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Re: Important Changes Coming to Big Fish [Re: Marian] #1278479
08/02/22 10:33 AM
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Yes, oldbroad - I just noticed that. If this isn't because of the platform change, it's quite the coincidence!

Re: Important Changes Coming to Big Fish [Re: Marian] #1278493
08/02/22 01:58 PM
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The new platform is now up and running.

You can now see how many games you have purchased in your Purchase History. This could be good or bad news, depending - yikes! lol

Re: Important Changes Coming to Big Fish [Re: Marian] #1278494
08/02/22 02:36 PM
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Ooh, off to check it out!

Re: Important Changes Coming to Big Fish [Re: Marian] #1278495
08/02/22 02:44 PM
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Hi, Marian!

I received points for my Game Club Credits, but I also had 1 unused Punch Card Coupon and I can't seem to find the points for that. Did you have any outstanding Punch Card Coupons that you haven't redeemed yet and, if so, were they included in your total points because I thought they were supposed to be converted into points as well?

Thanks.

Susan

Re: Important Changes Coming to Big Fish [Re: Marian] #1278496
08/02/22 02:45 PM
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Where Marian? I'm not seeing that info.

Re: Important Changes Coming to Big Fish [Re: Marian] #1278499
08/02/22 03:19 PM
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ok, just had a quick look, first of all the monthly payment for me has changed from $6.99 Canadian to $8.99, not too happy about that. Also I can't find the list of all the HO games from A to Z that were on the HO page when you scrolled down. I think I will use up the points I have & cancel my acct. I'm enjoying playing my old bf games anyway. I wasn't happy when they cancelled the walkthroughs last year.


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Re: Important Changes Coming to Big Fish [Re: Marian] #1278501
08/02/22 03:29 PM
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Yeah, I'm not seeing that list either judith and even with what they are showing you should be able to sort by name but that function does not seem to be working.

I'm assuming that they have a lot of kinks to work out and it will take some time.

Re: Important Changes Coming to Big Fish [Re: oldbroad] #1278502
08/02/22 03:42 PM
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Originally Posted by oldbroad
I'm assuming that they have a lot of kinks to work out and it will take some time.


That is my approach too, ob. I had a couple of application error messages when I was trying to page far ahead/far back in my Purchase History. Big Fish is actually referring to this as Phase One of the updating of the system, so I not going to render a decision about my liking it or not until the dust has settled.

Big Fish had a total of nine websites in nine different countries prior to today - now, all the foreign countries/languages have been absorbed into this one. I did read that the prices for the Game Club membership for overseas users were going to fluctuate based on the current exchange rate.

Re: Important Changes Coming to Big Fish [Re: judith] #1278503
08/02/22 03:48 PM
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Hi, Judith!

If you log onto your account and change the currency from U.S. Dollars to Canadian dollars, it will show 899 points for every Game Club Credit you had before the conversion. I thought the same thing as you because my points were in U.S. dollars but my payment was in Canadian dollars. Once I made the change, my points increased from 699 to 899 for each Game Club Credit. When your monthly payment goes through, you should receive 899 points.

Susan

Re: Important Changes Coming to Big Fish [Re: Marian] #1278504
08/02/22 03:50 PM
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Thanks, Susan! Good to know.

One thing I noticed while practicing with the checkout (didn't run it all the way through/buy anything) is that there's a box for points and also a box for codes. I am wondering how this is going to work - will we be able to use both in the same order? Maybe this has already been explained on their site and I just don't remember.

Re: Important Changes Coming to Big Fish [Re: Marian] #1278506
08/02/22 04:17 PM
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Hi, Marian!

Now why didn't I think to do a practice run lol ! I only have 1 Punch Card Coupon and it expires on August 18, so I'll find a SE and try the code to see if it works before then. I was under the impression that it would be converted to points but, if there's a box for codes, I guess they changed their mind.

I'm wondering if the code box is for BOGOs and sales and the points box is for full price purchases.

You're welcome for the info about U.S. dollars vs. Canadian dollars. My initial reaction was the same as Judith's but, when I changed the currency from U.S. to Canadian, the points remained the same but the dollar value increased.

Susan

Re: Important Changes Coming to Big Fish [Re: Marian] #1278507
08/02/22 04:23 PM
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Susan, practice run! That is a good way to describe it! laugh

Re: Important Changes Coming to Big Fish [Re: Marian] #1278511
08/02/22 05:10 PM
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Regarding coupon codes, I see this:

"Coupon codes will no longer be needed to receive discounts during sales. The discounted price will be automatically reflected in the shopping cart during the checkout process."

