I am trying to play this game (actually my wife is - I'm just her tech support <smile>) but an error message appears each time I try to start the game. I have downloaded and installed the patch Ver 1.102 from their website but I still have problems. The error message that pops up is “nD3D9Server: Could not create d3d device! DirectX Error is: D3DERR_INVALIDCALL”. When I click the OK button I get a second error message “Runtime error!” and that ti.exe has requested runtime terminate in an “unusual way”.

This info is part of the Windows info that Microsoft gathers:

Problem signature:
Problem Event Name: APPCRASH
Application Name: ti.exe
Application Version: 0.0.0.0
Application Timestamp: 486b98d5
Fault Module Name: ti.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 486b98d5
Exception Code: 40000015
Exception Offset: 00315fc4
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: f353
Additional Information 2: b1cd4cea79947d0a8824d6427efb2a77
Additional Information 3: 73b0
Additional Information 4: b3e37a38e3b2f3513f07aa97780a4712

This is my system info:

OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6001 Service Pack 1 Build 6001
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DAVID
System Manufacturer MSI
System Model MS-7250
System Type X86-based PC
Processor AMD Athlon(tm) 64 X2 Dual Core Processor 5200+, 2600 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date MS-7250 V1.11, 4/7/2008
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.0.6001.18000"
User Name DAVID\David
Time Zone W. Europe Standard Time
Installed Physical Memory (RAM) 3.00 GB
Total Physical Memory 3.00 GB
Available Physical Memory 1.95 GB
Total Virtual Memory 6.21 GB
Available Virtual Memory 5.28 GB
Page File Space 3.29 GB
Page File C:\pagefile.sys

My Video Card info:

Name NVIDIA GeForce 7300 LE
PNP Device ID PCI\VEN_10DE&DEV_01D1&SUBSYS_03451462&REV_A1\4&3BEFD3F&0&0078
Adapter Type GeForce 7300 LE, NVIDIA compatible
Adapter Description NVIDIA GeForce 7300 LE
Adapter RAM 256.00 MB (268,435,456 bytes)
Installed Drivers nvd3dum.dll,nvwgf2um.dll
Driver Version 7.15.11.7516
INF File oem31.inf (nv_G7x section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1024 x 768 x 60 hertz
Bits/Pixel 32
Memory Address 0xFD000000-0xFDFFFFFF
Memory Address 0xC0000000-0xFEBFFFFF
Memory Address 0xFC000000-0xFEBFFFFF
IRQ Channel IRQ 18
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\nvlddmkm.sys (7.15.11.7516, 7.11 MB (7,460,320 bytes), 12/28/2008 6:05 PM)

And sound card info:

Name Realtek High Definition Audio
Manufacturer Realtek
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0883&SUBSYS_14627250&REV_1000\4&32F5739A&0&0001
Driver c:\windows\system32\drivers\rtkvhda.sys (6.0.1.5713, 2.07 MB (2,175,256 bytes), 12/27/2008 7:00 PM)

This is the publisher's website and this is the game 's specific webpage . Also this game was developed by Radon Labs From what I have been able to find on the internet this seems to be related to the Nebula Device engine used in this game.

By the way I am using the most current version of DirectX (ver 10) for my operating system and I have updated the video and sound card drivers to no avail.

Can anyone shed a bit-o-light onto this error or provide work-around so that my wife can enjoy this game? Any help will be very appreciated. Let me know if there is anything else I can provide to help you help me.

Thank you!

Dave Batchelor

It sounds like the game was designed to run under DX9 (I could find no references for supported operating systems on any of the sites.)

If the game prompted you to install DirectX when you ran setup, allow it to do so. If not, you may need to locate a DX9 redist and install it (most games ship with one on the game disc).

I found the system requirements for the game:

Betriebssystem: XP SP2 oder Vista
Prozessor: Pentium 4 mit 2GHz oder vergleichbarer Prozessor
Arbeitsspeicher: 512MB RAM
Grafikspeicher: 3D ATI 9600 oder vergleichbare Grafikkarten
Festplattenspeicher: 3,5 GB
DirectX®: 9.0c

Hallo InlandAZ and Marian!

I actually did try to let it install the DX 9.0c that came with the game but that didn't do any good either. (I sometimes forget to list all the "stuff" I try before posting) I also tried loading the game with my AV, firewall, SpyBot turned off and running the game under the same conditions...no luck that way either. hmmm...what else...let me think...

