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Re: Important Changes Coming to Big Fish [Re: Marian] #1279686
08/18/22 10:52 AM
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Yes, I noticed that the sale was taken down a little while ago. This may be subject to change, but it seems like at least so far they are removing sales in the morning hours rather than at midnight PST as they were before.

There should be a 65% off sale again (if not sooner) during the Labor Day weekend here, which begins on Saturday, September 3rd, through Monday, September 5th. But no doubt there will be some other sales before then.

I am trying to play my games more slowly, too. I appreciate HOPAs a lot more now that there are fewer of them. smile

Re: Important Changes Coming to Big Fish [Re: Marian] #1279689
08/18/22 12:20 PM
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Hi, Marian!

I can't believe that Labor Day weekend is just over two weeks away. Where did the Summer go? Instead of running from midnight to midnight PST, the sales now seem to be running from 9:00 a.m. to 9:00 a.m. PST. because the 65% off banner didn't pop up until around noon our time yesterday.

Enjoy your games wave2 !

Susan

Re: Important Changes Coming to Big Fish [Re: Marian] #1279690
08/18/22 01:05 PM
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I can't believe it either, Susan - we will probably be looking at Halloween games in another seven weeks or so. smile

And that sounds about right for the sales times. yes

I hope you enjoy your games too. happydance

Re: Important Changes Coming to Big Fish [Re: Marian] #1279695
08/18/22 02:16 PM
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Hi, Marian!

Halloween? Don't you dare mention the "C" word lol ! I'm just about to begin "Bridge to Another World: Cursed Cloud", which is one of the games I bought yesterday. The other one is "Moontrain". I plan to make them last until the next sale when I can pick up a couple more and, if I can't, there are hundreds of other games that I can replay grin .

Susan

Re: Important Changes Coming to Big Fish [Re: Marian] #1279697
08/18/22 02:29 PM
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Good to know what you purchased, Susan. wave

I got the new game which is Royal Legends: Raised in Exile CE and a golden oldie which somehow passed me by the first time around - Surface: Lost Tales CE.

I also have the Moontrain CE but haven't played that one yet. Laurette posted about it here and thought it was great.

Re: Important Changes Coming to Big Fish [Re: Marian] #1279698
08/18/22 03:08 PM
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Hi, Marian!

I don't know how many games are in the "Surface" series, but I have 10 of them, including the one you just bought. I'm downloading that one right now because I don't remember a thing about it, so it will be another new game for me lol . I'm also looking forward to playing "Moontrain". I really enjoyed the demo and have been waiting for a good sale so I could pick it up.

Susan

Re: Important Changes Coming to Big Fish [Re: Marian] #1279699
08/18/22 03:42 PM
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Susan, this was the only Surface game I did not have, and it was a fairly recent discovery that I did not. I was fairly horrified that it had slipped past me. Such things aren't supposed to be allowed to happen. wink

Enjoy your replay also! smile

By the way - sorry to have hijacked this thread. For continued discussion of games we are playing, Susan and I should post in the What Casual Games Are You Playing Right Now? thread. I think we are done for the time being, though.

Anyway, back to the topic at hand - namely, Important Changes Coming to Big Fish. wave

Re: Important Changes Coming to Big Fish [Re: Marian] #1279713
08/18/22 04:42 PM
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I've got 12 Surface games Susan.

shame Marian for letting a game get past you!


Re: Important Changes Coming to Big Fish [Re: Marian] #1279763
08/19/22 09:53 AM
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Hi Susie07 🙋
Hopeing to buy more with this sale as 65% percent of is very good 👍 have fun playing....

Hi Marian🙋
Your very welcome, glad to hear you've gotten yourself some games there enjoy 😃

Take care Boomers
Have fun and Happy Gaming 🤗


Last edited by Taintedfury; 08/19/22 09:53 AM.
Re: Important Changes Coming to Big Fish [Re: Marian] #1279770
08/19/22 10:36 AM
08/19/22 10:36 AM
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I noticed that they took down the old forums, I still go to them quite often if I'm stuck in one of my older games that I'm playing, or if I want to buy an older game I go there to read what others had to say about the game. I don't know why they took them down because they were still quite useful.