From here: https://bigfishgames.zendesk.com/hc/en-us/articles/7301760292635

Marian, where does it show the number of games you have purchased? I don't see that. And the page info at the bottom is all wonky to me.

Re: Important Changes Coming to Big Fish [Re: Marian] #1278512
08/02/22 05:29 PM
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If you go to your Order History and look down at the bottom of the page, you will see the total number there - it's to the left of the page numbers.

Re: Important Changes Coming to Big Fish [Re: Marian] #1278514
08/02/22 06:17 PM
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Well, mine does not show that. On my new account it shows (on the last page of 3) "Items 21 to 25 of 25 total" This is not an accurate number. There should be 140 games in the new account. The old account shows (on the first page) 1 to 10 of 98 total which of course is way, way off. It should be in the 800's somewhere. And that's what I meant when I said the page info at the bottom is all wonky. On the right of the page for how many to show per page, that is also not correct at all. Kinks to be worked out I hope!

To be clear, it does list more games than those numbers indicate. I think the new account is correct but I'm not counting the old one.

Last edited by oldbroad; 08/02/22 06:24 PM.
Re: Important Changes Coming to Big Fish [Re: Marian] #1278518
08/02/22 07:54 PM
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My number total is correct as far as I can tell. I am sorry that yours is not, ob. I do hope that these are kinks that will get straightened out.

I tried two different web browsers (Chrome and Firefox) to see if they showed the same thing for me, and they do.

Re: Important Changes Coming to Big Fish [Re: Marian] #1278520
08/02/22 08:18 PM
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Okay, thanks Marian. I'll keep an eye on it and if it stays wrong for a couple weeks, I'll contact them.

I would be interested to hear from others if theirs look right or not.

Re: Important Changes Coming to Big Fish [Re: Marian] #1278522
08/02/22 09:10 PM
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Yes, I would wait a while on that one, for sure. And I sure don't envy anyone who has an urgent need to contact Customer Support in the next two to four weeks - you just know there will be a deluge of requests.

Re: Important Changes Coming to Big Fish [Re: Marian] #1278523
08/02/22 10:52 PM
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I have a question about the recent BF reorganization of how our purchased games are listed. The list of games we purchased used to be a fairly straightforward alphabetical list. If you decided to replay a game, it was a quick and easy process to scroll down through the alphabet, find the title you sought and download the game.

The recent change, organizing games by Date of Purchase, has made it pretty difficult to find a game by its title unless you happened to keep track of the exact date on which you bought it. I wanted to download Nearwood for a replay today, but can no longer find it on my list of purchased games. frown

Re: Important Changes Coming to Big Fish [Re: Marian] #1278525
08/02/22 11:53 PM
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Reenie, you should be able to get that alphabetized list of your purchases in your Game Manager. I always use my game manager for downloading games.

Re: Important Changes Coming to Big Fish [Re: Marian] #1278536
08/03/22 04:01 AM
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I'm in the UK and have been charged £5.39 per month for my membership for ages. My subscription profile now reads £5.70 per month. My game club says I'm due to pay £6.84 this month.

I knew they would screw this up.

Re: Important Changes Coming to Big Fish [Re: Marian] #1278561
08/03/22 07:37 AM
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Meryl, it is my understanding that overseas customers are going to be charged from now on by the current exchange rate, which as you know fluctuates daily. When the cost is more than what you have been charged in the past, you will get a correspondingly higher number of points.

Re: Important Changes Coming to Big Fish [Re: meryl] #1278562
08/03/22 07:38 AM
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Hi, meryl!

Your membership payment will be shown in your local currency but the points are converted to U.S. dollars. Sign into your account, click on "Big Fish Points" and change the currency at the top of the page from USD to your local currency. The points will remain the same but the dollar value in brackets will adjust to match whichever currency you selected. I believe you have to make this change whenever you want to purchase a game because it's not saved.

Susan

Re: Important Changes Coming to Big Fish [Re: Marian] #1278563
08/03/22 07:41 AM
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Hi, everyone!

Any punch card coupons that had not been redeemed prior to the upgrade yesterday were supposed to be converted to points along with the Game Club Credits, but the one I have was not. Did this happen to anyone else?

Thanks.

Susan

Re: Important Changes Coming to Big Fish [Re: Marian] #1278570
08/03/22 09:21 AM
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Thank you Marian and Susie07. I'm just going to wait to see how it all unfolds I think.

I just hope these major changes work out well for Game Club members and for everyone else who buys the games. I was quite happy with, and understood, the old system but I understand there were a few things that can be better achieved by a points system.

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