I ran into a problem with the game crashing repeatedly in the same spot. I cannot get past it. Do you know if I will lose my saves if I uninstall the game and reinstall it to see if that might help? Or do you have some other suggestion?

If the game is crashing repeatedly in the same spot, I would suggest posting in the game forum at GOG before uninstalling. It depends on whether the game has local saves and if they will be wiped out by an uninstall or if the game saves are in the Galaxy app. Did you use Galaxy to download and install?

There's a bunch of things mentioned in GOG's technical support page for the game here.

Under general troublshooting, check out stability issues.

Drac, I did post on the game forum page but don't really expect to get an answer there. I installed through Galaxy but made a shortcut so I don't open the Galaxy. I do have a notation on my games spreadsheet that says I'm not sure if the game installed right or not so there must have been something that didn't go right during installation. I had that same notation next to the first Jack Keane game and I didn't run into any serious problems with that one.

There is a folder in my Documents that seems to be all of the saves.

Marian, I will check out that link shortly.

Thanks. I'll post back later.

Tried a few of the simpler things that the link shows then I uninstalled the game. Here's what pops up at 97% installation:

NVIDIA PhysX (Legacy)

The currently installed version of the drivers is newer than what you are trying to install aborting the installation.

Only option: Cancel

This is probably what happened before and why I made that notation on my game list. Cancelling does show the game "installed". Same crash.

I guess I may have to mark this games as not playable. Possibly I can figure out how to get it to my Win 7 computer and try it out there.

You might be able to copy that game saves folder to a flash drive and transfer it to the Windows 7 computer. I found some answers on the Steam support page for the game and it just seems that it's not compatible with Windows 10 and newer video card drivers. The only solutions offered are to roll back your video card drivers.

First I need to figure out how to get the game on my Windows 7 computer. I tried burning the offline backup installer to a disc but it doesn't seem to work (very possible user error as I don't really know how to do this). It did take up disc space though and now I can't delete it off of there either.

And GOG shows it plays on Win 10 and Win 11.

Over on Steam there is a thread about this:

Jack Keene 2

Well, guess what finally kicked into my brain? I have this game on disc. I just now installed it on my Win 7 computer. Somewhere around here I have a disc that I used to transfer save files from one computer to another but I cannot seem to locate it just yet. I guess if I have to I can plug an external drive in to try to do that and see what happens.

Marian, I had seen that on Steam but my eyes crossed looking at it!

Yes, there was an information overload with that thread.

Good news about having the game on a disc.

I did not find my disc unfortunately. It has some saves on it I would like to keep and don't know if I backed them up anywhere else. I did, however, find a thumb drive that I managed to get to work to transfer my save files over and I did play just immediately (no further) past the crash area at which time the game auto saved and I also did a manual save then got out of the game. I do see the save in my saves folder so hopefully, I am good to go. I'm worn out now though!

That sounds very positive, oldbroad 🤗

Good for you for figuring out a way to bypass your problem, ob! Now feel free to take two aspirin and lie down.

Thanks! I sure wish I would have remembered the disc sooner!