I was a member of Big Fish for years (and years and years.) Their customer service was always very good, until it...wasn't. I have a Mac laptop that can no longer download and play their games. It still has the old operating system and there is no reason for this. I communicated with BF and they, over the course of several months, ended up telling me they would fix it but meanwhile...here is a free game. They never got back in touch. My other Macs all use the new operating system that BF cannot support.
So today I receive a merry email from them telling me I have to use my free games (5) or else I will lose them. H-e-l-l-o...I can't play your games any longer. You offer no support!
So here's the deal. If there is a game you want and you can play it, let me know. Message me. You can log in as me and download it.