Thanks Marian! I thought I saw it but then wondered if it has been scrapped. Isn't it by one of the developers they dropped?

It's a Friendly Fox game. I do not think they will be under contract with Big Fish anymore, no, but that does not necessarily mean that Big Fish will never get their games. This particular game has been in beta for a while and may have been part of the old contract. It will be interesting to watch to see how all of this unfolds.

I also noticed on Steam (unless I am mistaken) the cost of the Big Fish games has increased to match the cost on Big Fish. It seems to me the Steam regular price was always lower.

I think I saw this mentioned recently on another website; it could very well be true.

Well, it's been another week since I wrote my follow-up message to BFG. So it's been over three weeks since I got my first message saying that they, BFG Customer Service, would get back to me in 4-7 days.

I'm more than frustrated. Of the 500+ games I've already bought that remain in my library, I'm thinking of culling the list to 50 of the "Best of the Best", downloading them, assuming I can get the downloads to work, and wave goodbye to BFG through my read-view window. The "get the downloads to work" remains problematic until I get the password problem with Game Manager solved. We shall see.

I am so sorry. I don't know why this is happening, but I would be miserable in this situation.

Well, that is not good to hear at all. I hope this is not the "new" Big Fish way.

I had contact with Customer Support fairly recently and everything was fine. It is very hard for me to understand why this is happening.

Good to hear Marian! I wonder what the problem is for rtrooney.

Update: Problem #1 is solved. Not with any help from BFG. Have still not heard word one from them. Anyway I deleted/reinstalled everything. Found remnants of what the Game Manager password was via
Google Password Manager. It was different from the main page email/password. Deleted it, so it no longer tries to load when opening GM. Deleted/reinstalled GM once again. When I was again prompted for the email/password, I did so using the Main Page data and I was then able to Activate the games that were left in my download queue from back when this problem first started more than a month ago. That's the good news.

Problem #2 started once I started doing what I said I was going to do .... which was to download the 50 or so "Best Of" games from my library. Didn't get past game #1 Drawn: The Painted Tower Got a six digit error message starting with 308xxx. Basically that's telling me that my computer doesn't like dealing with the BFG servers. Strange, since the AV/Malware/Firewall on my end hasn't changed. So I still have a problem, and I don't trust BFG enough to write another letter to Customer Service. I'll let you all know what I find when dealing with "permissions" that allow my PC to download games from BFG servers.

I do not envy you this problem. I would be so frustrated and infuriated if I could not get to my games!

Three days ago I opened up a ticket with BF about one of their promotions, nothing serious. Just figured I'd write them more to see what happens. The auto reply said it may take more than 4 or 5 days for a response. We'll see if I ever get one or not.

The original Drawn: The Painted Tower has been removed from the BF website. Not sure when this happened but noticed this a while ago. I guess they removed it sometime after the remastered version was released (Redrawn: The Painted Tower). Your issue might have something to do with that. I would try another one of those 50 or so games on your list and see if you have the same problem.

And yes, games in your Purchase History that are later removed from the website are supposed to still be available to you for download, but I have seen some instances where this is not the case anymore. This is a very real issue that needs to be addressed. It has been submitted to tech support for investigation, but they have been so busy with the transition of the company that I don't believe anything has been looked at yet.

That would be a problem if it was widespread. Does that mean that I have to buy a remastered version of a game I already own. The Drawn trilogy was produced by Big Fish Games Studio. As was the Mystery
Case Files games. I'm sure game creation was the first thing to go during the many cost cutting changes.

Problem solved ... almost. Drawn2 downloads and installs.

Thank you for keeping us informed.

Marian I have experienced this on quite a few of BF older games. In the past I would submit a help request about it and they would just give me a free BF code to compensate for the game loss. Not sure about now. One workaround I figured out was if I had a saved executable of the demo of said game I could install that and then activate it on my account. So since then I make sure and download the demo .exe files for any BF game I am interested in. Not sure if this still works though since BF has gone through so many back end changes! Also of course we have all the old games using flash that no longer work too, not sure if third party flash add ons work with these old BF games or not. Yay, isn't progress great?!? :-p