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emerald city confidential doesn't launch #1166675
10/21/18 03:39 AM
10/21/18 03:39 AM
Joined: Mar 2008
Posts: 2,000
Hicksville, NY USA
S
sanford Offline OP
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sanford  Offline OP
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Joined: Mar 2008
Posts: 2,000
Hicksville, NY USA
Hi fellow Boomers,
I purchased this game from Steam. When launching the game I get an error message saying that this game will not run (or words to that effect). Then I get a popup from my McAfee virus protection stating that it found and quarantened a virus. As usual, Steam "support" is useless. Maybe there might be a "workaround" for this problem, and if so, I hope any of you who have played this one successfully can pass on the solution,if any.
Sandy

Re: emerald city confidential doesn't launch [Re: sanford] #1166679
10/21/18 08:11 AM
10/21/18 08:11 AM
Joined: Jun 2005
Posts: 2,846
Michigan
Geo Offline
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Geo  Offline
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Joined: Jun 2005
Posts: 2,846
Michigan
Usually these Virus protection programs have an "exception list" which will bypass scanning programs entered on this list. If you feel that this program is probably safe from previous experience with Steam, you could put this game on that list.You could also set a restore point in Windows so if things go wrong you can go back in time to that restore point.

Re: emerald city confidential doesn't launch [Re: Geo] #1166686
10/21/18 09:42 AM
10/21/18 09:42 AM
Joined: Jul 2000
Posts: 38,547
near Yosemite in California
Marian Offline
Global Moderator
Marian  Offline
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Joined: Jul 2000
Posts: 38,547
near Yosemite in California
There are a few posts about this on the Steam forum for the game; that virus message is a false positive.

Somewhere in your antivirus program there's a way to put the game on an exclusion list so that the antivirus will ignore the game's files and run the game anyway. It's not difficult - you just need to know where to look. Hopefully someone here familiar with McAfee can help you out on this one, although googling would probably help you find that information too.

Re: emerald city confidential doesn't launch [Re: sanford] #1166688
10/21/18 10:00 AM
10/21/18 10:00 AM
Joined: Jun 2005
Posts: 14,900
In Missouri near St. Louis
Draclvr Offline
Hints & Glitches forum Moderator
Draclvr  Offline
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Joined: Jun 2005
Posts: 14,900
In Missouri near St. Louis
I really, really don't like McAfee and don't use it, but I found several hits in a Google search. This one is a video for the 2018 Suite.

McAfee Exclusions


Snuggled in my PC corner for the winter, my stinky Bloodhound and a few so-called barn cats at my side.
Re: emerald city confidential doesn't launch [Re: sanford] #1166779
10/22/18 01:31 AM
10/22/18 01:31 AM
Joined: Mar 2008
Posts: 2,000
Hicksville, NY USA
S
sanford Offline OP
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sanford  Offline OP
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Posts: 2,000
Hicksville, NY USA
Hi Draclvr,
In the Steam Forums I looked at, this problem has never been resolved, so I requested a refund, and next day, in my e=mail, I received notice that I DID get the refund. credited back to my charge card. The game is no longer in my Steam library. Apparently, Steam is aware of the problem with this game. Thanks for your input,though, much appreciated.
Sandy

Re: emerald city confidential doesn't launch [Re: sanford] #1166790
10/22/18 02:47 AM
10/22/18 02:47 AM
Joined: Nov 2000
Posts: 29,837
United Kingdom
Mad Offline
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Mad  Offline
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Joined: Nov 2000
Posts: 29,837
United Kingdom
You are a very lucky man, Sanford !!

I, and several others, once bought a game from Steam that wouldn't play on any of our machines and we all contacted Steam about it.

None of us ever even got an answer, so certainly not a refund thumbsdown


Time : The Most Precious Commodity
Re: emerald city confidential doesn't launch [Re: sanford] #1166813
10/22/18 09:40 AM
10/22/18 09:40 AM
Joined: Jun 2005
Posts: 14,900
In Missouri near St. Louis
Draclvr Offline
Hints & Glitches forum Moderator
Draclvr  Offline
Hints & Glitches forum Moderator
Adept Boomer

Joined: Jun 2005
Posts: 14,900
In Missouri near St. Louis
Steam has become MUCH more responsive to these issues. Their track record in the past wasn't the best to put it mildly!


Snuggled in my PC corner for the winter, my stinky Bloodhound and a few so-called barn cats at my side.
Re: emerald city confidential doesn't launch [Re: Draclvr] #1166893
10/22/18 10:59 PM
10/22/18 10:59 PM
Joined: Nov 2000
Posts: 29,837
United Kingdom
Mad Offline
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Mad  Offline
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Joined: Nov 2000
Posts: 29,837
United Kingdom
Well, considering the issue I've already mentioned, and others besides, I removed Steam from my machines a very long time ago.

As far as I'm concerned they've totally "cooked their goose" laugh


Time : The Most Precious Commodity
Re: emerald city confidential doesn't launch [Re: sanford] #1166897
10/23/18 12:13 AM
10/23/18 12:13 AM
Joined: Mar 2008
Posts: 2,000
Hicksville, NY USA
S
sanford Offline OP
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sanford  Offline OP
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Joined: Mar 2008
Posts: 2,000
Hicksville, NY USA
Hi Mad and Draclvr,
Now that I have received the refund, I went to Amazon, took a chance to buy it for almost $7 from them, downloaded the game to my PC, and to my surprise, it's running PERFECTLY. The specs don't mention WIN 10 which is my OS, but I'm not having a problem, also running it in full screen.
i found at least three good Text walkthroughs, printed one out, and I'm in business.
I guess that if any of our Boomers would like to play this one, try the Amazon download version, now that I know it's "safe" to do so. HAPPY GAMING!
Sandy

BTW: I really miss Mag, and I hope she is doing well these days

Re: emerald city confidential doesn't launch [Re: sanford] #1166903
10/23/18 02:09 AM
10/23/18 02:09 AM
Joined: Apr 2006
Posts: 6,887
Chicago
oldbroad Offline
BAAG Specialist
oldbroad  Offline
BAAG Specialist

Joined: Apr 2006
Posts: 6,887
Chicago
Glad you are able to play the game sanford. I looked on Amazon and it said "currently unavailable"?? Anyway, Enjoy! I played the Steam version on my Windows 7 computer a few years back with no problem.

Re: emerald city confidential doesn't launch [Re: sanford] #1166935
10/23/18 01:25 PM
10/23/18 01:25 PM
Joined: Mar 2008
Posts: 2,000
Hicksville, NY USA
S
sanford Offline OP
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sanford  Offline OP
Addicted Boomer
S

Joined: Mar 2008
Posts: 2,000
Hicksville, NY USA
Hi Odbroad, before signing on to my account, it DID say "unavailable", but after connecting to my account, all of a sudden it IS available? That's when I made my purchase. WHEW!
Sandy

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