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Big Fish website #645592
08/13/10 03:33 PM
08/13/10 03:33 PM
Joined: Dec 2004
Posts: 2,840
Marietta, GA
Laurette Offline OP
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Marietta, GA
Has anybody else experienced strange things with Big Fish lately? I downloaded Agatha Christie 4:50 to Paddington. Played a little (10 minutes). Quit and went back in. There is a beginning flash and then it goes back to the desktop. My computer is less than 3 weeks old and pretty powerful. Also, I had contacted them regarding a download issue; got initial response, but no followup. Thanks.


It's not that I'm smart, I just stay with things longer." (approx. quote from Albert Einstein.)
Re: Big Fish website [Re: Laurette] #645595
08/13/10 03:38 PM
08/13/10 03:38 PM
Joined: Jan 2004
Posts: 82,128
In the Naughty Corner
BrownEyedTigre Online content
The Sassy Admin and PR Liaison
BrownEyedTigre  Online Content
The Sassy Admin and PR Liaison
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In the Naughty Corner
BigFish has been normal for me. Just because a computer is new does not mean updates are current. You will likely need to update your computer. They will be best to let you know what you need, they have ways of checking.

Ana wave


Don't feed the Trolls
Re: Big Fish website [Re: BrownEyedTigre] #645599
08/13/10 04:03 PM
08/13/10 04:03 PM
Joined: Dec 2004
Posts: 2,840
Marietta, GA
Laurette Offline OP
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Ana: I did get the game to work. It is a little different than some other games. My computer also has auto updates and system checking.

I'm still wondering why no response to my request for help on the latest issue.

Thanks.


It's not that I'm smart, I just stay with things longer." (approx. quote from Albert Einstein.)
Re: Big Fish website [Re: Laurette] #645603
08/13/10 04:09 PM
08/13/10 04:09 PM
Joined: Jan 2004
Posts: 82,128
In the Naughty Corner
BrownEyedTigre Online content
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BrownEyedTigre  Online Content
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In the Naughty Corner
Sometimes their mail ends up in the spam folder and you may not know it. They can answer all these questions better than I, I suggest you contact them again.

Ana :wave


Don't feed the Trolls
Re: Big Fish website [Re: BrownEyedTigre] #645633
08/13/10 07:27 PM
08/13/10 07:27 PM
Joined: Jun 2001
Posts: 3,805
Kentucky, USA
acornia Offline
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If you still have a tab for the game at the bottom and still pops out of the game when click on it, been having that problem, too. Usually closing or minimizing browsers allows the game to play. Have that problem with a few of the games but not all.


Never resist a generous impulse.
Re: Big Fish website [Re: acornia] #645776
08/14/10 08:24 AM
08/14/10 08:24 AM
Joined: Dec 2004
Posts: 2,840
Marietta, GA
Laurette Offline OP
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Ana: I sent them another email. They even gave me an "incident" number. Maybe they're having technical problems. I'll wait a little longer before I contact them again. Thanks.
Acornia: Yes, that's exactly what happens. It seems to be working now, though.

Got a reply from Big Fish. Said they'd been having a lot of emails lately. Couldn't solve my problem, but gave me a free game. Those people are great!

Last edited by Laurette; 08/14/10 11:45 AM.

It's not that I'm smart, I just stay with things longer." (approx. quote from Albert Einstein.)
Re: Big Fish website [Re: Laurette] #645837
08/14/10 12:03 PM
08/14/10 12:03 PM
Joined: Oct 2007
Posts: 399
BFG-Guy Offline
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Customer servise response can take 24 to 48 hours on weekends.



BFG-Guy

"A New Game Every Day!" keeps boredom away.
Re: Big Fish website [Re: BFG-Guy] #645838
08/14/10 12:05 PM
08/14/10 12:05 PM
Joined: Oct 2007
Posts: 399
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Some games just do not work on certain computers as there are so many different configurations. The typical well tested game will still fail on ~1% of computers.

Last edited by BFG-Guy; 08/14/10 12:05 PM.

