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Steam #703996
03/04/11 09:28 AM
03/04/11 09:28 AM
Joined: Feb 2008
Posts: 75
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opcvop Offline OP
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Adventure gamers, please be careful when you buy games at Steam. If the game for some reason or another does not work on your PC, they will not refund you or even let you have another game for the same money. They dont tell you that in plain words, however. Instead they just keep stalling you, repeating various standard solutions, like updating your drivers, DirectX etc. And furthermore you have to wait at least 3-4 days to get an answer each time you mail them. A very effective method to make customers give up trying.
In my case the game was Secret files 2, which apparantly wont run under Win 7. I contacted the game´s support site (Koch Media) but that was basically all they told me. The error message indicated that I needed a disk in my cdrom-drive. I would have thought such a problem could be easily fixed, but that did not seem to be the case. My impression though, was that they really did not want to be reminded of this particular game.
In my case 20 Euro down the drain, maybe not a fortune, but still an experience I could have done without.

Re: Warning against Steam [Re: ] #704005
03/04/11 09:55 AM
03/04/11 09:55 AM
Joined: Jan 2004
Posts: 80,220
In the Naughty Corner
BrownEyedTigre Offline
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In the Naughty Corner
On the game download specs it clearly states :

Quote:
OS: Windows 2000/XP/Vista
Processor: Pentium III or 100% compatible processor
Memory: 256 MB RAM
Graphics: DirectX® 9 compatible AGP or PCI Express video card (at least 32 MB)
DirectX®: 9.0c
Hard Drive: 2 GB hard disk space
Sound: DirectX® 9 compatible 16 bit sound card (optional)


If you purchased the game at a brick and mortar store and opened it and it would not work because you had Win7 and it was not listed on the specs, they would not return it either. That is standard practice.

I am sorry you are out money but checking around on other sites or forums like our Glitches dept to see if others have been able to run games not supported by your OS is a good practice before you purchase.

Ana wave


Don't feed the Trolls
Re: Warning against Steam [Re: BrownEyedTigre] #704007
03/04/11 10:05 AM
03/04/11 10:05 AM
Joined: Apr 2006
Posts: 7,024
The Country
Winfrey Offline
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Posts: 7,024
The Country
I don't know if this will help but we had problem running SF2 on my sister in laws windows 7... although it was a different issue you could try this and see if it does anything... we were able to load DVD and play the game after updating her Tages for her 64 bit windows system. hope it helps
http://www.tagesprotection.com/main.htm


Would that I could be the peacemaker in your soul that I might turn the discord and the rivalry of your elements into oneness and melody
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Re: Warning against Steam [Re: Winfrey] #704055
03/04/11 12:26 PM
03/04/11 12:26 PM
Joined: Oct 2009
Posts: 777
New Jersey Shore
sureshot Offline
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Ah - don't give in yet !!
You could also try this...

XP Mode

Since we don't know what the specs of your PC are - other than Win 7, you might have some luck with the above download.


It's not the years honey, it's the mileage!
Re: Warning against Steam [Re: sureshot] #704064
03/04/11 01:05 PM
03/04/11 01:05 PM
Joined: Feb 2008
Posts: 75
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opcvop Offline OP
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ok, in the future I will look more carefully at the games specs

Re: Warning against Steam [Re: ] #704069
03/04/11 01:22 PM
03/04/11 01:22 PM
Joined: Jan 2004
Posts: 80,220
In the Naughty Corner
BrownEyedTigre Offline
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In the Naughty Corner
Would you like this moved to Glitches so they can offer you help on getting it running?

Ana wave


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Re: Warning against Steam [Re: BrownEyedTigre] #704085
03/04/11 01:45 PM
03/04/11 01:45 PM
Joined: Mar 2009
Posts: 8,379
Arcadia (twin world of Stark)
venus Offline
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Secret Files 2 runs perfectly for me on Windows 7 64 bit. duh I did have to update Tages as Winfrey did for Tunguska, though. It does make me wonder if there's some problem with their version, since they're asking for a disk.


