Ok, great. Thanks Ana.
This sounds like something may be going on with your Internet Explorer. Let's go ahead and make a couple of adjustments to the browser -- this sounds like something is not jiving correctly (yes, that's tech-speak).
First, let's make sure that your internet security settings are set to Medium:
1. Open the Control Panel located on your start menu
2. Select "Internet Options" then the "Security" tab
3. Make sure the "Internet" zone is selected
4. If "Security level" shows "Custom" click the "Default Level" button
5. Slide the slider to "Medium" or "Medium-High"
Alternatively, you can select the "Trusted Sites" zone and add http://*.bigfishgames.com. Make sure that the slider is at "Medium-high" or less.
Next, let's reset your internet settings to their default settings -- these affect how different processes and protocols are handled by the browser:
1. Open the Control Panel located on your start menu
2. Click "Internet Options," then the "Advanced" tab
3. Under "Reset Internet Explorer settings," click "Restore Advanced Settings"
4. Click "OK," then restart your Internet Explorer
One thing that happened when I finished restoring Advanced Settings is the security level went to High so I had to put it back to med high then all was well.