I am at a loss, then. My next step would be to write to Customer Support (although I understand you probably wouldn't want to bother with that).
I took a look at Facebook's Big Fish Fans page to see if anyone else was mentioning this issue, and I saw no posts about it. I will check tomorrow, too. Believe me, if anyone was having trouble with this, they would be complaining loudly and long. It's quite a vocal group over there, for better or for worse.