i dont know where to put this but i am steamed. so t his is info for anyone having the same problem i ha ve. i have, i thought. an account with big fish, not used much but used. i go to sign in to purchase a couple of g ames, and two hrs later i give up. problems you betcha. first told i have an account, fill in purchasees go to checkout, games purchased at regular price, so im not a newbie, not allowed, signed in again wont accept, but told i have an account. my husbands name has been added, without my permision, he doesnt know anything about games. still cant get in. so i wont go on,but as far as im concerned big fish is the s-----s wont ever go there again. im finished.