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Re: Warning against Steam [Re: venus] #704089
03/04/11 01:54 PM
03/04/11 01:54 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
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Secret Files 2 is listed as working in ***Draclvr's Windows 7 and games thread***. If you're playing a download version and it's asking for a disc, I don't know if updating TAGES is going to help because you'll still have no disc for TAGES to check. But lykkesholm51 could try Googling for a NoCD for the game.

lykkesholm51's experience doesn't say much for Steam's tech support though. None of their games should be asking for discs.

Re: Warning against Steam [Re: BrownEyedTigre] #704179
03/04/11 08:25 PM
03/04/11 08:25 PM
Joined: Dec 2007
Posts: 1,052
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mj2c Offline
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Originally Posted By: BrownEyedTigre
On the game download specs it clearly states :

If you purchased the game at a brick and mortar store and opened it and it would not work because you had Win7 and it was not listed on the specs, they would not return it either. That is standard practice.
Ana wave


I suppose it depends where you buy it. In the UK there is a good chance they would replace/refund. The problem with going by the game spec is if the game made before Win7 was out then it wouldnt be on there anyway. If it doesnt work with Win7 then they should specifically say so.

Last edited by mj2c; 03/08/11 08:50 AM.
Re: Warning against Steam [Re: mj2c] #705121
03/07/11 07:41 PM
03/07/11 07:41 PM
Joined: Jun 2007
Posts: 890
Illinois
BubbaJake Offline
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Hey, sounds like GOG to me, and if YOU can't find a fix in many situations, tough to be you. I still need to use the CDs to the game, on my older PC to play 'Buried In Time', although I purchased the GOG version which doesn't work. I didn't have a RealMyst CD version and the help I finally got from them doesn't work with the game I got from them.

Re: Warning against Steam [Re: BubbaJake] #705196
03/08/11 03:56 AM
03/08/11 03:56 AM
Joined: May 2009
Posts: 284
Australia
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plumgas Offline
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Australia
it works on my win 7 64 so maybe its your pc

Re: Warning against Steam [Re: ] #706744
03/12/11 05:50 PM
03/12/11 05:50 PM
Joined: Jul 2009
Posts: 1,405
On the computer
cruise02 Offline
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Originally Posted By: lykkesholm51

In my case the game was Secret files 2, which apparantly wont run under Win 7.


Lykkes, perhaps you can try creating XP mode to run SF2. Here's a link to how to create XP mode even if you have Win 7 Home Premium -

Creating win XP mode in Win 7 Home Versions/Vista

I just got a new laptop with Win 7 and I also have SF2 (which I haven't tried in W7 yet) but I have a couple of other games that I installed in Win 7 that won't run in Win 7, so I'm going to tinker with my new Win 7 laptop to create XP mode and I'll keep you posted on how it goes, ok?


"AlienBZ to Quasar Command...Have completed all tasks on this planet. Beam me up, please." note: AlienBZ = my other name
Re: Warning against Steam [Re: Jenny100] #706850
03/13/11 05:30 AM
03/13/11 05:30 AM
Joined: Feb 2008
Posts: 75
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opcvop Offline OP
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To cruise02, Jenny100 and other helpful members of the forum: thanks for your help. I never got it to work, unfortunately. No matter what I tried, even the XP mode, this game still wanted a disk.
But in the meantime Steam has decided to refund me, which was a pleasent surprise. But that is what I wanted in the first place, so thanks again all of you.

Re: Steam [Re: ] #708191
03/17/11 04:04 AM
03/17/11 04:04 AM
Joined: May 2009
Posts: 284
Australia
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plumgas Offline
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win xp mode win 7 is not meant to play games only applications

Re: Steam [Re: plumgas] #708468
03/17/11 08:20 PM
03/17/11 08:20 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
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Posts: 40,644
southeast USA
Originally Posted By: plumgas
win xp mode win 7 is not meant to play games only applications

Plumgas,
The "XP Mode" that Cruise02 linked to is not actually XP Mode. It's VMware Player with its appearance tweaked to make it look like XP Mode. Since VMware Player does emulate 3D video, it's possible to play some games that require a 3D video card using VMware Player.

Re: Steam [Re: Jenny100] #709929
03/23/11 07:41 AM
03/23/11 07:41 AM
Joined: May 2009
Posts: 284
Australia
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plumgas Offline
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Australia
thanks jenny I didn't actually look at the link & just referred to the wording xp mode which so many people relate to & think they can run games on it.

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