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Outlook Error #1272516
05/03/22 08:28 AM
05/03/22 08:28 AM
Joined: Nov 2000
Posts: 32,206
United Kingdom
Mad Offline OP
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Mad  Offline OP
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United Kingdom
Hi.

On my Win10 machine, where I use Outlook for email, in the last few days I've been unable to click on a link in any email (say one from my bank or similar) to go directly to their site.
I get this error message :
“Invalid access to memory location”
So I'm having to copy and paste the given address using Firefox to get there .... which is such a nuisance !!

Does anyone know how I can get this put right, please ??

Thanks.

Mad smile


Time : The Most Precious Commodity
Re: Outlook Error [Re: Mad] #1272518
05/03/22 08:55 AM
05/03/22 08:55 AM
Joined: Jun 2005
Posts: 17,782
In Missouri near St. Louis
Draclvr Offline
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Draclvr  Offline
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Joined: Jun 2005
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In Missouri near St. Louis
Mad, let me do some checking. First I would suggest you try using a different browser. You will have to go into your settings and change your default browser to Edge or Chrome if you have it.

EDIT: Everything I'm finding says to update drivers, but none of them say which drivers. Try opening up your Device Manager (right click the white Windows logo in the lower left) and see if there are any exclamation points there.

EDIT #2: I vaguely remember something similar to this happening a couple of years ago. Turned out it was an update that messed things up.


109 tomatoes in the ground. When are the BLT's?!
Re: Outlook Error [Re: Mad] #1272525
05/03/22 01:18 PM
05/03/22 01:18 PM
Joined: Apr 2006
Posts: 13,615
Chicago
oldbroad Offline
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Just an FYI, my Outlook (using Firefox) is working fine.

Re: Outlook Error [Re: Mad] #1272526
05/03/22 01:28 PM
05/03/22 01:28 PM
Joined: Jun 2005
Posts: 17,782
In Missouri near St. Louis
Draclvr Offline
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Thanks, oldbroad. My Outlook is working in both Firefox and Edge. Good information to have.


109 tomatoes in the ground. When are the BLT's?!
Re: Outlook Error [Re: Draclvr] #1272575
05/04/22 03:41 PM
05/04/22 03:41 PM
Joined: Nov 2000
Posts: 32,206
United Kingdom
Mad Offline OP
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Thank you, ladies 😑

The only problem I have with Outlook myself is this small one - but it's very annoying and I don't really want to change browsers eek


Time : The Most Precious Commodity
Re: Outlook Error [Re: Mad] #1272576
05/04/22 03:50 PM
05/04/22 03:50 PM
Joined: Apr 2006
Posts: 13,615
Chicago
oldbroad Offline
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Just to be clear, I was not only confirming that my Outlook works with Firefox but that I could click on links within the emails just fine.

Re: Outlook Error [Re: Mad] #1272583
05/04/22 06:05 PM
05/04/22 06:05 PM
Joined: Jun 2005
Posts: 17,782
In Missouri near St. Louis
Draclvr Offline
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Mad, I'm not saying change browsers. I'm saying switch to Edge to see what happens. It's a part of eliminating issues and trying to identify the problem. Did you check your Device Manager?


109 tomatoes in the ground. When are the BLT's?!
Re: Outlook Error [Re: Mad] #1272605
05/04/22 09:51 PM
05/04/22 09:51 PM
Joined: Mar 2004
Posts: 1,525
Rockland
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Hi Mad, one thing you can try if you haven't done so already, if you have CCleaner you could try running it and let it clean out the Outlook cash and any other junk files that may be disturbing your links.

Another way is to do an Outlook quick repair but I can't give you any links on that since I do not know which Outlook version you have, etc....

Good luck, I hope you solve your problem

Re: Outlook Error [Re: Mad] #1272623
05/05/22 09:53 AM
05/05/22 09:53 AM
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Posts: 17,782
In Missouri near St. Louis
Draclvr Offline
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Starcom, that was going to be my next suggestion! But I'd like to start with the basics and am waiting to hear back to see if Mad had tried using a different browser and checked her Device Manager first.


109 tomatoes in the ground. When are the BLT's?!
Re: Outlook Error [Re: Draclvr] #1272644
05/05/22 05:08 PM
05/05/22 05:08 PM
Joined: Nov 2000
Posts: 32,206
United Kingdom
Mad Offline OP
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Mad  Offline OP
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Hi All. Sorry to be so late back.

I looked in Devices and couldn't see a white Windows Logo, Draclvr woozy
But I haven't tried another browser yet ....

And I'd already run Ccleaner, Starcom, before I posted here. But would I have to select something in particular for the cleaning you suggest ??
(I usually just run the registry check and the health check.)

Sadly, I haven't got much computer time at present as I'm well steeped into my voluntary accounts job for a few weeks.


Time : The Most Precious Commodity
Re: Outlook Error [Re: Mad] #1272647
05/05/22 05:51 PM
05/05/22 05:51 PM
Joined: Jun 2005
Posts: 17,782
In Missouri near St. Louis
Draclvr Offline
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Draclvr  Offline
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Quote
(right click the white Windows logo in the lower left)


You will get a list and one of them is Device Manager. See if there are any yellow exclamation points. Try a different browser and that will give us more information to go on.


109 tomatoes in the ground. When are the BLT's?!
Re: Outlook Error [Re: Draclvr] #1272842
05/08/22 03:28 PM
05/08/22 03:28 PM
Joined: Nov 2000
Posts: 32,206
United Kingdom
Mad Offline OP
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Mad  Offline OP
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I tried via Edge but got the same error message.

In the meantime I've sent you a PM yes


Time : The Most Precious Commodity
Re: Outlook Error [Re: Mad] #1272847
05/08/22 04:49 PM
05/08/22 04:49 PM
Joined: Jun 2005
Posts: 17,782
In Missouri near St. Louis
Draclvr Offline
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Draclvr  Offline
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Joined: Jun 2005
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OK, that helps eliminate one thing. Just responded to your PM!


109 tomatoes in the ground. When are the BLT's?!
Re: Outlook Error [Re: Draclvr] #1272919
05/09/22 02:26 PM
05/09/22 02:26 PM
Joined: Nov 2000
Posts: 32,206
United Kingdom
Mad Offline OP
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Mad  Offline OP
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Joined: Nov 2000
Posts: 32,206
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Hi again, Draclvr smile

My Son in Law was available to do a very quick "remote access" investigation about an hour ago and has managed to partially fix the problem BUT don't ask me what he did .... He goes so fast I can't keep up lol And he didn't have the time to explain any of it to me.

[He's hoping to completely fix it when he has more time.]

So I'm happy with that for the time being.

However. Thank you very much indeed for the time you have spent on this for me. It is very much appreciated !! praise

Cheers.

Mad thumbsup


Time : The Most Precious Commodity
Re: Outlook Error [Re: Mad] #1272920
05/09/22 03:07 PM
05/09/22 03:07 PM
Joined: Jun 2005
Posts: 17,782
In Missouri near St. Louis
Draclvr Offline
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Draclvr  Offline
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Posts: 17,782
In Missouri near St. Louis
Wonderful! That Son-in-law is worth his weight in gold!


109 tomatoes in the ground. When are the BLT's?!
Re: Outlook Error [Re: Draclvr] #1272922
05/09/22 03:27 PM
05/09/22 03:27 PM
Joined: Nov 2000
Posts: 32,206
United Kingdom
Mad Offline OP
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Mad  Offline OP
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Isn't he just ???? bravo


Time : The Most Precious Commodity
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