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Alawar monthly subscription #739162
07/13/11 09:27 AM
07/13/11 09:27 AM
Joined: Mar 2008
Posts: 522
Vancouver Island BC Canada
menahune Offline OP
Settled Boomer
menahune  Offline OP
Settled Boomer

Joined: Mar 2008
Posts: 522
Vancouver Island BC Canada
Alawar is charging me $30 a month for a subscription I didn't order - this has gone on for two months now and I can't get it stopped, and they now owe me $60

Where can I go to get help on this?

this is my latest message to them:

Message flagged Tuesday, July 12, 2011 8:42:12 PMMessage bodywhat the heck is going on here? I didn't order any monthly subscription - you charged me last month, and I complained then and asked you to fix it

well, that charge is still on my credit card, and now you're charging me again

this can not be right, and I want it fixed immediately

please reply and credit my account for two months of this garbage


how can you get away with this?

Janice Brown
rsvp

Re: Alawar monthly subscription [Re: menahune] #739174
07/13/11 09:57 AM
07/13/11 09:57 AM
Joined: Jan 2004
Posts: 81,125
In the Naughty Corner
BrownEyedTigre Online content
The Sassy Admin and PR Liaison
BrownEyedTigre  Online Content
The Sassy Admin and PR Liaison
Sonic Boomer

Joined: Jan 2004
Posts: 81,125
In the Naughty Corner
Are you sure it's Alawar? They do not have a program that charges 30 dollars a month. You might want to call your credit card company.

Quote:
I found this: Alawar GameClub Rules
The basic principle of our GameClub is that the membership is free and without time-limit!

Membership allows you to get a discount for our games.

If you buy 1 or more games within 90 days, you will get 30% off for all next games (the game will cost you $6.96)

For getting the access to Alawar GameClub discounts you have to login to your account first. When you log in you will see "GameClub Price" note near the "Get full version" button. This is the biggest discount you can get for a certain game at the moment.

In this section you'll be able to see your purchase history and also you can get the registration key to the games you've already bought, in case you've lost the key.

You will have the access to Support Group from here. You can ask questions by filling the form.

Exclusive packages and offers for Alawar GameClub members only!!!


I also found articles that they discontinued the game club entirely because they reduced the prices for all. It sounds to me like someone else is using your card for purchases or it's a scam using Alawars name.


Last edited by BrownEyedTigre; 07/13/11 09:58 AM.

Don't feed the Trolls
Re: Alawar monthly subscription [Re: BrownEyedTigre] #739213
07/13/11 11:55 AM
07/13/11 11:55 AM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
Yup. You're going to have to get your credit card number changed.

Re: Alawar monthly subscription [Re: Jenny100] #739261
07/13/11 02:25 PM
07/13/11 02:25 PM
Joined: Jan 2004
Posts: 81,125
In the Naughty Corner
BrownEyedTigre Online content
The Sassy Admin and PR Liaison
BrownEyedTigre  Online Content
The Sassy Admin and PR Liaison
Sonic Boomer

Joined: Jan 2004
Posts: 81,125
In the Naughty Corner
Menahune, this was brought to my attention:

Alawar new game club. Did you do the dollar trial?

Ana wave


Don't feed the Trolls
Re: Alawar monthly subscription [Re: BrownEyedTigre] #739269
07/13/11 02:53 PM
07/13/11 02:53 PM
Joined: Mar 2008
Posts: 522
Vancouver Island BC Canada
menahune Offline OP
Settled Boomer
menahune  Offline OP
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Joined: Mar 2008
Posts: 522
Vancouver Island BC Canada
Ana - yes, that's the one that caught me - I did the dollar trial and didn't recognize that I had to cancel

I suppose they'll wriggle out of it now, but it seems a harsh lesson to learn via entrapment - boooo Alawar - too bad because they have some good games

Plimus is the collection agent and the one that keeps you hooked - I followed about a zillion links until I got to a point where I MAY have cancelled the subscription. If that is correct, then the worst case is that I've lost $60, but at least I won't have to go through the nuisance of cancelling my credit card and getting a new number
------------------

holy cow - I just read three or four pages of that link you sent - maybe I'm not the only idiot who got caught

now, I'll have to wait another month to find out if the cancellation I think I made actually took place

