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Re: GOG difficulties with creating account [Re: meryl] #1286527
11/18/22 02:39 PM
11/18/22 02:39 PM
Joined: Jul 2000
Posts: 48,230
near Yosemite
Marian Offline
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Marian  Offline
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near Yosemite
I am wondering if you aren't hearing from GOG because you are not logged into an account. That is the only explanation that makes sense to me - they are always so good and so prompt with replies.

Re: GOG difficulties with creating account [Re: meryl] #1286532
11/18/22 03:18 PM
11/18/22 03:18 PM
Joined: Jun 2005
Posts: 20,011
Near St. Louis, MO
Draclvr Offline
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Draclvr  Offline
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I had the thought that I would try to contact them and ask. What do you think, Meryl?


Gardens put to bed for the winter. Time for some gaming!
Re: GOG difficulties with creating account [Re: meryl] #1286536
11/18/22 03:33 PM
11/18/22 03:33 PM
Joined: Jul 2000
Posts: 48,230
near Yosemite
Marian Offline
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Marian  Offline
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near Yosemite
I was thinking along those lines too, Drac. Nothing ventured, nothing gained...

Re: GOG difficulties with creating account [Re: meryl] #1286573
11/19/22 04:08 AM
11/19/22 04:08 AM
Joined: Jan 2006
Posts: 944
Wales
meryl Offline OP
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meryl  Offline OP
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So kind of you both to be so concerned about this.

Gog acknowledgement was on 1 Nov advising ticket no. 1395586. Also saying experiencing heavy support traffic so waiting could be longer than normal but someone would get back to me. I reminded them on 10 Nov.

Draclvr are you suggesting that you contact them on this on my behalf in which case I would be very grateful.

When I click on the ticket number in their acknowledgement it takes me to the log in which is of course exactly what the issue is. I can't create the account.

I really just need for them to assign me a username, link it to my email address and assign me a temporary password which I can change in due course if I want to. I'm not at all technical but this doesn't sound to me all that technically difficult. This would ensure I could access an account and be able to purchase the games.

Re: GOG difficulties with creating account [Re: meryl] #1286587
11/19/22 10:33 AM
11/19/22 10:33 AM
Joined: Jun 2005
Posts: 20,011
Near St. Louis, MO
Draclvr Offline
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I just opened a chat and of course initially it's just the chat bot. I provided my email and your ticket number, so now I will wait to hear from them.


Gardens put to bed for the winter. Time for some gaming!
Re: GOG difficulties with creating account [Re: meryl] #1286600
11/19/22 12:01 PM
11/19/22 12:01 PM
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Posts: 944
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meryl Offline OP
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You are terrific. Thank you.

Re: GOG difficulties with creating account [Re: meryl] #1286643
11/20/22 11:12 AM
11/20/22 11:12 AM
Joined: Jun 2005
Posts: 20,011
Near St. Louis, MO
Draclvr Offline
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Got a second email this morning after the original acknowledgement email. It just said they are working on "my" ticket number. I had originally provided them with YOUR ticket number and said that is the one that needs to be resolved.


Gardens put to bed for the winter. Time for some gaming!
Re: GOG difficulties with creating account [Re: meryl] #1286646
11/20/22 11:58 AM
11/20/22 11:58 AM
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meryl Offline OP
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Well. We'll just have to wait and see what develops. Thank you for doing that. I'll let you know when I hear something. fingers crossed your intervention may put a bit of pressure on.

Re: GOG difficulties with creating account [Re: meryl] #1286708
11/21/22 10:36 AM
11/21/22 10:36 AM
Joined: Jun 2005
Posts: 20,011
Near St. Louis, MO
Draclvr Offline
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I got a message this morning saying they had sent you an email this morning. So make sure you are receiving it and I know you check spam, but double check there too. Let us know what they say!


Gardens put to bed for the winter. Time for some gaming!
Re: GOG difficulties with creating account [Re: meryl] #1286709
11/21/22 10:57 AM
11/21/22 10:57 AM
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I have just received the message Draclvr. they apologised for the delay and asked me what username I was trying.

I have just replied with the information and updated them on what happened when I followed Marian's advice - the globe screen and the gobbledegook about invalid tokens (I didn't say "gobbledegook").

I am happy to take it step by step as they seem to be doing.

You seem to have lit the firework. Much appreciated. I'll let you know the outcome.

Re: GOG difficulties with creating account [Re: meryl] #1286710
11/21/22 11:02 AM
11/21/22 11:02 AM
Joined: Jun 2005
Posts: 20,011
Near St. Louis, MO
Draclvr Offline
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Since they answered me within 3 days, I'd call 21 days a bit more than a delay! At least they are FINALLY addressing it! I did add to the original message that I was a moderator at Gameboomers and that there were several games you wanted to buy!

Definitely keep us posted!


