You also said the link Jenny gave you on page 1 of this thread was for Mac, but it's not. It's for Windows. I wonder if you're getting misdirected somehow.

i might be.

Also I never told you to go to the Visual Studio website.
That's the link you posted when you said


Maybe that link was some sort of blurb in the game, like when a game says it's using Bink media files. But Visual Studio is for developers, not customers, and you should not go to the Visual Studio website to download things, either for PC or Mac. If the game is making it look like you need Visual Studio (a developer suite) to play it, then that is a very bad user interface design.

If the game needs Visual C++ 2010 and you don't have any version of Visual C++ installed, you may need that, or possibly the version of Visual C++ that Marian has. If you uninstalled Visual C++ you may have to reinstall it.

Visual C++ 2010 is not the same thing as Visual Studio.
Some games do require installing Visual C++ if you don't have it installed from another game or through Windows Update.

And the link Jenny provided was for Visual C++ for Windows, not Mac and not Visual Studio.

install, same thing.

Install what?

installing Visual C++ , from the link jenny gave me, got to my name and play, the 3 lines, nothing, could not click on anything..

Well, that's all I can think of. See what Big Fish says.

If you haven't tried creating a new profile name, try that and see if you get further.

If that doesn't work, or if you've already tried it, I think Big Fish will have to give you a coupon to choose another game.

i can not even do that.

There may be junk in your registry that is preventing the game from working, or maybe a permissions problem. Either way I think you're better off getting a credit for another game from Big Fish.

no emails from them. and gave up.

When you submitted your request, did you make sure that your email went through? I wrote to them a few days ago and had a response within 24 hours.

yes, no response

You originally said you sent 25 emails before you edited? If that's correct, that's why they didn't respond.

you are right, i guess i bother them, i am tried of ctlr, alt del all at once and rebooting my computer everytime.

Maybe you’d feel better if you just moved on to another game for the time being.

i will., and thank you very much.