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Frogwares launcher for Sinking City. #1227894
09/13/20 06:13 PM
09/13/20 06:13 PM
Joined: Jul 2002
Posts: 13,476
winter springs fl.
connie Offline OP
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connie  Offline OP
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Joined: Jul 2002
Posts: 13,476
winter springs fl.
I finely managed to get the game installed, but I didn't check for it to put it in the start menu. Now I can't start the game as it says I need to start it from the launcher. When I click on the launcher all it wants to do is install it again, which it says it can't do as it is already installed. The only uninstall I can find is for the launcher. It took me forever to get the launcher to let me install the first time as it kept crashing. The link I used for the launcher was from Winfrey, as what they sent me brought up an error on the page. Both times the link was sent to me it went to an error saying there was nothing there. Ana, suggested I ask here to see if someone might have an idea on what I can do. I know it installed ok as it started the game right after the install. I then closed it as I had to go out. Now I can't open it. Thanks for any ideas you may have. Thanks Connie


Connie
Re: Frogwares' launcher for Sinking City. [Re: connie] #1227901
09/13/20 07:03 PM
09/13/20 07:03 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
What company made the "launcher?"
Was it FrogWares?
I have this game from Big Fish, not from Frogwares, and I never had any problem like what you're describing.

I found this about Frogwares' launcher with an Internet search.
http://mail.frogwares.com/support/kb_article.php?ref=3385-TSGK-5806

Originally Posted by connie
Now I can't start the game as it says I need to start it from the launcher. When I click on the launcher all it wants to do is install it again, which it says it can't do as it is already installed. The only uninstall I can find is for the launcher.

What are you doing to have it say you "need to start it from the launcher?"
Is this a desktop shortcut you're using?

Originally Posted by connie
When I click on the launcher all it wants to do is install it again, which it says it can't do as it is already installed.

Does the launcher not have an "uninstall" button for the game?

If you need an uninstaller, and the uninstaller in Control Panel\Programs isn't working, try Revo Uninstaller https://www.revouninstaller.com/products/revo-uninstaller-free/

Re: Frogwares' launcher for Sinking City. [Re: connie] #1227905
09/13/20 07:29 PM
09/13/20 07:29 PM
Joined: Jul 2000
Posts: 41,806
near Yosemite in California
Marian Offline
Global Moderator
Marian  Offline
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Sonic Boomer

Joined: Jul 2000
Posts: 41,806
near Yosemite in California
I think the company that made the launcher is Xstolla. Not positive, but Ana mentions Xstolla in the thread I have linked to below.

The thread about this is over in Adventure Game Discussions here.

Connie was one of the winners of the Frogwares giveaway, and everybody was having issues initially getting the game downloaded and running. I believe Connie is now the only winner left who has not been able to get the game running.

Oh, and Sinking Island is the game that Big Fish sells. This is Sinking City.

Re: Frogwares' launcher for Sinking City. [Re: connie] #1227914
09/13/20 08:45 PM
09/13/20 08:45 PM
Joined: Apr 2006
Posts: 7,045
The Country
Winfrey Offline
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Winfrey  Offline
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Joined: Apr 2006
Posts: 7,045
The Country
I am not home so I can’t give a step by step . I only started it once so I don’t know what will happen when I get home and try again. When I started it the first time I tried using the .exe file and it told me I had to use the launcher which it had placed a shortcut on my desktop. I clicked on it and I believed it started the launcher and after a moment the game started. I will post here if I can’t start it when I get home. 9/22. There is a link to their customer support. Can you see that Connie? Since this is a new launcher they might be able to help.


Would that I could be the peacemaker in your soul that I might turn the discord and the rivalry of your elements into oneness and melody
Gibran
Re: Frogwares' launcher for Sinking City. [Re: Jenny100] #1227921
09/13/20 11:08 PM
09/13/20 11:08 PM
Joined: Jul 2005
Posts: 680
Virginia Beach, VA
Uncle Reg Offline
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Uncle Reg  Offline
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Virginia Beach, VA

Originally Posted by Jenny100
I have this game from Big Fish, not from Frogwares, and I never had any problem like what you're describing.

Is that Sinking City that you have from Big Fish, or is it maybe Sinking Island. I don't see Sinking City on Big Fish.

