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Heart's Medicine: Doctor's Oath Collector's Edition #1227973
09/14/20 11:05 AM
09/14/20 11:05 AM
Joined: Jun 2010
Posts: 6,095
marietta,georgia
family Offline OP
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family  Offline OP
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marietta,georgia
is giving me a Access Violation i did what their help said, but i still get it, i already email big fish. cool wave blackkitty catrub lab puppy kitty cat penguin dragon burger wavegirl angel USA

Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1227974
09/14/20 11:15 AM
09/14/20 11:15 AM
Joined: Jun 2005
Posts: 15,909
In Missouri near St. Louis
Draclvr Offline
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Posts: 15,909
In Missouri near St. Louis
Did you close the game and try starting it again? I get that error now and then and if I close the game and restart it's gone.


Still at home, snuggled in my computer corner with my little heater and secretly loving not having to go anywhere!
Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1227996
09/14/20 03:20 PM
09/14/20 03:20 PM
Joined: Jun 2010
Posts: 6,095
marietta,georgia
family Offline OP
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marietta,georgia
i could not get into it.

Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1228000
09/14/20 03:50 PM
09/14/20 03:50 PM
Joined: Jun 2005
Posts: 15,909
In Missouri near St. Louis
Draclvr Offline
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Graduate Boomer

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In Missouri near St. Louis
So, does that mean you closed the game and tried to launch it again?


Still at home, snuggled in my computer corner with my little heater and secretly loving not having to go anywhere!
Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1228008
09/14/20 04:37 PM
09/14/20 04:37 PM
Joined: Jun 2010
Posts: 6,095
marietta,georgia
family Offline OP
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family  Offline OP
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marietta,georgia
yes it keeps doing it.

Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1228020
09/14/20 06:57 PM
09/14/20 06:57 PM
Joined: Jun 2005
Posts: 15,909
In Missouri near St. Louis
Draclvr Offline
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Graduate Boomer

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Posts: 15,909
In Missouri near St. Louis
Did you look in your Task Manager processes to be sure it's still not active? If it's not there, they you'll just have to wait for Big Fish.


Still at home, snuggled in my computer corner with my little heater and secretly loving not having to go anywhere!
Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1228026
09/14/20 07:24 PM
09/14/20 07:24 PM
Joined: Jun 2010
Posts: 6,095
marietta,georgia
family Offline OP
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family  Offline OP
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marietta,georgia
not there.

Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1228030
09/14/20 07:43 PM
09/14/20 07:43 PM
Joined: Jun 2005
Posts: 15,909
In Missouri near St. Louis
Draclvr Offline
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Graduate Boomer

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Posts: 15,909
In Missouri near St. Louis
OK. Then you'll just have to wait for Big Fish.


Still at home, snuggled in my computer corner with my little heater and secretly loving not having to go anywhere!
Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1228032
09/14/20 08:00 PM
09/14/20 08:00 PM
Joined: Jun 2010
Posts: 6,095
marietta,georgia
family Offline OP
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marietta,georgia
i am.

Last edited by family; 09/18/20 06:04 AM.
Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1228311
09/18/20 06:05 AM
09/18/20 06:05 AM
Joined: Jun 2010
Posts: 6,095
marietta,georgia
family Offline OP
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marietta,georgia
i gave up, they never got back to me, and i am walking away.

Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1228318
09/18/20 07:16 AM
09/18/20 07:16 AM
Joined: Jun 2005
Posts: 15,909
In Missouri near St. Louis
Draclvr Offline
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Graduate Boomer

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In Missouri near St. Louis
Good idea... not worth the aggravation.


Still at home, snuggled in my computer corner with my little heater and secretly loving not having to go anywhere!
Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1228319
09/18/20 07:50 AM
09/18/20 07:50 AM
Joined: Jun 2010
Posts: 6,095
marietta,georgia
family Offline OP
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marietta,georgia
i even email them and told them so, happy now, big fish customer support will not answer me.

Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1228320
09/18/20 07:58 AM
09/18/20 07:58 AM
Joined: Jul 2000
Posts: 41,046
near Yosemite in California
Marian Offline
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Marian  Offline
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Sonic Boomer

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Posts: 41,046
near Yosemite in California
Big Fish is going through a big reorganization right now (250 employees were let go, among other changes) and I suspect that is why people are only getting automated responses from Customer Support. Hopefully they will be back to normal pretty soon.

Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1228326
09/18/20 08:42 AM
09/18/20 08:42 AM
Joined: Jun 2005
Posts: 15,909
In Missouri near St. Louis
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Graduate Boomer

Joined: Jun 2005
Posts: 15,909
In Missouri near St. Louis
And I notice it's only been 3 days since you first emailed them. Kind of unfair to Big Fish to expect an immediate response. I didn't know about the reorganization there. Since you seem to have this problem an awful lot, I suspect the problem is not with Big Fish anyway.


