Re: Malwarebytes update
[Re: oldbroad]
#1128729
10/18/17 08:55 PM
10/18/17 08:55 PM
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Joined: Nov 2000
Posts: 35,751 United Kingdom
Mad
Sonic Boomer
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Sonic Boomer
Joined: Nov 2000
Posts: 35,751
United Kingdom
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I only have the "Free" version but, coincidentally, I received a message today to update the data base - which I did. After the update, I was told I am now on a two week free trial of the "Premium" version - which will revert to the lesser "Free" version if I don't choose to update to the "Premium" one at the end of the free trial. I will be sticking with the "Free" version but thought it worth mentioning on this thread  [I too have Win7.]
Time : The Most Precious Commodity
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Re: Malwarebytes update
[Re: Draclvr]
#1128807
10/19/17 06:15 PM
10/19/17 06:15 PM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
GB Reviewer Glitches Moderator
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GB Reviewer Glitches Moderator
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Posts: 40,644
southeast USA
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Since there IS no SP3 for Windows 7, I'm not sure what it is they need! I just booted up my completely updated Windows 7 drive and it only has a SP1 also. I'm mystified. It sounds like it might be erroneously detecting the system as XP. I don't think XP SP2 is supported by MalwareBytes any more.
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Re: Malwarebytes update
[Re: monbron]
#1130067
10/29/17 04:20 PM
10/29/17 04:20 PM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
GB Reviewer Glitches Moderator
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GB Reviewer Glitches Moderator
Sonic Boomer
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southeast USA
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I have heard back from Malwarebytes but it was no use, I managed to do a search and found a download which I tried and got the latest version, Where did you download it from? If it's from some place like cnet, you probably installed a bunch of spyware along with the program.
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Re: Malwarebytes update
[Re: monbron]
#1130151
10/30/17 11:01 AM
10/30/17 11:01 AM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
GB Reviewer Glitches Moderator
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GB Reviewer Glitches Moderator
Sonic Boomer
Joined: Oct 2000
Posts: 40,644
southeast USA
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Jenny100 I downloaded it from a message from Malwarebytes, so I know that bit is OK, Previously you said you used a search to find the download: I managed to do a search and found a download which I tried and got the latest version, Even if you downloaded using a link in an email message, that link has to point to the URL for a website. The link should have pointed to a MalwareBytes download link -- malwarebytes.com or data-cdn.mbamupdates.com If you still have that email, check the link it sent you to. You have to be very careful of what you download and what emails you trust. Even if you're expecting a response from a company like MalwareBytes, don't automatically assume it's not a spoofed email. It's easy to spoof emails and include spoofed links that point to fake antimalware programs. Check all links before downloading and make sure they point to a trusted location. If they point to a site you've never heard of, or if you can't tell what site they point to, go to the website of the software itself (e.g.- to malwarebytes.com) to download the software and don't use the email link. It is especially important to verify links for antivirus and antimalware software because they are allowed access that other programs don't have. Antivirus have the power to decrypt your Internet traffic so they can scan -- and that includes logging into any banking websites or making purchases over Internet. There are plenty of fake websites with malware that pretends to be a legitimate program. MalwareBytes has articles about this. https://blog.malwarebytes.com/threat-ana...-fake-warnings/https://blog.malwarebytes.com/cybercrime/2017/03/drafta-multi-purpose-fake-online-scanner/
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Re: Malwarebytes update
[Re: monbron]
#1130219
10/31/17 06:35 AM
10/31/17 06:35 AM
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Joined: Nov 2008
Posts: 1,013 Kent UK
monbron
OP
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Sorry to confuse everyone. I downloaded it from Malwarebytes themselves in response to my e mailing them about the update 'Malwarebytes Support <support@mwb.zendesk.com>' above is the e mail address, please tell me if you think it is not right?? 
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Re: Malwarebytes update
[Re: monbron]
#1130239
10/31/17 10:16 AM
10/31/17 10:16 AM
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Joined: Jun 2005
Posts: 21,347 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
True Blue Boomer
Joined: Jun 2005
Posts: 21,347
Near St. Louis, MO
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Oh, my. NO! That's not Malwarebytes... see the zendesk.com domain? That is a cloud-based customer service company. I don't know if this makes much more sense either... I checked and can't find anything that says Malwarebytes uses zendesk. Zendesk is a customer ticketing system that allows companies a method of tracking and responding to customer service requests. This is a very simple answer as it does much more than this theoretically, but at its core it’s a Ticketing tool.
Uninstall whatever you downloaded from them immediately. Please run CCleaner on both your files and on the registry to make sure you've gotten rid of all of it. Then download ONLY from the official Malwarebytes website here... https://www.malwarebytes.com/premium/
When life gives you tomatoes, make Bloody Marys.
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Re: Malwarebytes update
[Re: monbron]
#1130253
10/31/17 11:31 AM
10/31/17 11:31 AM
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Joined: Nov 2008
Posts: 1,013 Kent UK
monbron
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OK........... I deleted Malwarebytes and reinstalled c cleaner - do you recommend the paid for or free version, I went for a free trial. I have run the cleaner and there doesn't seem to be any problems. The next problem is Malwarebytes , I can't see an e mail address for them and I have already paid for the programme so I am not willing to pay again and I don't know where to download the paid for programme. I am a little confused by the zen programme, but I e mailed Malwarebytes when I had the original programme and that was the reply service that came back to me, so how I ended up with a totally different service I don't know, however I have located an e mail from them from 2015 when they confirmed my details which is indeed different, so I will use this reply service and see what happens. Right I have replied to the old (2015) e mail in the hope that they will reply, fingers crossed. Ok I see another reply came in whilst I was typing this one, I will indeed report this to Malwarebytes as and when I get a reply from them and I know I have the right people.
Last edited by monbron; 10/31/17 11:39 AM. Reason: more info
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