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Praise for Big Fish #1182965
04/08/19 03:30 PM
04/08/19 03:30 PM
Joined: Mar 2000
Posts: 3,856
San Francisco Bay Area, CA
Reenie Offline OP
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Reenie  Offline OP
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Joined: Mar 2000
Posts: 3,856
San Francisco Bay Area, CA
We've all had an issue from time to time while playing BF games. I've been playing their games for years but I tend toward patience with any glitches, given the sheer volume of players and games associated with that site. The odds are that sooner or later, you'll have a glitch. I have always found their customer service to be exemplary.

A good example: Recently, I bought two CE games as part of a bundle Sale. I'm not sure what happened, but suddenly I had those two CE games PLUS a standard version of one of them. I have no idea what happened, but maybe I messed up while selecting and playing the Demo and accidentally bought the standard version? Anyway, I sent BF an email pointing out that I somehow had both versions, had deleted the standard one and could I possibly get a credit?

In less than 24 hours, I had an email back with a game code for a free game. That is what I call "Service," and is why I continue to buy games from BF.

Re: Praise for Big Fish [Re: Reenie] #1182968
04/08/19 03:44 PM
04/08/19 03:44 PM
Joined: Jul 2000
Posts: 37,617
near Yosemite in California
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 37,617
near Yosemite in California
I agree, Reenie. I have never been unhappy with their Customer Support.

I am in the middle of a discussion with Customer Support right now and the person who has been helping me could not be more friendly and great about it - he is just terrific. I am more than satisfied with the kind of assistance I am receiving. wave

Re: Praise for Big Fish [Re: Reenie] #1182970
04/08/19 04:01 PM
04/08/19 04:01 PM
Joined: Jun 2010
Posts: 4,698
marietta,georgia
family Offline
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family  Offline
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Joined: Jun 2010
Posts: 4,698
marietta,georgia
i am happy with customer service, even though they could not help.

Re: Praise for Big Fish [Re: Reenie] #1182975
04/08/19 04:58 PM
04/08/19 04:58 PM
Joined: Oct 2003
Posts: 4,095
Toronto, Ontario, Canada
S
Susie07 Offline
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Susie07  Offline
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S

Joined: Oct 2003
Posts: 4,095
Toronto, Ontario, Canada
Hi, Reenie!

My experience has been that BF Customer Support always goes above and beyond to ensure their customers are completely satisfied. On the rare occasion I have run into a glitch (I always play the demo before I buy to make sure the game is compatible with my system), they have sent me a game code with their apology.

Before I realized that game coupons not only expire on the day indicated in the email but at the exact time the email was sent, I emailed BF Customer Support to ask why the coupon I was trying to use was coming up invalid when I tried to purchase a SE game. They explained the process and sent me a replacement coupon, no questions asked.

Susan

Re: Praise for Big Fish [Re: Reenie] #1182986
04/08/19 08:01 PM
04/08/19 08:01 PM
Joined: Aug 2000
Posts: 5,222
Tally Ho Offline
BAAG Specialist
Tally Ho  Offline
BAAG Specialist

Joined: Aug 2000
Posts: 5,222
That's interesting feedback indeed!

Actually I have never had occasion to contact customer service; but after looking at all your comments, I have no doubt they will 'go the extra mile' to satisfy a customer. What a great policy!!


That will be ten Dramoi.
Re: Praise for Big Fish [Re: Tally Ho] #1183014
04/09/19 12:18 PM
04/09/19 12:18 PM
Joined: Nov 2000
Posts: 29,503
United Kingdom
Mad Offline
Sonic Boomer
Mad  Offline
Sonic Boomer

Joined: Nov 2000
Posts: 29,503
United Kingdom
I feel obliged to join in this praise for the customer service Big Fish provides yes

In all the years I've been buying from them there has only been ONE glitch they were unable to rectify praise


Time : The Most Precious Commodity
Re: Praise for Big Fish [Re: Reenie] #1183027
04/09/19 04:25 PM
04/09/19 04:25 PM
Joined: Mar 2004
Posts: 1,034
Rockland
Starcom Offline
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Starcom  Offline
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Joined: Mar 2004
Posts: 1,034
Rockland
I haven't the need to use BF Customer support in a long time, but I am very happy that they are still giving Top Notch Support especially with all the downsizing, etc.. in the last 12 months or so. Phew... good to know....

Re: Praise for Big Fish [Re: Reenie] #1183028
04/09/19 04:36 PM
04/09/19 04:36 PM
Joined: Jun 2010
Posts: 4,698
marietta,georgia
family Offline
Addicted Boomer
family  Offline
Addicted Boomer

Joined: Jun 2010
Posts: 4,698
marietta,georgia
they stop giving out coupon codes, but they did try to help with cake mania lights camera action and Whispered Secrets: The Story of Tideville, jenny helped me, but they tried.

Re: Praise for Big Fish [Re: Reenie] #1183029
04/09/19 04:37 PM
04/09/19 04:37 PM
Joined: Jul 2000
Posts: 37,617
near Yosemite in California
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 37,617
near Yosemite in California
Family, they are still giving out coupon codes - maybe just not in all instances. I received two coupon codes yesterday.

Re: Praise for Big Fish [Re: Reenie] #1188652
06/13/19 10:26 AM
06/13/19 10:26 AM
Joined: Jun 2010
Posts: 4,698
marietta,georgia
family Offline
Addicted Boomer
family  Offline
Addicted Boomer

Joined: Jun 2010
Posts: 4,698
marietta,georgia
you are right, they are giving out coupon codes.

Last edited by family; 06/16/19 05:35 PM.
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