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GOG Games Downloader #984861
10/22/14 02:35 PM
10/22/14 02:35 PM
Joined: Jun 2005
Posts: 1,652
Waukegan, Il.
exalthim2 Offline OP
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exalthim2  Offline OP
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Waukegan, Il.
I recently purchased a game from GOG and I downloaded their installer however, when I try to downlaod my game I get a message saying "the file cannot be located in the installer's file" Can someone help me on what I'm doing qrong? The game doesn't show up on the installer either.
Thank you
Kim


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Re: GOG Games Downloader [Re: exalthim2] #984867
10/22/14 02:46 PM
10/22/14 02:46 PM
Joined: Jun 2005
Posts: 18,605
Snuggled up in my PC corner fo...
Draclvr Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Draclvr  Offline
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Joined: Jun 2005
Posts: 18,605
Snuggled up in my PC corner fo...
What does GOG support say? Does it show up on your "shelf?"


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Re: GOG Games Downloader [Re: exalthim2] #984876
10/22/14 03:02 PM
10/22/14 03:02 PM
Joined: Jun 2005
Posts: 1,652
Waukegan, Il.
exalthim2 Offline OP
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exalthim2  Offline OP
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They haven't answered me yet. So if I go to my Account and hit Library i get a list of 8 games entitled My collection, I didn't order any of those games. I saw the shelf when I first ordered but I can't get back it under my account .


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Re: GOG Games Downloader [Re: exalthim2] #984879
10/22/14 03:26 PM
10/22/14 03:26 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
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Re: GOG Games Downloader [Re: Jenny100] #984893
10/22/14 04:25 PM
10/22/14 04:25 PM
Joined: Jun 2005
Posts: 1,652
Waukegan, Il.
exalthim2 Offline OP
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Waukegan, Il.
That didn't work. I still can't get to the shelf


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Re: GOG Games Downloader [Re: exalthim2] #984912
10/22/14 06:38 PM
10/22/14 06:38 PM
Joined: Jul 2000
Posts: 45,928
near Yosemite
Marian Offline
Global Moderator
Marian  Offline
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This may have zero to do with your problem, but I found a thread on GOG where someone was getting the same error message that you are, although with a different game (post #3 on the thread):

File could not be located in the installer's folder

Re: GOG Games Downloader [Re: exalthim2] #984928
10/22/14 08:28 PM
10/22/14 08:28 PM
Joined: Jun 2005
Posts: 1,652
Waukegan, Il.
exalthim2 Offline OP
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Waukegan, Il.
You're right. I tried looking in their forums but can't get in because they say they are overwhelmed.
hardwall


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Re: GOG Games Downloader [Re: exalthim2] #984929
10/22/14 08:36 PM
10/22/14 08:36 PM
Joined: Jul 2000
Posts: 45,928
near Yosemite
Marian Offline
Global Moderator
Marian  Offline
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I'm not having any trouble looking at the forums on GOG, so I wonder what's up.

Re: GOG Games Downloader [Re: exalthim2] #984935
10/22/14 08:53 PM
10/22/14 08:53 PM
Joined: Jun 2005
Posts: 1,652
Waukegan, Il.
exalthim2 Offline OP
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exalthim2  Offline OP
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Waukegan, Il.
I can get in now but it seems like there's several people with the can't access library problem. So I guess I'll wait to hear from support because I tried changing browsers, refreshing etc as suggested in the forums but nothing worked. Thank you so much Marian for your help.


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Re: GOG Games Downloader [Re: exalthim2] #984998
10/23/14 09:32 AM
10/23/14 09:32 AM
Joined: Jul 2000
Posts: 45,928
near Yosemite
Marian Offline
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Marian  Offline
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Sorry about your GOG woes. Very frustrating. I hope it gets straightened out soon!

Re: GOG Games Downloader [Re: exalthim2] #985001
10/23/14 09:42 AM
10/23/14 09:42 AM
Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
kjos Offline
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I had the same thing happen to me, exalthim2. I kept trying to download the game Dream Fall Chapters. I couldn't get it to download so I just gave up trying. I asked for a refund. Never had this much trouble downloading a game.
Richard


***To Error is Human**To Forgive is Divine***
Re: GOG Games Downloader [Re: exalthim2] #985005
10/23/14 10:17 AM
10/23/14 10:17 AM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
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Joined: Oct 2000
Posts: 40,644
southeast USA
Originally Posted By: kjos
I had the same thing happen to me, exalthim2. I kept trying to download the game Dream Fall Chapters. I couldn't get it to download so I just gave up trying. I asked for a refund. Never had this much trouble downloading a game.
Richard

You gave up too soon. Currently the GOG servers are overwhelmed -- too many people trying to download the game files. Wait few days until the worst of the downloading traffic is over.

Re: GOG Games Downloader [Re: exalthim2] #985016
10/23/14 10:53 AM
10/23/14 10:53 AM
Joined: Jun 2005
Posts: 1,652
Waukegan, Il.
exalthim2 Offline OP
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exalthim2  Offline OP
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Joined: Jun 2005
Posts: 1,652
Waukegan, Il.
The gremlins must have gone to sleep because the game is downloading with no apparent problems. Thank you Marian for your diligence in trying to help me.
Kim


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Re: GOG Games Downloader [Re: exalthim2] #985026
10/23/14 11:18 AM
10/23/14 11:18 AM
Joined: Jul 2000
Posts: 45,928
near Yosemite
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 45,928
near Yosemite
I'm so glad to hear that, Kim! Act quickly while the gremlins are asleep. Enjoy the game. smile

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