United Kingdom
Upsydaisy Offline OP
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Hi Cappy, I had a reply from BF. They suggested that I manually delete the 'cef' file in program data. Uninstall the BF Manager, reinstall and things should be ok-unfortunately no. I have sent a Dr Felix file and await further revelations!

Re: Problem with Big Fish? [Re: Upsydaisy] #922841
11/06/13 08:49 AM
11/06/13 08:49 AM
Joined: Dec 2004
Posts: 497
Millbrook, New York
Cappy Offline
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Thanks for the report, Upsydaisy. If the problem continues, I'll do what they suggest. Meanwhile, thanks for taking time to follow up with me.

Re: Problem with Big Fish? [Re: Upsydaisy] #923134
11/07/13 03:03 PM
11/07/13 03:03 PM
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Posts: 1,000
Sunny Devon, United Kingdom
Upsydaisy Offline OP
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Hi Cappy, BF came up with other suggestions eg:reset Google Chrome settings=no effect. Download games from website purchase history (can't download!!) but install from folder and run as administrator=no effect.

I have decided to call it a day and just download/install from my purchase history in the BF manager app. I can still download and install trial games from the website. Perhaps BF will come up with an update in the future and the problem will be magically resolved. duh

Re: Problem with Big Fish? [Re: Upsydaisy] #923177
11/07/13 11:14 PM
11/07/13 11:14 PM
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I hope you can get it squared away Upsy!


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Re: Problem with Big Fish? [Re: Upsydaisy] #923254
11/08/13 11:04 AM
11/08/13 11:04 AM
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Sunny Devon, United Kingdom
Upsydaisy Offline OP
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Upsydaisy  Offline OP
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Nice and unexpected surprise from BF - a free coupon code!! What a super company - Thank you Big Fish and ****. XX

Last edited by BrownEyedTigre; 11/08/13 11:48 AM. Reason: Please no personal names
Re: Problem with Big Fish? [Re: Upsydaisy] #923271
11/08/13 11:49 AM
11/08/13 11:49 AM
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Glad they took care of you!


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Re: Problem with Big Fish? [Re: Upsydaisy] #923301
11/08/13 03:11 PM
11/08/13 03:11 PM
Joined: Sep 2000
Posts: 1,608
Edmonton, Alberta Canada
judith Offline
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I too have had this problem for some time. With a few of us having the same problem, it must be something from their end. I don't mind downloading from the purchase history, but I was wondering why?


A balanced diet is a cookie in each hand.
Re: Problem with Big Fish? [Re: Upsydaisy] #923554
11/09/13 08:05 PM
11/09/13 08:05 PM
Joined: Dec 2004
Posts: 2,774
Marietta, GA
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I agree with everybody. If I just boot up my computer and download a game from BF, it's fine. However, if my computer has been on for awhile, I have to reboot to get a game to download correctly. Hope they fix this.


It's not that I'm smart, I just stay with things longer." (approx. quote from Albert Einstein.)
Re: Problem with Big Fish? [Re: Upsydaisy] #923801
11/11/13 09:26 AM
11/11/13 09:26 AM
Joined: Oct 2000
Posts: 1,286
FORT PIERCE, FLORIDA USA
PATSY Offline
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I have deeted all bfg files excet my current games. I can' download any BFG. Last night I couldn.t downoad or play. Had a permanent blinking cursor. So no bfg until they find a cure. I can't do anything BF, even report this.


PATSY
Re: Problem with Big Fish? [Re: Upsydaisy] #923850
11/11/13 11:45 AM
11/11/13 11:45 AM
Joined: Jan 2004
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Patsy, you can report this. Just go to their website and use their support.


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Re: Problem with Big Fish? [Re: Upsydaisy] #923892
11/11/13 01:42 PM
11/11/13 01:42 PM
Joined: Oct 2000
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FORT PIERCE, FLORIDA USA
PATSY Offline
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Thank you Ana, but I can't get to anything with BFG in the title. It then shuts me out of everything on my comuter.


PATSY
Re: Problem with Big Fish? [Re: Upsydaisy] #923905
11/11/13 02:30 PM
11/11/13 02:30 PM
Joined: Jan 2004
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Then you may have a virus or you somehow blocked it. Try a different browser.


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Re: Problem with Big Fish? [Re: Upsydaisy] #923926
11/11/13 03:58 PM
11/11/13 03:58 PM
Joined: Oct 2000
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FORT PIERCE, FLORIDA USA
PATSY Offline
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I also can"t play any of my bfg's


PATSY
Re: Problem with Big Fish? [Re: Upsydaisy] #923932
11/11/13 04:10 PM
11/11/13 04:10 PM
Joined: Jan 2004
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Run ccleaner (both cleaning and registry cleaner) and malwarebytes and see what happens.


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Re: Problem with Big Fish? [Re: Upsydaisy] #923943
11/11/13 05:01 PM
11/11/13 05:01 PM
Joined: Oct 2000
Posts: 1,286
FORT PIERCE, FLORIDA USA
PATSY Offline
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PATSY  Offline
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Just got through abd it didn"t do anything. Now I;ll call my computer people. My nerves can't take being without my games day and night. Thanks for trying to help.


PATSY
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