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Windows 10 freezing #1193829
08/14/19 08:30 PM
08/14/19 08:30 PM
Joined: Apr 2004
Posts: 2,138
Oakland, Ca.
kazzmo Offline OP
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My windows 10 computer has started freezing during Destiny 2 Forsaken and also when it has been idle. I would appreciate any thoughts you may have. I updated the graphics card last week, but that did not solve the problem.


Brick walls do not a prison make, nor iron bars a cage. Give no thought of tomorrow, today was tomorrow and tomorrow will be today.
Re: Windows 10 freezing [Re: kazzmo] #1193832
08/14/19 09:02 PM
08/14/19 09:02 PM
Joined: Oct 2000
Posts: 40,356
southeast USA
Jenny100 Offline
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southeast USA
If it freezes when it's idle, it's probably not the game that's to blame.
There could be a problem with the hard drive or the memory.
You can check the memory with memtest.
https://www.memtest86.com/

You can check the hard drive with Windows chkdsk utility.
https://windowsinstructed.com/run-chkdsk-windows/

There could also be a problem with a fan, which could cause overheating.
Here is a forum thread mentioning a couple of utilities to check hardware temperatures
https://www.tenforums.com/performan...emperature-how-view-cpu-temperature.html

And of course a virus can cause freezes.

Here are a couple of websites with more ideas about computer freezes:
https://www.computerhope.com/issues/ch000700.htm
http://www.computersupportservicesnj.com/5-main-reasons-for-why-computer-keeps-freezing/

Here's one specifically for Windows 10
https://thewindowscentral.com/fix-windows-10-freezes-randomly/

Re: Windows 10 freezing [Re: kazzmo] #1193835
08/14/19 09:21 PM
08/14/19 09:21 PM
Joined: Jun 2005
Posts: 15,464
In Missouri near St. Louis
Draclvr Offline
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I had a drive start freezing like that on a computer I am responsible for. Everything that Jenny mentions above can be a source or the problem.

Definitely try all of them. One thing you might do is take a look at your Event Viewer. Take note of the specific time the freeze happens. Go to Event Viewer and look at the Windows Logs. See if you can find something that happened exactly at the time your computer froze up.


At home, pulling weeds, planting stuff in the gardens and secretly loving not having to go anywhere!
Re: Windows 10 freezing [Re: kazzmo] #1193844
08/15/19 03:34 AM
08/15/19 03:34 AM
Joined: Apr 2004
Posts: 2,138
Oakland, Ca.
kazzmo Offline OP
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Jenny100 and Draclvr, Thank you so much for your time and references. I am wondering, after reading the references, if my computer is getting to hot. I moved it a few months back and this room is not as cool and the previous room. I did not have this problem in the other room. The computer had been there since of September of 2015 with no freezing problems. I pulled it away more from the wall and placed a fan very close to it, which I will run when the computer is on. I ran the disk check, it found no problems. I have Web Root and Malwaresbyte installed and running. No virus found. I will try some more of the suggestions tomorrow.


Brick walls do not a prison make, nor iron bars a cage. Give no thought of tomorrow, today was tomorrow and tomorrow will be today.
Re: Windows 10 freezing [Re: kazzmo] #1193861
08/15/19 08:30 AM
08/15/19 08:30 AM
Joined: Oct 2000
Posts: 40,356
southeast USA
Jenny100 Offline
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Besides using a utility like HWiNFO or hwmonitor to get your temperatures, you can also check whether your fans are turning by opening the computer case, starting the computer, and making sure the fans are moving when they should.

Also check for dust in the computer case. If the heat sink on the processor is getting clogged with dust, the fan won't be able to cool the processor properly. If there is excessive dust, blow it out with compressed air. Don't use an ordinary vacuum cleaner because it will tend to generate static, which can cause permanent ESD damage that's worse than the dust.

Re: Windows 10 freezing [Re: kazzmo] #1193865
08/15/19 09:01 AM
08/15/19 09:01 AM
Joined: Jun 2005
Posts: 15,464
In Missouri near St. Louis
Draclvr Offline
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Oh, definitely yes to the fins on the CPU cooler. Someone brought me a computer which died because the fins were completely clogged with dust and cat hair. Everything else tested out OK, so I just replaced the CPU and cooler. This individual also left it running 24/7 for years which meant those fan were running constantly. I suggested at least putting it to sleep every night and doing a reboot once a week. That was a couple of years ago and it's still running.

Speccy is also a good tool for monitoring interior temperatures. It's from Piriform, the same folks who make CCleaner.

https://www.ccleaner.com/speccy


At home, pulling weeds, planting stuff in the gardens and secretly loving not having to go anywhere!
Re: Windows 10 freezing [Re: kazzmo] #1193914
08/15/19 06:33 PM
08/15/19 06:33 PM
Joined: Apr 2004
Posts: 2,138
Oakland, Ca.
kazzmo Offline OP
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Jenny100 and Draclvr, I will ask my son to help me with taking the back off my computer and assist with the cleaning. I used the compressed air a few years ago to clean one of my computers and blew dust on the graphics card and ruined it, so I am afraid to risk this happening again. I ran Speccy and my CPU temp varies from 39c to 44c. Graphics temp is 38c. Thank you so very much for your help.


Brick walls do not a prison make, nor iron bars a cage. Give no thought of tomorrow, today was tomorrow and tomorrow will be today.
Re: Windows 10 freezing [Re: kazzmo] #1193930
08/15/19 08:21 PM
08/15/19 08:21 PM
Joined: Jun 2005
Posts: 15,464
In Missouri near St. Louis
Draclvr Offline
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Sounds like your temps are excellent. Once you make sure your cooling fins on the CPU are clean, you can start trying to figure out what's going on. The Event Viewer might help and it might not.

