Well it is fixed.
It started out as the sound cutting out by was fixed by Microsoft fix it over and over again.
Then the modem went out, then the sound again and then the intermittent problems with the drives.
Then the mouse would not work right(found out it was the battery-replaced).
Replaced the modem(had to wait 1 day for reset password), replace the file for the sound(MSI site),
replaced the battery for the mouse, did a virus scan and did a restore point on files.
It worked! Everything went out at once. Took me 4 days but ok.
No, I would not let anyone take control of my laptop for that reason and remotely.