Re: BFG troubleshooting
[Re: meryl]
#947171
03/29/14 08:55 AM
03/29/14 08:55 AM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
BAAG Specialist
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BAAG Specialist
Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
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meryl, it isn't BFG whose responsible for the erratic workings of a game. It's the developer. If the game isn't extensively tested before being released, problems like you encountered are going to be passed to the consumer. IMHO, a game should be written so it saves games periodically, and give the user the option to set that interval, and a manual save game option.
I would also like to see a link given to the developer's site. I would like to see this in case I encounter program problems which should be reported. Going back to the store in order to solve a product problem is of no use. They only sold the product, not create it.
If something gets your goat, it just proves you have a goat to get.
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Re: BFG troubleshooting
[Re: meryl]
#947180
03/29/14 10:14 AM
03/29/14 10:14 AM
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Joined: Jan 2009
Posts: 2,222 Canal Fulton, OH
Sparkle
Addicted Boomer
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Addicted Boomer
Joined: Jan 2009
Posts: 2,222
Canal Fulton, OH
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BFG has made some changes recently - doing away with Live Chat and closing down their help center in Ireland. I suspect it's indeed easier and more cost effective to issue a coupon code than to spend a lot of time trying to solve problems or have users waiting for long periods of time for answers. This isn't meant as a criticism. BFG offers so much in the way of variety of games at reasonable prices. Cost of doing business sometimes means changing the way things are done. Having said that, I'm sure that if a game garners a lot of technical problem game forum posts and e-mails, BFG will work with the developer to solve the problem. Sometimes though, a game is just too troublesome and not worth the time and effort needed to fix it. And sometimes the technical issue only effects a small number of users. Again, in such cases it makes sense to simply offer a coupon code. JMO
ETA: re: game save - It's been my experience that most of the time when I've done an install/reinstall my progress has automatically been saved and I can continue where I left off. As far as contacting developers, I don't see that this is necessary with games downloaded from BFG. BFG works with the developers when it's obvious that there's an inherent glitch in a game as reported in the forums or via e-mail. Of course, it's a different story if you buy games elsewhere on CD.
Last edited by Sparkle; 03/29/14 07:57 PM.
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Re: BFG troubleshooting
[Re: meryl]
#947361
03/30/14 08:54 AM
03/30/14 08:54 AM
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Joined: Jan 2004
Posts: 82,923 In the Naughty Corner
BrownEyedTigre
The Sassy Admin and PR Liaison
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The Sassy Admin and PR Liaison
Sonic Boomer
Joined: Jan 2004
Posts: 82,923
In the Naughty Corner
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meryl, you can either type in the code for the graemlins or select it from the list. Go to Full Reply - select the smiley face above the comment box and click on the smily you want. If you hover your cursor over the one you like you will see a way to manually type it in next time if you like without having to go to the full reply box. Ana 
Don't feed the Trolls
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Re: BFG troubleshooting
[Re: BrownEyedTigre]
#947538
03/31/14 12:55 AM
03/31/14 12:55 AM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
BAAG Specialist
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BAAG Specialist
Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
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A technical issue may only effect only a small number of users, but those same users are going to have a bad tasted in their mouths because of the problem. And this may in turn lead to those same people being extremely vocal to other users concerning that particular company.
We may all have seen the difference between companies who go to the wall for their customers, and those who only point to the wall. A satisfied customer may tell five others of their experiences. While a dissatisfied customer will tell many more. IMHO, it's better to replace the entire unit because of a missing screw, then to make excuses why nothing can be done to fix the problem.
If something gets your goat, it just proves you have a goat to get.
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