Ok, the game is finally running I think.

Yesterday I did what Dabhand told me to do but it still would not run.

So today I tried again thinking that the little folks who live in my computer might be in a happier mood. It still wouldn't run and though I could partially shut down AVG, I couldn't get the main file to shut down even after 20 minutes of trying.

So I thought, just for grins and giggles, I'd try to start it from the game.exe file. Except, when I navigated to the bin file, there was no game.exe file.

Now I know it was there upon original install, so only guess is that AVG did something to it.

Anyway, I copied the game.exe file from the bin file on the DVD to the bin file on my hard drive and now it is working.

I don't know if that will work for others, but it seems to be working for me.

I had AVG paid internet security on my Dell. I just deleted it off my system and installed Avast4 home, and Comodo Plus firewall. It is one of the best decisions I have made. I am kicking myself for taking so long. At least Avast works with the customers to solve the problems and has great tech support. Also they fix false negatives very quickly. I just also saw they have 60 million registered users.

Now the bad news even with AVG removed I still cannot get it to work on my Vista 32. I have done everything written here on advice. Nothing is working. It only works on my WinXP laptop. It installed with no problems and the WinXP laptop has Avast also on it.

Sometimes the E drive everlite DVD isn't being recognized which doesn't make sense because never have I had a problem like this with any other game. Other times it is recognized but I get as far as the game menu and click on install and up pops a screen saying fatal error and it closes down. I DON'T have chance to do anything. Feeling very frustrated as many other who have purchased this game.

Any other suggestions please let me know.

Sherryah

It's sounding like you have a marginal disc. Your laptop's DVD drive is able to read it, but your desktop computer's drive is having difficulties. If you want to play the game using the larger video monitor on your desktop, it may be easiest just to hook the laptop's monitor output to that monitor instead of attempting to get it working on the desktop.

By the way, when you say the E drive Everlight DVD isn't being recognized, do you mean you aren't seeing an E: drive in My Computer anymore? or that the the drive just doesn't access the Everlight disc when you click on the E: drive?

I had to delete AVG so Everlight would install and play. Left it uninsulated and installed Avast instead, Everlight played fine.
NEXT--Started to download casebook from BF and Avast said there was a Trojan in the file. Never had all this trouble before. What the heck is going on with all these antivirus programs. Guess I will have to delete Avast to.
Richard

I'm having this same issue. The E drive is there in my computer but the drive doesn't recognize it. I've done a file search and windows finds nothing. I tried other programs to try to recognize a disc is inserted to no avail. I'm trying to install on XP. When I insert the disc I can tell the drive is trying to read it but quits after a few trys.

the drive just doesn't access the Everlight disc when you click on the E: drive sometimes it does but now it isn't on the desktop.

I know the problem, I do not have the game exe. I explored the ocntents on the DVD yes I can do that by right clicking on E drive even though everlight isn't showing up. Wierd huh? Jowood files are there and even the bin but there is not one large file in the directory. The game exe is missing!

How is any of this possible?

Where is it hidden on my computer?
How can I find the hidden file? Or was it ever read on the DVD?
If someone would be kind enough to zip and send me the game exe wouldn't that work? I have all the other files for it, even the folder everlight and jowood. I remember one time I was trying to install a popup came up and said ghosh I hope I am remembering this right...Xuadill file is missing, or something like that. The strange thing is I found the file in another place in jowood but it was suppose to be in the bin and it wasn't there.

Becky sent this game to me because I won it from gameboomers. I am so frustrated and trying not to give up on it.

Richard, I am downloading Casebook now and it won't be done until tomorrow. The server to Europe from big fish is very slow. I REALLY wish BFG guy would get another server for Europe. I don't have this long download time from anywhere but bigfish.

Even if Avast tells me there is a trojan I trust BFG and will tell them Ignore it.

Sherryah
EDIT .................................
This is important and I added it in the message above but forgot to put edit so writing it again. Please someone help me get this game running with my Vista.

I remember one time I was trying to install a popup came up and said ghosh I hope I am remembering this right...Xuadill file is missing, or something like that. The strange thing is I found the file in another place in jowood but it was suppose to be in the bin and it wasn't there.

There is an everlight.exe in the
\Install\Program Files\JoWood\Everlight\
folder on the game disc.
Perhaps this turns into a game.exe file once the game is installed.
Or the game.exe file may be included in one of those .bin files on the game disc in compressed form -- and decompressed before copying to the game folder on the hard drive.

If someone sent you the game.exe from their install, it should work. But people have reported that their antivirus locked the file or deleted it from their hard drive. Do you have the game.exe file on your hard drive?

as I said I am clicking on the DVD E drive and it doesn't show that Everlight is inside the DVD. Yet when I explore it the file folders are there but now they are all are empty!

It has a install file, empty, everlight file, empty. When I could view the files and it does appear in the DVD E drive as Everlight I saw files in the bin, and auto play was there, when i clicked on the auto play I came up with the menu but again hitting install did nothing but give me a fatal error. At that time I noticed there were only 49 kb as the largest file. There was no game exe or large file.

Could AVG have done something to hide the file in what they thought was protection in a hidden file on my computer? Preventing it from reading the DVD? I deleted AVG but if tha file was in there wouldn't it still be in my computer?

Jenny, I freely admit I am not techno smart in computer stuff. I am just a gamer that is frustrated why her game isn't working like so many others. Thank you for any suggestions you have. The first game I ever won and I can't play it on my main computer. I hope I can continue to play it on the WinXp laptop at least even though it doesn't even cover half of my monitor on the laptop.

