I purchased both Shadow of the Servants and Beyond the Spirits Eye from WRF Studios last year. I played "Servants" straight away without any operating problems. Having enjoyed it so much I decided to save "Spirits Eye" as a future treat.
When I came to play the second game it would not run and I contacted Bill by e-mail. He replied almost by return and suggested I retry the first game. This would not now run either with the same fault.
After many e-mails back and forth over almost a month, and much effort on Bill's part he narrowed down the problem to a codec clash. Suggested how to overcome it, and Eureka!, back in business.
I have had problems before with mainstream developers/producers and have e-mailed the support addresses, often without the courtesy of a reply, let alone a solution.
We must continue to support people like Bill, who not only develop superb games, but commit themselves to ensuring their patrons get excellent support.
To quote Bill in one of the e-mails "it actually probably bugs me more than you that you are unable to play the game"
You can't ask for more than that.
Gordon24
acebook
witter
Good to see you billy, but shouldn't you be busy working on #3? 
Gordon! (just joking 
for developers who keep us in games and support them too