Well, it's been another week since I wrote my follow-up message to BFG. So it's been over three weeks since I got my first message saying that they, BFG Customer Service, would get back to me in 4-7 days.
I'm more than frustrated. Of the 500+ games I've already bought that remain in my library, I'm thinking of culling the list to 50 of the "Best of the Best", downloading them, assuming I can get the downloads to work, and wave goodbye to BFG through my read-view window. The "get the downloads to work" remains problematic until I get the password problem with Game Manager solved. We shall see.