Oh yeah, along with updated drivers I updated Vista/IE/other installed Microsoft products with all the available updates. I did a dxdiag and no errors were returned. I tried turning various 3D functions on/off via the video card control panel...still no joy in Mudville (my appologies to Ernest Thayer).

Thank you all for looking and throwing in your ideas! I am open to trying anything. This is NOT a problem but a learning opportunity <LOL>.

Thanks again,

Dave

Oh yeah, lest I forget...which I did until just this moment...

The game does seem to load fine...no errors and the installation finishes normally. I even went in and scrubbed the registry for any keys that might have been left lurking after uninstalling it (and the obligatory reboot) before reloading the game...still dorked up.

Ever hopefull!

Dave

Try reinstalling the game in Windows 98 compatibility mode (uninstall and rerun setup). I ran across a blurb on one of the MSDN forums that seemed to indicate that DirectX can get confused on a Vista machine if it's not installed that way.

It's worth a shot -

You might also try installing the game into your user's Documents folder instead of into the default location in C:\Program Files.

Hello from Germany this evening...

Well with the help of the publisher's tech support a "fix" has been found. It seems that their uninstall program doesn't uninstall everything and I missed a file when I was doing my "after uninstall" cleanup of the hard disk and registry.

Apparently the "profile" file that was put into the "My Documents" folder would keep crashing the game even after I had updated all the DirectX, video/sound drivers, etc. Once I uninstalled the game, manually deleted this file (profile.xml), and reloaded the game (to include patch) it works as advertised.

So to recap, until this file was deleted manually, it would make NO difference what updating, changing, cussing/swearing or anything else I did, the game would not have ever worked. I hope they fix their uninstall program (or at least add an option to leave/delete the user profile) in their next patch.

Thanks for all your suggestions! By the way Jenny100, had I gotten around to installing into the documents directory as you suggested last evening (i went to bed) I bet it would have solved the problem. In fact, just for giggles, I think I will try that now. Also, InlandAZ, I did try your compatibility mode suggestion last night but it didn't work...but as I wrote earlier in this novel, there was absolutely nothing that would have made this game work until that rogue (in my eyes) file was deleted.

Thank you again everyone! Happy New Year!!

Dave

Quick note: Installing into the Documents folder was a no-go as far as a fix goes. The game installs fine but the profile.xml file goes into its very own folder separate from the game and the uninstaller fails to delete it as before.

Just thought enquiring minds would like to know...

Dave

Glad to hear you got it resolved - thanks for the update

I had the same error codes as Dave in the original post. I did not have the file he lists later (i.e. profile.xml). I discovered a different fix, and opine at length here:

http://www.gameboomers.com/forum/ubbthreads.php/topics/584385/%20treasure%20island.html#Post584385

Just read your interesting notes, Dave re treasure Island and for which i have much the same problem----could you please tell me where to get the patch - i can't find it -- thanks ---Petjo

Just read all of your info Dave and very interesing---i will try those things that i have not already tried but am puzzled by the reference to proficexml----i cannot find it anywhere in my files and wonder , if i could find it , it might solve my problem -- any idea where else it may be??--petjo

Computers are particular about spelling.
It's profile.xml not proficexml.

Also you may have to adjust Windows Search so it searches the whole hard drive and not just the default locations. Alternatively you can search by entering the following lines at the command prompt:
CD \
DIR profile.xml /S

But try Baldbob's solution. He didn't find a profile.xml on his computer and came up with another solution on the ***thread that he linked to*** above.

Thanks Jenny ---sorry about the spelling mistake --i did mean profile!-----will now try cd\dir profile.xml/s--petjo

Don't forget the spaces. There's one before the \ and one between .xml and /s
Also don't forget to use the Enter key after typing CD \
Those are two separate lines you have to enter.

Hi Jenny -- thanks to your excellent instruction i at last managed to find my profile --- it was in programdata\hmh interactive.Without your command prompt advice , i would never have found it--thanks again and also to Dave for his advice ---petjo

I want to thank Jenny and Dave for all the advice re Treasure Island ---At last "Success" because of it -- the highlight was . i think .the deletion of the 'profile'--thanks once again -- petjo.

I'm glad we were able to help.
Hope it gives you no further problems.