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Sanitarium #986053
10/30/14 03:20 AM
10/30/14 03:20 AM
Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
kjos Offline OP
BAAG Specialist
kjos  Offline OP
BAAG Specialist

Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
I just downloaded Sanitarium and it won't play. Here is the message I get.(An unknown exception has occurred has occurred. Asylum.exe has stopped working. I have never had any trouble with games that I bought from Steam. I uninstalled it twice but get the same message. Thanks
Richard


***To Error is Human**To Forgive is Divine***
Re: Sanitarium [Re: kjos] #986076
10/30/14 07:45 AM
10/30/14 07:45 AM
Joined: May 2003
Posts: 7,757
Calgary Alberta Canada
Cathy1 Offline
BAAG Specialist
Cathy1  Offline
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Joined: May 2003
Posts: 7,757
Calgary Alberta Canada
Have you contacted Steam about the problem ?


" If Cornoil Comes From Corn
Where Doe's Babyoil Come From "
Re: Sanitarium [Re: kjos] #986077
10/30/14 07:53 AM
10/30/14 07:53 AM
Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
kjos Offline OP
BAAG Specialist
kjos  Offline OP
BAAG Specialist

Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
Not yet I haven't.
Richard


***To Error is Human**To Forgive is Divine***
Re: Sanitarium [Re: kjos] #986098
10/30/14 08:58 AM
10/30/14 08:58 AM
Joined: Jul 2000
Posts: 42,909
near Yosemite in California
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 42,909
near Yosemite in California
I looked around online to see if anyone else had experienced this error message, and a few people had posted with this problem. For some, right clicking on the exe file and going to Properties, then to Compatibility, and then putting a checkmark by "Run this program as an administrator," fixed the problem for them. It's worth a try.

Re: Sanitarium [Re: kjos] #986103
10/30/14 09:09 AM
10/30/14 09:09 AM
Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
kjos Offline OP
BAAG Specialist
kjos  Offline OP
BAAG Specialist

Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
Thanks Marian will give it a try. Didn't work I don't have any compatibity.
Richard

Last edited by kjos; 10/30/14 09:42 AM.

***To Error is Human**To Forgive is Divine***
Re: Sanitarium [Re: kjos] #986107
10/30/14 09:47 AM
10/30/14 09:47 AM
Joined: Jul 2000
Posts: 42,909
near Yosemite in California
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 42,909
near Yosemite in California
Richard, try right clicking on the exe file and you should see a menu come up; one of the options is to run as the administrator. Make sure that is checked. I was forgetting that you don't need to go to Compatibility to find the run as administrator option.

Re: Sanitarium [Re: kjos] #986111
10/30/14 09:58 AM
10/30/14 09:58 AM
Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
kjos Offline OP
BAAG Specialist
kjos  Offline OP
BAAG Specialist

Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
Ok Marian will try again. Here is what comes up, General,Security,Details,Previous Versions. What do I do now.
Richard

Last edited by kjos; 10/30/14 10:04 AM.

***To Error is Human**To Forgive is Divine***
Re: Sanitarium [Re: kjos] #986113
10/30/14 10:09 AM
10/30/14 10:09 AM
Joined: Jul 2000
Posts: 42,909
near Yosemite in California
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 42,909
near Yosemite in California
I think I know what the problem is about finding the run as administrator option - it's because you are trying to play the game through Steam, and therefore it works differently.

I found these instructions on a Steam forum, but I don't know if it will work - someone more knowledgeable will have to step in and try to help. Anyway, here are the instructions:

Quote:
Find the application in the steam folders, right click on the exe for the game and choose properties, then choose compatibility tab and check mark the check box at the bottom that says run as administrator. Then every time you start the game it will run in admin mode.


That's all I can think of. If this is of no help, maybe another GameBoomer will be able to help, or Steam can help you.

Re: Sanitarium [Re: kjos] #986114
10/30/14 10:14 AM
10/30/14 10:14 AM
Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
kjos Offline OP
BAAG Specialist
kjos  Offline OP
BAAG Specialist

Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
Thanks Marian.
Richard


***To Error is Human**To Forgive is Divine***
Re: Sanitarium [Re: kjos] #986115
10/30/14 10:15 AM
10/30/14 10:15 AM
Joined: Jun 2005
Posts: 16,974
In Missouri near St. Louis
Draclvr Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Draclvr  Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Graduate Boomer

Joined: Jun 2005
Posts: 16,974
In Missouri near St. Louis
I think Marian is correct, but I'd also suggest contacting Steam.


114 tomato plants pulled up and gardens put to sleep for the winter.
Re: Sanitarium [Re: kjos] #986117
10/30/14 10:31 AM
10/30/14 10:31 AM
Joined: Oct 2014
Posts: 10
DotEmu Offline
Junior Boomer
DotEmu  Offline
Junior Boomer

Joined: Oct 2014
Posts: 10
Originally Posted By: kjos
I just downloaded Sanitarium and it won't play. Here is the message I get.(An unknown exception has occurred has occurred. Asylum.exe has stopped working. I have never had any trouble with games that I bought from Steam. I uninstalled it twice but get the same message. Thanks
Richard


Hello Richard,

We are the developers of this version on Steam.
Does it work now?

If not, could you please send us the crash.dmp file (C:\Users\YOURUSERNAME\AppData\Roaming\DotEmu\Sanitarium)?
Then, we could know where is exactly the issue and help you.

Thank you,
The DotEmu Team

Re: Sanitarium [Re: DotEmu] #986118
10/30/14 10:32 AM
10/30/14 10:32 AM
Joined: Jul 2000
Posts: 42,909
near Yosemite in California
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 42,909
near Yosemite in California
welcome to GameBoomers, DotEmu. Thank you for your help.

