Criminal Archives: City on Fire Collector's Edition - New HOPA on Big Fish
#1261658
11/27/21 09:42 AM
11/27/21 09:42 AM
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Joined: Jul 2000
Posts: 48,421 near Yosemite
Marian
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You can download Criminal Archives: City on Fire Collector's Edition here. Domini Games brings you a new riveting series in Criminal Archives: City on Fire!
When a string of mysterious murders leaves police in San Francisco stumped, only a crime reporter of your caliber can shed light on the case. A masked criminal calling themselves the Plague Doctor is committing arsons throughout the city in the name of justice. But who and why remains to be discovered. Along with your partner, you’ll plunge into a world of lies, corruption, and deception for your most compelling article yet. Can you uncover who’s behind the mask and stop him before the city’s consumed in flames? Find out in this gripping Hidden-Object Puzzle Adventure!
This is a special Collector's Edition release full of exclusive extras you won’t find in the standard version. As a bonus, Collector's Edition purchases count toward three stamps on your Monthly Game Club Punch Card!
The Collector’s Edition includes:
Solve a mysterious murder in the bonus chapter! Replay your favorite HOPs and mini-games and earn achievements! Collect newspaper clippings, burned buildings, and tokens to decorate the Plague Doctor's office! Enjoy exclusive wallpapers, music, videos, and concept art! Never get lost with the strategy guide! As always, please remember to come back and tell us what you think. Happy gaming!
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Re: Criminal Archives: City on Fire Collector's Edition - New HOPA on Big Fish
[Re: Marian]
#1261688
11/27/21 06:11 PM
11/27/21 06:11 PM
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Joined: Oct 2003
Posts: 4,498 Toronto, Ontario, Canada
Susie07
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Toronto, Ontario, Canada
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Hi, Marian! Apparently, you can't use BOGO codes for games that are "Tomorrow's Game Today". I tried to buy this one and the new MCF using the code "BLACK" and received the message that the code I entered was not valid for a discount on any products in my cart. I then changed to the new MCF and another random CE, and the code was accepted, but I didn't buy them. I guess I'll have to wait until tomorrow. Very strange . Susan
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Re: Criminal Archives: City on Fire Collector's Edition - New HOPA on Big Fish
[Re: Susie07]
#1261691
11/27/21 06:38 PM
11/27/21 06:38 PM
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Joined: Jul 2000
Posts: 48,421 near Yosemite
Marian
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Global Moderator
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OP
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Sonic Boomer
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Posts: 48,421
near Yosemite
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Hi, Marian! Apparently, you can't use BOGO codes for games that are "Tomorrow's Game Today". I tried to buy this one and the new MCF using the code "BLACK" and received the message that the code I entered was not valid for a discount on any products in my cart. I then changed to the new MCF and another random CE, and the code was accepted, but I didn't buy them. I guess I'll have to wait until tomorrow. Very strange . Hi Susan, other people were reporting this on Facebook as well as another forum that I frequent. Hoping that the code will work tomorrow for Criminal Archives as well.
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Re: Criminal Archives: City on Fire Collector's Edition - New HOPA on Big Fish
[Re: Marian]
#1261701
11/27/21 09:25 PM
11/27/21 09:25 PM
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Joined: Oct 2003
Posts: 4,498 Toronto, Ontario, Canada
Susie07
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Posts: 4,498
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Hi, Marian!
Thanks for the info. They know I'm a Game Club member because I can't play or buy "Tomorrow's Game Today" unless I sign in. The BOGO code works for any other 2 CE games, but not when "Criminal Archives: City on Fire" is one of them. I'll try again tomorrow and, if the problem persists, I'll contact Big Fish Customer Service. In the meantime, since I don't want to waste the BOGO code, I'll find another game to pair with MCF.
Susan
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Re: Criminal Archives: City on Fire Collector's Edition - New HOPA on Big Fish
[Re: Marian]
#1261750
11/28/21 01:41 PM
11/28/21 01:41 PM
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Joined: Oct 2003
Posts: 4,498 Toronto, Ontario, Canada
Susie07
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Posts: 4,498
Toronto, Ontario, Canada
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Hi, Marian!
Just to follow up, I tried the BOGO code again today that included "Criminal Archives: City on Fire" and it still doesn't work. I posted a message on BFG's Facebook page and, if I don't receive a response from BF, I'll go ahead and use the BOGO code for the new MCF and another CE and contact Customer Service .
