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dvd drivers #1038511
10/29/15 01:14 PM
10/29/15 01:14 PM
Joined: Jun 2010
Posts: 10,027
Greece
Haroula Offline OP
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Haroula  Offline OP
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Posts: 10,027
Greece
I have a Dell laptop,had windows 8.1 and the dvd icon some times
appears and some times not.
After I got windows 10 I have the same problem.
In device manager the dvd/cd drivers appears only in view(Show in hidden devices).
When I go to properties it says:

Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer.

I have upgrade from Dell and Microsoft the dvd drivers.

Is my dvd broken or is another issue?

Thanks in advance. wave


I change all my passwords to "incorrect". So whenever I forget, it says, "your password is incorrect".

Re: dvd drivers [Re: Haroula] #1038539
10/29/15 03:41 PM
10/29/15 03:41 PM
Joined: Oct 2000
Posts: 40,098
southeast USA
Jenny100 Offline
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Jenny100  Offline
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Joined: Oct 2000
Posts: 40,098
southeast USA
The DVD drive probably needs replacing.
I suppose it's possible that it shook loose and only needs reseating (if this is a laptop you travel with and gets bumped around a lot). But most likely the drive itself is failing.

You might check to see if you can find instructions for exchanging the DVD drive on your laptop model. Or buy an external DVD drive that plugs into USB and disable the flaky internal DVD drive in your BIOS/Setup.

Re: dvd drivers [Re: Haroula] #1038543
10/29/15 03:50 PM
10/29/15 03:50 PM
Joined: Jul 2006
Posts: 1,374
R
Robert Gault Offline
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Robert Gault  Offline
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R

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Posts: 1,374
This type of problem generally means the cable to the dvd or similar hardware issue is not connected properly or a BIOS setting is wrong and your computer does not see the drive. A Google search for this issue found that Dell has issued several support web pages on this.
http://www.dell.com/support/article/us/en/19/SLN116383/EN
On the above there is:
"2.Reseat the drive. The cabling of the drive may be loose, or the drive may not be seated correctly in the laptop. Refer to the product page for your computer for information on reseating the cables or the drive in the computer.
3.Update the optical drive firmware and the BIOS on the computer. In some instances the firmware of the drive may become corrupted or the BIOS may 'lose' the drive. Visit the Dell Drivers and Downloads website and input your Service Tag to get updates specific to your computer."

You already updated the driver so ignore that as a possibility.

Re: dvd drivers [Re: Haroula] #1038632
10/30/15 12:52 AM
10/30/15 12:52 AM
Joined: Jun 2010
Posts: 10,027
Greece
Haroula Offline OP
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Haroula  Offline OP
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Greece
Thanks I check it out. wave


I change all my passwords to "incorrect". So whenever I forget, it says, "your password is incorrect".

Re: dvd drivers [Re: Haroula] #1038837
10/31/15 02:35 AM
10/31/15 02:35 AM
Joined: Jun 2010
Posts: 10,027
Greece
Haroula Offline OP
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Haroula  Offline OP
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Joined: Jun 2010
Posts: 10,027
Greece
Problem solved pumpkin
Hubby fix it.It was loose and now works.

Thanks again for your help. dance


I change all my passwords to "incorrect". So whenever I forget, it says, "your password is incorrect".

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