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signing into big fish #1180099
03/12/19 01:46 PM
03/12/19 01:46 PM
Joined: Jan 2017
Posts: 14
C
cybermom22 Offline OP
Shy Boomer
cybermom22  Offline OP
Shy Boomer
C

Joined: Jan 2017
Posts: 14
I have been trying to sign into my account at big fish, its not a big account but I was going to make it bigger. I have tried every password I have, tried many days, followed all the instructions given, no luck. husband tried, son tried, no luck, so obviously im ticked off. my stuff was lost due to a storm, but everything was written down, so I know its ok. I did get in once, but was thrown out. whatsup. im now angry, I realize there has to be security, but im, or was, a customer. I have many games on steam, and have never had this problem. anyone else?

Re: signing into big fish [Re: cybermom22] #1180102
03/12/19 01:53 PM
03/12/19 01:53 PM
Joined: Jul 2000
Posts: 36,993
near Yosemite in California
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 36,993
near Yosemite in California
I moved your post over to Glitches because you are describing a technical problem.

I know of one person who had this problem at one point and using a different web browser fixed the problem. This is of course not to say that the same solution will work for you, but it's worth a try.

And I would imagine you have already cleared your web browser's cache and cookies and then tried to log in again?

Re: signing into big fish [Re: cybermom22] #1180104
03/12/19 02:04 PM
03/12/19 02:04 PM
Joined: Oct 2000
Posts: 39,778
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 39,778
southeast USA
Does the "Forgot your password" link not work at
https://susi.bigfishgames.com/login
If you really forgot it, that's the best way to get the password back and make a new one -- assuming the password is the problem.

Re: signing into big fish [Re: cybermom22] #1180120
03/12/19 06:34 PM
03/12/19 06:34 PM
Joined: Jun 2005
Posts: 14,211
In Missouri near St. Louis
Draclvr Offline
Hints & Glitches forum Moderator
Draclvr  Offline
Hints & Glitches forum Moderator
Adept Boomer

Joined: Jun 2005
Posts: 14,211
In Missouri near St. Louis
Marian and Jenny have already covered what I was going to suggest. Clear browser cache, try a different browser, use "forgot my password" and reset it.


Tomatoes! On to the BLT's!
Re: signing into big fish [Re: Draclvr] #1180557
03/16/19 12:41 PM
03/16/19 12:41 PM
Joined: Jan 2017
Posts: 14
C
cybermom22 Offline OP
Shy Boomer
cybermom22  Offline OP
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Joined: Jan 2017
Posts: 14
Originally Posted by Draclvr
Marian and Jenny have already covered what I was going to suggest. Clear browser cache, try a different browser, use "forgot my password" and reset it.

Re: signing into big fish [Re: cybermom22] #1180558
03/16/19 12:43 PM
03/16/19 12:43 PM
Joined: Jan 2017
Posts: 14
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cybermom22 Offline OP
Shy Boomer
cybermom22  Offline OP
Shy Boomer
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Joined: Jan 2017
Posts: 14
ive tried everything,my games on steam are ok and loading as is everything else, sooooooo ive given up. thanks for trying to help. ill just buy my games from another website.

Re: signing into big fish [Re: cybermom22] #1181031
03/20/19 10:03 PM
03/20/19 10:03 PM
Joined: Oct 2000
Posts: 39,778
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 39,778
southeast USA
I hear of people having this problem a lot more for Steam than for Big Fish.
Big Fish always used to get back to you within 3 days, but not anymore.

If it's really "not a big account" maybe it's not worth your while troubleshooting, but Big Fish really is the best site for the variety of casual games they sell.

If you're mainly interested in adventure games rather than casual games, then sure you can do just fine by going elsewhere.

Re: signing into big fish [Re: Jenny100] #1181107
03/21/19 02:17 PM
03/21/19 02:17 PM
Joined: Jan 2017
Posts: 14
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cybermom22 Offline OP
Shy Boomer
cybermom22  Offline OP
Shy Boomer
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Joined: Jan 2017
Posts: 14
thanks jenny

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