Re: Internet
[Re: oldbroad]
#1313575
01/19/24 09:00 AM
01/19/24 09:00 AM
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Joined: Aug 2000
Posts: 1,910 Near Walt Disney World
Orion
Addicted Boomer
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Addicted Boomer
Joined: Aug 2000
Posts: 1,910
Near Walt Disney World
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Hi oldbroad! Give AT&T a call if you have not yet called I had to call them yesterday because my internet speeds were not up to par. Using this AT&T Official Internet Speedrun Test I was only pulling 200mbps instead of 800+ on the new computer hardwired. The automated system answered the phone. After locating our account it asked me to tell it what was wrong. I answered "internet speed". it ran a test on our system and found nothing wrong with it and then connected me to a representative. Two rings and I was talking to support. It turns out my "nic card" could be the culprit. The W10 was getting those high speeds but not the W11. I have to call Geek Squad today. AT&T has always been very helpful and quick in solving our issues. They might even be able to tell you it is the weather or outages There are a few support numbers out there. This is the number I used . Scroll down to the bottom, you will see the "Give us a call" I was on the phone for 30 min with them running tests on the system and us narrowing it down Anyhow give them a call. They have also upgraded their modems not too long ago, at least the fiber optics modems. Ask them about that. You could be due for a new modem
It's never too late!
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Re: Internet
[Re: oldbroad]
#1313594
01/19/24 12:28 PM
01/19/24 12:28 PM
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Joined: Aug 2000
Posts: 1,910 Near Walt Disney World
Orion
Addicted Boomer
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Addicted Boomer
Joined: Aug 2000
Posts: 1,910
Near Walt Disney World
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I never seem to have any trouble with AT&T Drac but other calls made to support.....Yeah it can be a pain, one time I was told an hour wait. I hung up and tried again later. That support number could by key
I will look into that USB adapter after I call Geek Squad with this problem. It could be the nic card. If I need any further info on this adapter I will start another thread. Thank you Drac
It's never too late!
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