Re: Frogwares' launcher for Sinking City. [Re: Uncle Reg] #1227924
09/13/20 11:19 PM
09/13/20 11:19 PM
Joined: Jul 2000
Posts: 41,806
near Yosemite in California
Marian Offline
Global Moderator
Marian  Offline
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Sonic Boomer

Joined: Jul 2000
Posts: 41,806
near Yosemite in California
Originally Posted by Uncle Reg

Originally Posted by Jenny100
I have this game from Big Fish, not from Frogwares, and I never had any problem like what you're describing.

Is that Sinking City that you have from Big Fish, or is it maybe Sinking Island. I don't see Sinking City on Big Fish.




See the last sentence of my post above - I am sure that Jenny was referring to Sinking Island on Big Fish and not Sinking City.

Re: Frogwares' launcher for Sinking City. [Re: connie] #1227947
09/14/20 08:02 AM
09/14/20 08:02 AM
Joined: Jul 2002
Posts: 13,476
winter springs fl.
connie Offline OP
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connie  Offline OP
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winter springs fl.
I sent a ticket to customer support.


Connie
Re: Frogwares' launcher for Sinking City. [Re: connie] #1227994
09/14/20 04:03 PM
09/14/20 04:03 PM
Joined: Jul 2002
Posts: 13,476
winter springs fl.
connie Offline OP
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connie  Offline OP
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Joined: Jul 2002
Posts: 13,476
winter springs fl.
They told me to uninstall the launcher, but I have never had a working link to the launcher. I used one Winfrey posted but it has been removed so there is nothing I can do at this point.


Connie
Re: Frogwares' launcher for Sinking City. [Re: connie] #1227995
09/14/20 04:07 PM
09/14/20 04:07 PM
Joined: Jul 2000
Posts: 41,806
near Yosemite in California
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 41,806
near Yosemite in California
Originally Posted by connie
They told me to uninstall the launcher, but I have never had a working link to the launcher. I used one Winfrey posted but it has been removed so there is nothing I can do at this point.


Did you write back and tell them that?

Re: Frogwares' launcher for Sinking City. [Re: connie] #1228001
09/14/20 04:51 PM
09/14/20 04:51 PM
Joined: Jun 2005
Posts: 16,302
In Missouri near St. Louis
Draclvr Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Draclvr  Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Graduate Boomer

Joined: Jun 2005
Posts: 16,302
In Missouri near St. Louis
Frogwares will do everything they can to help you... but you will have to let them know what happened.


114 tomatoes planted!
Re: Frogwares' launcher for Sinking City. [Re: connie] #1228002
09/14/20 04:51 PM
09/14/20 04:51 PM
Joined: Jul 2002
Posts: 13,476
winter springs fl.
connie Offline OP
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connie  Offline OP
Adept Boomer

Joined: Jul 2002
Posts: 13,476
winter springs fl.
Yes, now it's a waiting game.


Connie
Re: Frogwares' launcher for Sinking City. [Re: Marian] #1228043
09/14/20 11:53 PM
09/14/20 11:53 PM
Joined: Jul 2005
Posts: 680
Virginia Beach, VA
Uncle Reg Offline
Settled Boomer
Uncle Reg  Offline
Settled Boomer

Joined: Jul 2005
Posts: 680
Virginia Beach, VA

Originally Posted by Marian
See the last sentence of my post above - I am sure that Jenny was referring to Sinking Island on Big Fish and not Sinking City.

Sorry, Marian. I missed your reference to Sinking Island. Apologies to you and Jenny.

Re: Frogwares' launcher for Sinking City. [Re: connie] #1228056
09/15/20 07:51 AM
09/15/20 07:51 AM
Joined: Jul 2002
Posts: 13,476
winter springs fl.
connie Offline OP
Adept Boomer
connie  Offline OP
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Joined: Jul 2002
Posts: 13,476
winter springs fl.
Many Thanks to Winfrey I have it up and running.


Connie
Re: Frogwares launcher for Sinking City. [Re: connie] #1228060
09/15/20 08:52 AM
09/15/20 08:52 AM
Joined: Jul 2000
Posts: 41,806
near Yosemite in California
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 41,806
near Yosemite in California
No worries, Uncle Reg. Appreciate your trying to help. wave

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