Sherryah PS whoever figures this out will really have the gratitude of all the thousands of gamers that are having problems getting everlight to install. I do believe it is that dreaded copy protection on their DVD that is causing all these problems.

Sherryah
Avast didn't give me any problems installing Everlight just casebook.
Richard

After a more thorough search, I found a game.exe file on the game disc. It is in the
\Install\Program Files\JoWood\Everlight\bin
folder and is 5.3 MB in size (5,509,120 bytes)

There should be several large files in the
\Install\Program Files\JoWood\Everlight
folder, with names like englishd.000, englishd.001... and
resources.d000, resources.d016...
Some of the folders appear to be empty. They may have hidden files or they may just be empty folders included on the drive to help maintain a file structure during the install. I've seen empty folders on other game discs and they installed fine so I wouldn't be too concerned at seeing some empty folders. You should see the files in the
\Install\Program Files\JoWood\Everlight
folder though.

I had to go back into the DVD into the bin file and recopy the game.exe file into the bin folder on my computer. AVG had deleted it or something. But once I did that, the game ran fine.

Your right Looney after AVG thought game.exe.was a trojan he took the exe. for a little ride in his car and thats the last time anybody ever saw of him. He wasen't on the hard drive anymore.
Richard

Richard and L4L I can't find the game exe. How is it possible that they can still block that file even when I don't have AVG installed anymore? Jenny, When I am able to see everlight appear with the icon on it in the E drive, I will look again. Right now it isn't showing Everlite in the drive. This is so bizzare.
Everything is empty for me right now.

L4l nothing is in my bin right now. I am downloading a huge file casebook on bigfish right now so I can't shut off the computer right? I know it has pause but if we shut down we lose all we do right?

I'm not sure, Sherryah, but I think I'd leave it downloading just in case. You don't want to lose your progress.

If your antivirus deleted the game.exe file from your hard drive, you won't find it there. You also need to be able to see the disc in the drive in order to be able to install from it. I don't think AVG caused your disc reading problems though. I think you have two problems -- one was AVG and the other is that your drive can't read the DVD.

You can try removing the disc and putting it back in to see if it does a better job reading on a different try. Wait until it spins up before trying to read it.

Ok Jenny, for your advice. I won't stop bigfish downloading because it won't be until tonight it will be done and it is only 10:00 am now!

BFG Guy really needs some european servers. I said I would never put myself through this again but because the game is so cheap with my gamers club, how could I refuse? I guess I am a glutton for punishment. Besides in the end it is always worth it. Unless like Richard Avast says that casebook is a trojan. I am determined I will not fear this though and download it anyway.

Virus protectors sure have a way of instilling fear in us mere mortals.

Big Fish was slow for me last night too. I couldn't even get the Big Fish webpages to load fully. Some of the pictures just wouldn't download.

Jenny always good not to complain alone. I am only at 32 percent downloaded and started yesterday 3:00 pm. Yikes this is worst than last time. Hubby says I should just buy the game and not put us through this. He says us, because he has to listen to me complain.

I can't restart the computer and check everlight until BFG download is done. Even ejecting it isn't working. Only a shut down may show Everlight in the E Drive.

I am not giving up though because like I said this is the first game I ever won and I am determined to play it on the better computer. Just call me stubborn.

I have Vista Home premium with AVG,and Everlight would not install. I looked for the exec file in the bin file, by opening the files on Drive E , but it wasn't there.
So uninstalled AVG and Everlight, then re-installed Everlight and it is running fine now. Of course now I have no virus program so am installing Avast until I finish the game, and then back to AVG which gave me no problems 'till Everlight.

That's just what I did orchid girl and it ran good. Once I get done with the game will install AVG again.
Richard

I hate that you can't turn AVG off. I'm sure you used to be able to.

Never had this trouble before I still like AVG. Weird If AVG can't tell the difference between a real trojan or a fake one how good is it.
Richard

Richard, this happens from time to time. A while ago, there was a game that Avast identified as a trojan but AVG didn't. I'm sure it has also happened with the other virus programs too.

It's just another honest folks pay for what dishonest folks do

L4L
I switched over to Avast after deleting AVG and downloaded casebook from BF and Avast found a trogan I'm sure the game from BF was safe,so I deleted Avast and installed casebook and no trouble downloading. Can't figure it out.
Richard

below is an example from so blond which my son just fixed in 5 mins the smart arse......

but the symptoms and resolution should be the same for any game with these issues according to him.

If you have installed the game just follow the below instructions to run the game without uninstalling the antivirus.

AVG may have moved the .exe to the virus vault.

Simple go to the AVG virus vault and then put it back if the antivirus has already moved it there not sure how to navigate there as he never showed me that bit sorry.

You may start getting some prompts about the exe when you place it back but please click on ignore and follow the below instructions.

open avg control panel
click on tools
advanced settings
!!!in the list that appears look for Resident Shield and click on the plus sign (+) to expand!!!
now click on "Exceptions"
now click on "add path"
you will then have to navigate to the So Blond folder shown below

C:\Program Files\ANACONDA\So Blonde\

click ok and then apply this will then allow the game to work :o)

He also told me not to direct the Exceptions path to any other folder that you are unsure of especially the C: dirve as the antivirus will stop checking the drive/folder for viruses.

I am running XP, and have disabled everything, installed DirectX from the CD, copied to a new folder on my HD, restarted the computer and uninstalled antivirus software. Everlight will install but not run. No email reply from the makers of the game.