Re: Sanitarium [Re: Marian] #986121
10/30/14 10:42 AM
10/30/14 10:42 AM
Joined: Oct 2014
Posts: 10
DotEmu Offline
Junior Boomer
DotEmu  Offline
Junior Boomer

Joined: Oct 2014
Posts: 10
Thanks! wink

Re: Sanitarium [Re: kjos] #986148
10/30/14 01:34 PM
10/30/14 01:34 PM
Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
kjos Offline OP
BAAG Specialist
kjos  Offline OP
BAAG Specialist

Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
Welcome to GB DotEmu. The game still doesn't play. Where can I sent the crash.dmp file to.
Richard


***To Error is Human**To Forgive is Divine***
Re: Sanitarium [Re: kjos] #986151
10/30/14 01:57 PM
10/30/14 01:57 PM
Joined: Jul 2000
Posts: 42,909
near Yosemite in California
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 42,909
near Yosemite in California
Richard, I would imagine that you can send the crash file to the email address listed on DotEmu's profile.

Re: Sanitarium [Re: kjos] #986153
10/30/14 02:08 PM
10/30/14 02:08 PM
Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
kjos Offline OP
BAAG Specialist
kjos  Offline OP
BAAG Specialist

Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
Thats what I was thinking to Marian. I found the Crash.dmp file.Her e-mail isn't properly installed so I copy and pasted her e-mail but the crash,dmp was to big to e-mail. How do I get the file to her.
Richard

Last edited by kjos; 10/30/14 02:21 PM.

***To Error is Human**To Forgive is Divine***
Re: Sanitarium [Re: kjos] #986161
10/30/14 02:33 PM
10/30/14 02:33 PM
Joined: Jul 2000
Posts: 42,909
near Yosemite in California
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 42,909
near Yosemite in California
I didn't think that the crash dump file would be that large. Let's wait for some advice from DotEmu or one of the techies here.

Re: Sanitarium [Re: kjos] #986163
10/30/14 02:41 PM
10/30/14 02:41 PM
Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
kjos Offline OP
BAAG Specialist
kjos  Offline OP
BAAG Specialist

Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
Must be to big this is what I get this is what I get when I try to attach the file.Error: Some attachments are too big. Size of each file is limited to 20 MB. I checked the size of the file and it says 1.30 KB. I sent a e-mail to her and see if she any other ideas.
Jessica sent me UPLOAD.EE never heard of it but I used it and it really works good up to 200MB. So I sent her the crash.dmp File.
Richard

Last edited by kjos; 10/31/14 07:48 AM.

***To Error is Human**To Forgive is Divine***
Re: Sanitarium [Re: kjos] #986281
10/31/14 10:01 AM
10/31/14 10:01 AM
Joined: Oct 2014
Posts: 10
DotEmu Offline
Junior Boomer
DotEmu  Offline
Junior Boomer

Joined: Oct 2014
Posts: 10
Hello there,

I confirm that I have received the file and shared it with the dev team. They are actually working on your issue.
I will keep you updated!

Sorry for the inconvenience.

Re: Sanitarium [Re: kjos] #986287
10/31/14 10:40 AM
10/31/14 10:40 AM
Joined: Dec 1999
Posts: 69,966
MaG Offline
Sonic Boomer
MaG  Offline
Sonic Boomer

Joined: Dec 1999
Posts: 69,966
Thanks and welcome DotEmu.

Re: Sanitarium [Re: kjos] #986291
10/31/14 10:52 AM
10/31/14 10:52 AM
Joined: Oct 2014
Posts: 10
DotEmu Offline
Junior Boomer
DotEmu  Offline
Junior Boomer

Joined: Oct 2014
Posts: 10
Hello guys,

We've just updated a new version of the game. It fixes all crash & save problems.
Please restart Steam to enjoy it!

Let us know if there is any other issue.
Have fun with the game!
The DotEmu Team

Re: Sanitarium [Re: kjos] #986294
10/31/14 11:11 AM
10/31/14 11:11 AM
Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
kjos Offline OP
BAAG Specialist
kjos  Offline OP
BAAG Specialist

Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
Thanks DotEmu will give it a try.
I uninstalled and reinstalled and get the same message(An unkown exception has occurred asylum.exe has stopped working.
Richard

Last edited by kjos; 10/31/14 11:26 AM.

***To Error is Human**To Forgive is Divine***
Re: Sanitarium [Re: kjos] #986305
10/31/14 12:37 PM
10/31/14 12:37 PM
Joined: Oct 2014
Posts: 10
DotEmu Offline
Junior Boomer
DotEmu  Offline
Junior Boomer

Joined: Oct 2014
Posts: 10
That's strange... Can you send me the new crash.dmp like you did this morning please?
I will share it to the dev team

Many thanks

Re: Sanitarium [Re: kjos] #986313
10/31/14 12:59 PM
10/31/14 12:59 PM
Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
kjos Offline OP
BAAG Specialist
kjos  Offline OP
BAAG Specialist

Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
OK will do
Richard


***To Error is Human**To Forgive is Divine***
Re: Sanitarium [Re: kjos] #986314
10/31/14 01:00 PM
10/31/14 01:00 PM
Joined: Jun 2005
Posts: 16,974
In Missouri near St. Louis
Draclvr Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Draclvr  Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Graduate Boomer

Joined: Jun 2005
Posts: 16,974
In Missouri near St. Louis
You might try running CCleaner on your registry after uninstalling to get rid of any stray entries and then reinstalling.


114 tomato plants pulled up and gardens put to sleep for the winter.
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