Still at home, snuggled in my computer corner with my little heater and secretly loving not having to go anywhere!
Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1228327
09/18/20 08:47 AM
09/18/20 08:47 AM
Joined: Jun 2010
Posts: 6,095
marietta,georgia
family Offline OP
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family  Offline OP
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marietta,georgia
you guys are right, i guess i am being unfair, the other games work, except julie sweet.

Last edited by family; 09/18/20 08:51 AM.
Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1228584
09/21/20 07:03 AM
09/21/20 07:03 AM
Joined: Jun 2010
Posts: 6,095
marietta,georgia
family Offline OP
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family  Offline OP
BAAG Specialist

Joined: Jun 2010
Posts: 6,095
marietta,georgia
big fish customer support never got back to me, gave up and move on. been a week
Quote
.Used to think that then they changed. Have used them for at least10 years and spent hundreds of dollars. Their tech support is horrible and so is their customer service. Totally useless and unable to play any games. Don't waste your time or money on this site. Totally don't care if you fix your problem. No customer loyalty! Shameful!
this on facebook on august 11. people are angry.

Last edited by family; 09/21/20 08:34 AM.
Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1228612
09/21/20 12:14 PM
09/21/20 12:14 PM
Joined: Jul 2000
Posts: 41,046
near Yosemite in California
Marian Offline
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Marian  Offline
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Sonic Boomer

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Posts: 41,046
near Yosemite in California
As I have said in the past, I have never had any trouble with Customer Support at all.

Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1228626
09/21/20 02:24 PM
09/21/20 02:24 PM
Joined: Jun 2010
Posts: 6,095
marietta,georgia
family Offline OP
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family  Offline OP
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Joined: Jun 2010
Posts: 6,095
marietta,georgia
nor have i, when this is over, they will answer email, i do not when, i think they are wonderful..

Last edited by family; 09/21/20 02:24 PM.
Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1228988
09/25/20 04:25 PM
09/25/20 04:25 PM
Joined: Jun 2010
Posts: 6,095
marietta,georgia
family Offline OP
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family  Offline OP
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Joined: Jun 2010
Posts: 6,095
marietta,georgia
been 11 days gave up and move on, no reply. big fish customer support is not answering their help email right now, i am not waiting, i have no problem with them, but marion they closed their customer support doors, since the layoffs.

Last edited by family; 09/25/20 05:23 PM.
Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1229076
09/27/20 09:48 AM
09/27/20 09:48 AM
Joined: Jun 2010
Posts: 6,095
marietta,georgia
family Offline OP
BAAG Specialist
family  Offline OP
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Joined: Jun 2010
Posts: 6,095
marietta,georgia
i know it is closed, on facebook, it is still on Grim Tales: Heritage is almost here! Find the pendant and uncover a special limited time offer!
Visit our website to start your search, i download the game.

Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1229117
09/27/20 06:40 PM
09/27/20 06:40 PM
Joined: Jun 2010
Posts: 6,095
marietta,georgia
family Offline OP
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family  Offline OP
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Joined: Jun 2010
Posts: 6,095
marietta,georgia
Big Fish Games lays off staff, shuts Vancouver office, and closes cloud business

Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1229118
09/27/20 07:03 PM
09/27/20 07:03 PM
Joined: Jul 2000
Posts: 41,046
near Yosemite in California
Marian Offline
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Marian  Offline
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Sonic Boomer

Joined: Jul 2000
Posts: 41,046
near Yosemite in California
Originally Posted by family
Big Fish Games lays off staff, shuts Vancouver office, and closes cloud business


That happened in 2013.

Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1229119
09/27/20 07:29 PM
09/27/20 07:29 PM
Joined: Jun 2010
Posts: 6,095
marietta,georgia
family Offline OP
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family  Offline OP
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Joined: Jun 2010
Posts: 6,095
marietta,georgia
why are they not answering their help.

Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1229120
09/27/20 07:32 PM
09/27/20 07:32 PM
Joined: Jul 2000
Posts: 41,046
near Yosemite in California
Marian Offline
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Marian  Offline
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Sonic Boomer

Joined: Jul 2000
Posts: 41,046
near Yosemite in California
Originally Posted by family
why are they not answering their help.


They are still undergoing this latest transition. I don't know exactly when Customer Support will be fully staffed again.

Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1229121
09/27/20 07:45 PM
09/27/20 07:45 PM
Joined: Apr 2006
Posts: 9,666
Chicago
oldbroad Offline
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oldbroad  Offline
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Posts: 9,666
Chicago
Apparently they did lay off around 250 employees earlier this month Marian, though that cloud business and Vancouver stuff was in 2013.

https://www.geekwire.com/2020/seattle-based-big-fish-games-lays-off-250-people-read-memo-sent-staff/

Last edited by oldbroad; 09/27/20 07:46 PM.
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