A balanced diet is a cookie in each hand.
Re: Important Changes Coming to Big Fish [Re: Marian] #1279772
08/19/22 10:46 AM
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I agree, judith. I think it will be possible to still access them through the WayBack Machine (an internet archive), and in fact I was just checking that out. It's a little more trouble but still might be worth it. I too wish they had not removed access to the forums.

I also noticed just now that the games I have bought since the platform change now say purchased on the game download page rather than showing a buy button. I was very happy to see this, but I am afraid this only works for games purchased after the platform change. I brought up an older game that was years before the platform change and it still shows the buy button on the game download page. I guess I can call this better than nothing, at least.

Re: Important Changes Coming to Big Fish [Re: Marian] #1279774
08/19/22 11:06 AM
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You're making me nervous Marian. Where is it that you see the buy button? I don't know what you mean by a download page.

Re: Important Changes Coming to Big Fish [Re: Marian] #1279778
08/19/22 11:15 AM
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By the game download page, I mean the page where you read the description of the game and where you can download the demo and read the player "reviews." Sorry, I should have been more specific.

"Reviews" is in quotation marks because I just got finished flagging about six more as inappropriate. Hardly any review anymore has anything to do with the game or its content, which is grossly unfair to the developers.

Re: Important Changes Coming to Big Fish [Re: Marian] #1279779
08/19/22 11:22 AM
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Not your fault that I am confused. I still am though. Are you saying that you will now be able to see that you already own a game so you won't make a duplicate purchase?

Re: Important Changes Coming to Big Fish [Re: Marian] #1279780
08/19/22 11:25 AM
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Yes, instead of the Play now/download free trial button on the left and buy now button on the right, for games that I have purchased since the platform change I now see Play now/download free trial on the left and the word "purchased" on the button on the right. So yes, it will alert you to the fact that you have already purchased the game. I just wish this change could be implemented for games purchased before the platform change as well.

Re: Important Changes Coming to Big Fish [Re: Marian] #1279781
08/19/22 11:32 AM
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Well that is a welcome change though not real helpful if they cannot implement it for the pre-platform change purchases. Hopefully that is in the works.

Thanks for the info!

Re: Important Changes Coming to Big Fish [Re: Taintedfury] #1279805
08/19/22 03:47 PM
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Hi, Taintedfury!

Unfortunately, the sale ended yesterday around 12:00 noon ET. Marian mentioned that there will probably be a Labor Day weekend (September 3 - 5) sale, or possibly one before that, so I'm waiting to buy any more games. I managed to pick up 2 before the sale ended, so I'm going to take my time and make them last lol .

Hi, Marian!

I flagged a few reviews myself that had nothing to do with the games and everything to do with complaints about the new system. I guess it's too much trouble for those "reviewers" to contact Big Fish directly if they're having trouble and, as you mentioned, it's not fair to the developers who may just think it's not worth the negativity and take their games somewhere else ... and then we're all losers. Some people just look at the number of stars and don't even bother to read the reviews so they could be taking a pass on a very good game they might enjoy. I didn't have any problems downloading and validating the games I purchased, so it's not happening to everyone. I don't understand why Big Fish doesn't remove those reviews that have nothing to do with the games.

Susan

Re: Important Changes Coming to Big Fish [Re: Marian] #1279806
08/19/22 03:55 PM
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Susan, I don't understand why Big Fish doesn't remove the reviews that have nothing to do with the games, either. There does not appear to be any sort of screening process at all. I am going to keep bugging them about this by flagging them as inappropriate unless and until they tell me to stop doing it. I understand that people feel the need to vent and that they have lost the forums on Big Fish in which to do so, but they still have Customer Support and they don't stop to think how they could be hurting the developers. Thanks for helping with this.

Re: Important Changes Coming to Big Fish [Re: Marian] #1279816
08/19/22 07:52 PM
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Hi, Marian!

I understand the need to vent as well, but the place to do so is not the area that should be reserved for game reviews. Do they not realize that Big Fish is at fault and not the developers? If I had any problems with the games I purchased the other day, I would have contacted Big Fish's Customer Service and waited for a response.