Gardens put to bed for the winter. Time for some gaming!
Re: GOG difficulties with creating account [Re: meryl] #1286715
11/21/22 11:47 AM
11/21/22 11:47 AM
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meryl Offline OP
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Wow. They have just responded and done exactly what I suggested, used the username I want , my email and issued a temp password, creating the account for me. I've purchased the 2 shivers games. That's what service should be. They must be VERY scared of you! bravo

Re: GOG difficulties with creating account [Re: meryl] #1286717
11/21/22 11:58 AM
11/21/22 11:58 AM
Joined: Nov 2000
Posts: 34,316
United Kingdom
Mad Offline
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So happy to hear of the positive outcome, meryl bravo

I was quite shocked to even hear you were experiencing problems with GOG !!

'Course, if anyone starts to tangle with Draclvr they just better watch out, eh ?? lol


Time : The Most Precious Commodity
Re: GOG difficulties with creating account [Re: meryl] #1286719
11/21/22 12:18 PM
11/21/22 12:18 PM
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meryl Offline OP
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Yes Mad. Ref your last comment - I have made a note to self.

I don't know what i would have done over the years without Gameboomers. Awesome!

Re: GOG difficulties with creating account [Re: meryl] #1286721
11/21/22 12:52 PM
11/21/22 12:52 PM
Joined: Jun 2005
Posts: 20,011
Near St. Louis, MO
Draclvr Offline
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I am SO excited to hear of the final outcome, meryl! I would have to wonder if me name-dropping Gameboomers did the trick!


Gardens put to bed for the winter. Time for some gaming!
Re: GOG difficulties with creating account [Re: meryl] #1286722
11/21/22 01:05 PM
11/21/22 01:05 PM
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Posts: 944
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meryl Offline OP
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Oh. It absolutely did the trick. No question!

Re: GOG difficulties with creating account [Re: meryl] #1286732
11/21/22 02:10 PM
11/21/22 02:10 PM
Joined: Jul 2000
Posts: 48,230
near Yosemite
Marian Offline
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Marian  Offline
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near Yosemite
Fantastic news, meryl! happydance

Thanks so very much for your help, Drac! thumbsup

Re: GOG difficulties with creating account [Re: meryl] #1286753
11/21/22 04:19 PM
11/21/22 04:19 PM
Joined: Jun 2005
Posts: 20,011
Near St. Louis, MO
Draclvr Offline
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Marian, we must tell Ana what kind of influence Gameboomers has! LOL!


Gardens put to bed for the winter. Time for some gaming!
Re: GOG difficulties with creating account [Re: meryl] #1286755
11/21/22 04:30 PM
11/21/22 04:30 PM
Joined: Mar 2004
Posts: 1,745
Rockland, Ontario, Canada
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Fantastic news, meryl!, so happy that you are finally registered with GOG and were able to buy the games you wanted, enjoy the games.

And of course a big thanks to Drac and Yes, Thy Shall Not Mess with Draclvr scared thumbsup

Re: GOG difficulties with creating account [Re: Draclvr] #1286759
11/21/22 04:58 PM
11/21/22 04:58 PM
Joined: Jul 2000
Posts: 48,230
near Yosemite
Marian Offline
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Originally Posted by Draclvr
Marian, we must tell Ana what kind of influence Gameboomers has! LOL!


Definitely! grin

Re: GOG difficulties with creating account [Re: meryl] #1286763
11/21/22 05:24 PM
11/21/22 05:24 PM
Joined: Jun 2005
Posts: 20,011
Near St. Louis, MO
Draclvr Offline
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Starcom, I think it's more that Gameboomers has some weight in the gaming world!


Gardens put to bed for the winter. Time for some gaming!
Re: GOG difficulties with creating account [Re: meryl] #1286768
11/21/22 06:34 PM
11/21/22 06:34 PM
Joined: Apr 2006
Posts: 7,707
The Country
Winfrey Offline
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The Country
πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘


Would that I could be the peacemaker in your soul that I might turn the discord and the rivalry of your elements into oneness and melody
Gibran
Re: GOG difficulties with creating account [Re: meryl] #1286771
11/21/22 07:08 PM
11/21/22 07:08 PM
Joined: Mar 2004
Posts: 1,745
Rockland, Ontario, Canada
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yes Draclvr I agree that "that Gameboomers has some weight in the gaming world!" and Sooo happy to see this, BUT YOU are one that should Not mess with and I would say that having Gameboomers backing you or anybody else carries a lot of weight. This is why I am so happy to have GB covering my back.

Re: GOG difficulties with creating account [Re: meryl] #1286775
11/21/22 07:54 PM
11/21/22 07:54 PM
Joined: Jan 2004
Posts: 83,270
In the Naughty Corner
BrownEyedTigre Offline
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In the Naughty Corner
Drac, you rock! Thank you for intervening and getting Meryl straightened out with GoG! That is really awesome!!

Ana hearts


Don't feed the Trolls
Re: GOG difficulties with creating account [Re: meryl] #1286784
11/21/22 08:39 PM
11/21/22 08:39 PM
Joined: Jun 2005
Posts: 20,011
Near St. Louis, MO
Draclvr Offline
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You are all giving me WAY more credit than necessary! LOL!

I'm just glad that meryl now can play the Shivers games.


Gardens put to bed for the winter. Time for some gaming!
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