Janice
feeling very sorry for myself now here living on my small pension

in answer to your 'age' question --- about 107

Last edited by menahune; 07/13/11 03:19 PM.
Re: Alawar monthly subscription [Re: menahune] #739276
07/13/11 03:00 PM
07/13/11 03:00 PM
Joined: Jan 2004
Posts: 81,125
In the Naughty Corner
BrownEyedTigre Online content
The Sassy Admin and PR Liaison
BrownEyedTigre  Online Content
The Sassy Admin and PR Liaison
Sonic Boomer

Joined: Jan 2004
Posts: 81,125
In the Naughty Corner
Glad you at least discovered what it is. I hope you can be successful at getting it stopped now.

Ana wave


Don't feed the Trolls
Re: Alawar monthly subscription [Re: BrownEyedTigre] #739398
07/14/11 06:12 AM
07/14/11 06:12 AM
Joined: Jul 2009
Posts: 576
Florida
J
JeanK Offline
Settled Boomer
JeanK  Offline
Settled Boomer
J

Joined: Jul 2009
Posts: 576
Florida
Ouch I was just going to ask if anyone knows anything about Alawar. I do surveys and one of the places is offering points to download Alawar games. I think I'll skip on it if things are this confusing, and just stick to BFG.

Jean


"So, Holmes. What are we doing now?"
Re: Alawar monthly subscription [Re: JeanK] #739596
07/15/11 06:47 AM
07/15/11 06:47 AM
Joined: Jun 2005
Posts: 588
Bonney Lake, Washington
sarahandus Offline
Settled Boomer
sarahandus  Offline
Settled Boomer

Joined: Jun 2005
Posts: 588
Bonney Lake, Washington
I used to love Alawar, they were a good place to get games.

HOWEVER since this new pricing policy has gone into effect I won't touch them with a ten foot pole and recommend that others stay clear of them until they drop this deceptive pricing.

I have sent them an e-mail to that effect too. Naturally there has been no response.

Re: Alawar monthly subscription [Re: sarahandus] #739622
07/15/11 09:03 AM
07/15/11 09:03 AM
Joined: Mar 2008
Posts: 522
Vancouver Island BC Canada
menahune Offline OP
Settled Boomer
menahune  Offline OP
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Joined: Mar 2008
Posts: 522
Vancouver Island BC Canada
well, they've done it again - I want to swear here but I guess it's not ok

I went thru the steps to cancel on July 13. Later same day I received a response from Alawar - very crisp, explaining the pricing structure and saying that I should cancel before July 14 in order to avoid another charge

Today I check my online bank records and found a new charge by Alawar dated July 14

I guess I'm going to have to do the drastic and cancel my credit card

I'm frustrated and fuming now
Janice

Re: Alawar monthly subscription [Re: menahune] #739625
07/15/11 09:13 AM
07/15/11 09:13 AM
Joined: Jul 2000
Posts: 43,589
near Yosemite in California
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 43,589
near Yosemite in California
Did you try calling Plimus, as was mentioned in the first post in that Gamezebo thread? I'm really sorry to hear that this still isn't straightened out.

I realize that calling them costs money, but talking to someone directly might result in something actually being done about this.

Re: Alawar monthly subscription [Re: Marian] #739906
07/16/11 01:22 PM
07/16/11 01:22 PM
Joined: Apr 2006
Posts: 12,625
Chicago
oldbroad Offline
Adept Boomer
oldbroad  Offline
Adept Boomer

Joined: Apr 2006
Posts: 12,625
Chicago
Contact your credit card company. They should help you with this without cancelling the card.

Re: Alawar monthly subscription [Re: menahune] #739910
07/16/11 01:27 PM
07/16/11 01:27 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
Originally Posted By: menahune
I guess I'm going to have to do the drastic and cancel my credit card

You don't have to cancel the card -- just get the number changed and tell your credit card company that the charges from Plimus were not authorized.

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