Speaking of purchasing games, I was just on Big Fish's website, and there is now a BOGO sale. It wasn't there earlier today and doesn't indicate that it's a weekend sale, so I'm going to strike while the iron is hot before it disappears lol !

Susan

Re: Important Changes Coming to Big Fish [Re: Marian] #1279817
08/19/22 08:01 PM
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Susan, too funny! I might have to buy something this evening just in case I wake up tomorrow morning and it's gone. lol woozy

So let's add to the list of important changes at Big Fish the fact that sales seem to pop up at times of the day that we would not expect. Not sure if this is a permanent change or not. sherlock

Re: Important Changes Coming to Big Fish [Re: Marian] #1279832
08/20/22 04:58 AM
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Hi, Marian!

I just checked Big Fish's website, and the BOGO sale is still there so, if it's not a weekend sale, it will probably vanish around noon ET lol ! I don't know why they changed the beginning and ending times of the sales, but it certainly keeps us on our toes and has us checking their website several times a day, so maybe there's a method to their madness wave2 !

Susan

Re: Important Changes Coming to Big Fish [Re: Marian] #1279837
08/20/22 07:24 AM
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That's a very good point, Susan! They have given me a reason to check the site more than once a day, for sure. yes

Re: Important Changes Coming to Big Fish [Re: Marian] #1279908
08/21/22 01:01 AM
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This is an update to the purchase of MCF Crossfade on 10 August. I left the story after the game purchase ,using points, adding tax then deleting it , arriving at a balance of zero dollars cash to pay. Thought that was the end of story.

Received credit card bill yesterday to find BFG had applied a charge on 11 august. No notification of this from BFG and assume this is the result of the actual exchange rate. So I guess this is how it works. Would have been nice for BFG to explain all this but the procedure isn't a problem now I understand how it will work.

EXCEPT my card has been debited with US$2 . Small beer you might say , but there are TWO identical transactions on my card on that day from BFG for US$ 1 each . So it looks as though there is a duplication. I only made the one purchase.

I'm flagging this as an alert that overseas customers may not know the effect of the exchange rate until their credit card bill is received. More importantly there may be a black hole in the BFG money collection system that allows duplications.



P.S. I haven't the energy to take this up with BFG for $1. My ticket raised on 4 August concerning discrepancies in the amounts showing on my account information hasn't been answered. I think they are swamped by holes in their systems. I'm so glad I got out of there.

Re: Important Changes Coming to Big Fish [Re: Marian] #1279912
08/21/22 03:21 AM
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Hi Everyone/Boomers wavegirl

Susie07 hamster
Just letting you know that i viewed the Toranto Zoo Giant Panda Cubs video's.....they're absolutely gorgeous & intelligent.....what a great Mum they've got & the staff there are great...Happy to see they're growing nicely...
PS It's amazing how they resemble puppies when newborn... thanks

Thanks again they were a pleasure to watch woot

Re: Important Changes Coming to Big Fish [Re: meryl] #1279931
08/21/22 09:19 AM
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Hi, meryl!

That is certainly a new one because, if you used points to purchase your game, there would be no balance owing no matter where you live. Unless I'm missing something, the only time you should have been charged extra for the U.S. exchange rate is if you used your credit card and paid in U.S. dollars instead of your local currency, and then your credit card company would have done the conversion and applied the exchange rate. However, if you only used points to reduce the cost of the game and put the balance on your credit, unless you changed the currency to your local currency, you would have paid in U.S. dollars and the U.S. exchange rate would have been added to the the balance.

I purchased 2 games last week during the 65% off sale and used points to pay for both. After reading your post, I checked my credit card account online and there was a charge in Canadian dollars for my membership renewal on August 11, but no further charges from Big Fish. I purchased the games one at a time and, when I purchased the first one, forgot to change the currency from U.S. dollars to Canadian. It went through with no problems. When I purchased the second game, I changed the currency to Canadian dollars and, again, it went through with no problems. Did you receive emails from Big Fish confirming the games you purchased and including an invoice because they will show exactly what the charges were for each game and what currency was used?

Susan

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