If you have anything important on this computer, be sure to do a full backup.


At home, pulling weeds, planting stuff in the gardens and secretly loving not having to go anywhere!
Re: Windows 10 freezing [Re: kazzmo] #1193936
08/15/19 11:45 PM
08/15/19 11:45 PM
Joined: Apr 2004
Posts: 2,138
Oakland, Ca.
kazzmo Offline OP
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I looked at my Event Log. Errors are mostly Bonjour Service(massive amounts of this) and ESENT. A few Service Central Manager and Application Hang. Warnings are WHEA Logger and isa Agent. I know Bonjour is connected to iTunes. I read that Boujour can be installed without losing iTunes. If this is indeed the case, would it be smart to uninstall Bonjour?


Brick walls do not a prison make, nor iron bars a cage. Give no thought of tomorrow, today was tomorrow and tomorrow will be today.
Re: Windows 10 freezing [Re: kazzmo] #1193937
08/16/19 12:17 AM
08/16/19 12:17 AM
Joined: Jun 2005
Posts: 15,464
In Missouri near St. Louis
Draclvr Offline
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See if you can find any of these errors at exactly the same time of the freeze... I looked up WHEA logger and it indicates that there is a hardware error.

https://answers.microsoft.com/en-us...ger/897a3ec3-c92f-4b4e-980e-824ade948cf8

ISA is possibly a piece of malware or a PUP. When you run a Malwarebytes scan, does it find anything?

Maybe useful info on the ESENT errors, or maybe not.


https://www.tenforums.com/performance-maintenance/42827-esent-errors-event-viewer.html


At home, pulling weeds, planting stuff in the gardens and secretly loving not having to go anywhere!
Re: Windows 10 freezing [Re: kazzmo] #1193970
08/16/19 09:39 AM
08/16/19 09:39 AM
Joined: Oct 2000
Posts: 40,356
southeast USA
Jenny100 Offline
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There's a list of ESENT error numbers here
***Microsoft Answers Webpage***

Here's a thread where someone asks about uninstalling Bonjour
https://apple.stackexchange.com/questions/45765/do-i-really-need-bonjour-on-windows
iTunes uses Bonjour for some of its "features" but if you don't use those particular "features" you don't need Bonjour.

Here's a website that tells how to remove Bonjour
https://www.thewindowsclub.com/remove-bonjour-from-windows

Here's an Apple webpage that tells how to turn off the Bonjour service in Windows.
https://support.apple.com/en-us/HT2250
If you're not sure whether you're using some feature of iTunes that uses Bonjour, you can try disabling Bonjour and see if anything about iTunes stops working.

Re: Windows 10 freezing [Re: kazzmo] #1194034
08/17/19 05:31 AM
08/17/19 05:31 AM
Joined: Apr 2004
Posts: 2,138
Oakland, Ca.
kazzmo Offline OP
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Draclvr and Jenny100, Malwarebytes finds no viruses. Webroot does not find any either. Since I have put a fan directly on my computer there have been no problems.{knock on wood} I will read the references concerning Bonjour. I may turn it off if I do not need it to play the music I have purchased. I am going to take the side off the computer and check for dust on the fans and else where.


Brick walls do not a prison make, nor iron bars a cage. Give no thought of tomorrow, today was tomorrow and tomorrow will be today.
Re: Windows 10 freezing [Re: kazzmo] #1194041
08/17/19 08:14 AM
08/17/19 08:14 AM
Joined: Sep 2004
Posts: 662
The Netherlands, Groningen
FlyingDutchman42 Offline
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Is your mouse working ok?
A couple of weeks ago my PC froze up
because of the mouse yes cry

Rob.

Re: Windows 10 freezing [Re: kazzmo] #1194043
08/17/19 08:45 AM
08/17/19 08:45 AM
Joined: Jun 2005
Posts: 15,464
In Missouri near St. Louis
Draclvr Offline
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Posts: 15,464
In Missouri near St. Louis
Sounds like you have a plan! I would definitely look into those WHEA hardware errors if it happens again though.


At home, pulling weeds, planting stuff in the gardens and secretly loving not having to go anywhere!
Re: Windows 10 freezing [Re: kazzmo] #1194086
08/18/19 04:04 AM
08/18/19 04:04 AM
Joined: Apr 2004
Posts: 2,138
Oakland, Ca.
kazzmo Offline OP
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kazzmo  Offline OP
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FlyingDutchman42 and Draclvr, My mouse and keyboard are working fine. I took the side off my computer today and cleaned it out. The fans were really dirty. I am ashamed of myself for letting this happen. I will check out the hardware errors if this reoccurs. Think you for your help and thoughts on my problem.


Brick walls do not a prison make, nor iron bars a cage. Give no thought of tomorrow, today was tomorrow and tomorrow will be today.
Re: Windows 10 freezing [Re: kazzmo] #1194096
08/18/19 09:45 AM
08/18/19 09:45 AM
Joined: Jun 2005
Posts: 15,464
In Missouri near St. Louis
Draclvr Offline
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Mine is in serious need of a good cleaning out too. Although this new case I rebuilt everything in is much better at filtering out the dust and cat hair than my old one! Maybe this won't happen again, kazzmo!


At home, pulling weeds, planting stuff in the gardens and secretly loving not having to go anywhere!
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