Susan
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Re: Criminal Archives: City on Fire Collector's Edition - New HOPA on Big Fish
[Re: Marian]
#1261765
11/28/21 06:25 PM
11/28/21 06:25 PM
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Joined: Oct 2003
Posts: 4,498 Toronto, Ontario, Canada
Susie07
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Addicted Boomer
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Toronto, Ontario, Canada
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Hi, Marian! This gets stranger and stranger. I thought "Criminal Archives: City on Fire" was the problem; however, I can pair it with any another CE and the BOGO code works. It's when I pair it with the new MCF that the code won't work. The same thing happens with the new MCF. I can pair it with any other CE but "Criminal Archives: City on Fire" and the code works. So what it boils down to is, the new MCF and "Criminal Archives: City on Fire" can't be purchased together using the BOGO code . Susan
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Re: Criminal Archives: City on Fire Collector's Edition - New HOPA on Big Fish
[Re: Marian]
#1261790
11/28/21 10:40 PM
11/28/21 10:40 PM
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Joined: Oct 2003
Posts: 4,498 Toronto, Ontario, Canada
Susie07
Addicted Boomer
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Addicted Boomer
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Posts: 4,498
Toronto, Ontario, Canada
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Hi, Marian and oldbroad!
It makes no sense at all, so I used the BOGO code to buy the new MCF and Dark City: Paris and I'm downloading them now. I didn't get a response from anyone at Big Fish to my Facebook post (although another poster replied that she had the same problem), so I'll contact Customer Service tomorrow. I save my Game Club credits for the BOGO sales, but was unable to buy the 2 games I wanted.
Susan
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Re: Criminal Archives: City on Fire Collector's Edition - New HOPA on Big Fish
[Re: Marian]
#1261844
11/29/21 02:51 PM
11/29/21 02:51 PM
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Joined: Oct 2003
Posts: 4,498 Toronto, Ontario, Canada
Susie07
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Toronto, Ontario, Canada
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Hi, Marian! I didn't get a response to my Facebook post, but someone else tried to buy the same 2 games using the "BLACK" BOGO code, and received a completely different error message than I did. I contacted Customer Service this morning, so I'll let you know what they say. Apparently, they are very busy so their response time will be longer than their typical 24 - 72 hour wait times . Susan
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Re: Criminal Archives: City on Fire Collector's Edition - New HOPA on Big Fish
[Re: Marian]
#1261854
11/29/21 05:10 PM
11/29/21 05:10 PM
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Joined: Oct 2003
Posts: 4,498 Toronto, Ontario, Canada
Susie07
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Toronto, Ontario, Canada
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Hi, Marian!
That's good to know. This is the first time it's been necessary for me to contact Customer Support since all of the changes were made, and I've read so many negative comments about customer service really going downhill. It's great that you've had positive results, and I agree that they have probably been overwhelmed with complaints about the BOGO glitch. I've been a member of Big Fish for over 12 years, and have never run into a problem with a promo code before, and there have been only a handful of occasions when I encountered a glitch in one of the games.
Susan
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Re: Criminal Archives: City on Fire Collector's Edition - New HOPA on Big Fish
[Re: Marian]
#1261890
11/29/21 09:58 PM
11/29/21 09:58 PM
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Joined: Oct 2003
Posts: 4,498 Toronto, Ontario, Canada
Susie07
Addicted Boomer
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Addicted Boomer
Joined: Oct 2003
Posts: 4,498
Toronto, Ontario, Canada
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Hi, Marian! I'm very glad to hear that things are back to normal because Big Fish's customer service was always second-to-none. On the few occasions I contacted them about glitches I had encountered, I was more than satisfied with their resolution. The strange thing is, completely different error messages were received when the BOGO code was used for the same 2 games. In the meantime, I will enjoy "MCF: Incident At Pendle Tower" and "Dark City: Paris" because the BOGO code worked just fine with them ! Susan
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Re: Criminal Archives: City on Fire Collector's Edition - New HOPA on Big Fish
[Re: Marian]
#1262062
12/02/21 09:28 AM
12/02/21 09:28 AM
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Joined: Oct 2003
Posts: 4,498 Toronto, Ontario, Canada
Susie07
Addicted Boomer
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Addicted Boomer
Joined: Oct 2003
Posts: 4,498
Toronto, Ontario, Canada
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Hi, Marian! I just received an email from Big Fish with instructions on how to use BOGO codes correctly and how to update my billing information, so it was obviously an automated response. Since I did state in my original request that I used the BOGO code to purchase the new MCF with a CE other than "Criminal Archives: City on Fire" because it wouldn't work with those two games together, I pointed out in my email that the problem was on their end and there was nothing wrong with my billing information or my knowledge of the use of promo codes. I'm surprised Big Fish didn't choose to address the glitch instead of sending a generic response but, hopefully, I'll receive another email from a real person who will deal with my complaint ! Susan
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Re: Criminal Archives: City on Fire Collector's Edition - New HOPA on Big Fish
[Re: Marian]
#1262071
12/02/21 12:03 PM
12/02/21 12:03 PM
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Joined: Oct 2003
Posts: 4,498 Toronto, Ontario, Canada
Susie07
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Addicted Boomer
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Posts: 4,498
Toronto, Ontario, Canada
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Hi, Marian! I am so glad you responded with your experience, because I didn't even notice the free game code in the email ! I just reread it, and there it was. I can use it to buy "Criminal Archives: City on Fire", or "Christmas Wonderland 12" because I really enjoy that series. Thanks again! Now I'll send another email to BFG thanking them for the code. Susan
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