I purchased both Shadow of the Servants and Beyond the Spirits Eye from WRF Studios last year. I played "Servants" straight away without any operating problems. Having enjoyed it so much I decided to save "Spirits Eye" as a future treat.
When I came to play the second game it would not run and I contacted Bill by e-mail. He replied almost by return and suggested I retry the first game. This would not now run either with the same fault.
After many e-mails back and forth over almost a month, and much effort on Bill's part he narrowed down the problem to a codec clash. Suggested how to overcome it, and Eureka!, back in business.
I have had problems before with mainstream developers/producers and have e-mailed the support addresses, often without the courtesy of a reply, let alone a solution.
We must continue to support people like Bill, who not only develop superb games, but commit themselves to ensuring their patrons get excellent support.
To quote Bill in one of the e-mails "it actually probably bugs me more than you that you are unable to play the game"
You can't ask for more than that.
Gordon24