BFG-Guy

"A New Game Every Day!" keeps boredom away.
Re: Big Fish website [Re: BFG-Guy] #645852
08/14/10 01:57 PM
08/14/10 01:57 PM
Joined: Jul 2009
Posts: 1,123
NYC, USA
smitty145 Offline
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Most of my BF games will will not play if I have any browsers open. Once they are closed off they play fine. I have new Win7 64 bit. Otherwise, no problems smile


Gotta' be crazy, to keep from going insane crazy
Re: Big Fish website [Re: smitty145] #645872
08/14/10 03:29 PM
08/14/10 03:29 PM
Joined: Aug 2002
Posts: 2,932
Sumrall, MS
raylinstephens Offline
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Sumrall, MS
My situation is the same as Smitty's.

Any open browser and my game closes me back to the desktop. It doesn't exactly crash the game - just minimizes it in a "paused" state. I close the offending browsers and the game will play.

It has to be a Win 7 64 bit problem.

*sigh*


So many games, so little time.
Re: Big Fish website [Re: raylinstephens] #645940
08/14/10 11:06 PM
08/14/10 11:06 PM
Joined: Oct 2007
Posts: 399
BFG-Guy Offline
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good info Smitty145 and raylinstephens. We will investigate as we have not seen this. Can you give me a few games where this occurs and afew where it does not (if any). This would help a lot!!



BFG-Guy

"A New Game Every Day!" keeps boredom away.
Re: Big Fish website [Re: BFG-Guy] #645942
08/14/10 11:16 PM
08/14/10 11:16 PM
Joined: Jan 2001
Posts: 491
Port Orchard, WA USA
HorseDancer Offline
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Port Orchard, WA USA
The same thing has been happening to me for awhile. I will note which games. Usually I just shut the browser down, open up the game, and then Alt. + Tab and start the browser again. (I like to have the game running and be able to look at your guides if I need them)

LOVE your games!!
:summer: rah


Happy Trails!
HorseDancer

Re: Big Fish website [Re: HorseDancer] #646024
08/15/10 09:37 AM
08/15/10 09:37 AM
Joined: Feb 2001
Posts: 10,493
Minnesota, USA
Sherlock Offline
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Sherlock  Offline
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Minnesota, USA
I often have a browser open if I need to look at a walkthrough. But, I have never had a problem getting bumped out or having the game minimized and I, too have a Windows 7 64 bit system. crazy


The best math you can learn is how to calculate the future cost of current decisions.
Re: Big Fish website [Re: Sherlock] #646223
08/16/10 07:45 AM
08/16/10 07:45 AM
Joined: Sep 2004
Posts: 631
South Carolina
jody319 Offline
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South Carolina
BFG Guy...this has happened on most of the games that I play BUT the game just minimizes to the task bar, I close the "offender" and then hit the game and it comes back up, paused and ready to play. It has never stopped a game completely.

Thanks for your interest in our problems. It sure raises my admiration for your site.

Jody

Re: Big Fish website [Re: jody319] #646415
08/16/10 08:48 PM
08/16/10 08:48 PM
Joined: Jul 2009
Posts: 1,123
NYC, USA
smitty145 Offline
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NYC, USA
I was asked to check on the names of games that I have the problems playing with the browser open. While going through about 10-15 of the ones I knew for sure were problems I found that all are now fine. Needless to say, being such an IHOGs addict (who doesn't want a cure) I have many more games but I'm sure they are good too now.

I just wanted to alert others with the same problems here so you can check and may find all is good.

BFG-Guy: Thank you for taking the time to stop here and show an interest. I see why you have such great Customer Service at BFG and this is what makes happy gamers coming back for more. praise

~ Carol



Gotta' be crazy, to keep from going insane crazy
Re: Big Fish website [Re: smitty145] #646550
08/17/10 11:17 AM
08/17/10 11:17 AM
Joined: Dec 2004
Posts: 1,863
Sanday, Orkney
Rosaboobie Offline
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Sanday, Orkney
The problem I have had for a few months now is if I connect to the internet, then try and open the BFG Games Manager, the PC freezes and I have to reboot.

I have to remember to run BFG Games Manager first and then connect to the net


Boobie
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