glGetError()= 0x00000502
Seems to be an OpenGL error.
Other than uninstalling and reinstalling the game, I'm not sure what to try besides what you've listed. Could an antivirus be blocking the game?
If the problem is that your drivers don't support OpenGL properly, possibly you could use desktop drivers that are tweaked to run on laptops from
http://laptopvideo2go.com/But this is a little beyond me.
Can you email game support?