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Trouble with GOG #1291521
01/27/23 07:18 AM
01/27/23 07:18 AM
Joined: Sep 2003
Posts: 892
Hampshire, UK
petert Offline OP
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Having a bit of trouble with GOG, in that some of my installed games will not run.
One of these is Timelapse.

When I click on the icon for the game, it seems to try to start, but then comes up with the message "Fatal Error at line 4288(Code 32)".

In similar fashion, when I try to run Titanic - Adventure out of Tme - it seems to try to start, and the initial music starts, but then it goes back to desktop and the Play icon is greyed out.

I have tried uninstallng and reinstalling but to no avail,

Can anyone help?

petert

Re: Trouble with GOG [Re: petert] #1291531
01/27/23 10:33 AM
01/27/23 10:33 AM
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Draclvr Offline
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Were these games downloaded using GOG Galaxy? What did you uninstall and reinstall... the game itself or Galaxy?

I would suggest contacting GOG support as there could be a lot of unknowns here. You might try running their trouble shooter first. This is the link specifically for Timelapse and there is an option for "Launching Issues."

https://support.gog.com/hc/en-us/articles/213529909-Timelapse?product=gog

If none of that works, I'd suggest contacting GOG support.

https://support.gog.com/hc/en-us?product=gog



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Follow up to my previous GOG problem #1291535
01/27/23 10:42 AM
01/27/23 10:42 AM
Joined: Sep 2003
Posts: 892
Hampshire, UK
petert Offline OP
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I think I have found out what I was doing wrong.

I had been trying to start the game in the usual way, but when I right clicked on the game icon, I found that there was a 'run as administrator' option, and that seemed to work.

Being wise after the event, I found from clicking the help button on GOG told me that I should have been using that option all the time.

Don't really understand why that should be required when the game worked perfectly well before, but there you go. Find out something new all the time.

petert

Re: Follow up to my previous GOG problem [Re: petert] #1291536
01/27/23 10:54 AM
01/27/23 10:54 AM
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Draclvr Offline
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It does seem strange that it just now started to need that option! At least you got it sorted and can play the games.


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Re: Follow up to my previous GOG problem [Re: petert] #1291544
01/27/23 11:41 AM
01/27/23 11:41 AM
Joined: Apr 2006
Posts: 7,437
The Country
Winfrey Offline
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That's interesting, I just downloaded a game from there and I don't have run as admin? I downloaded using Galaxy, but then went into the folder and made a shortcut so I could play the game without starting Galaxy.


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Gibran
Re: Follow up to my previous GOG problem [Re: petert] #1291556
01/27/23 12:51 PM
01/27/23 12:51 PM
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Draclvr Offline
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None of mine require "run as administrator" either, Winfrey. Who knows - these are older games, so maybe it has something to do with that.


Gardens put to bed for the winter. Time to take a break!
Re: Follow up to my previous GOG problem [Re: petert] #1291795
01/31/23 07:50 AM
01/31/23 07:50 AM
Joined: Sep 2003
Posts: 892
Hampshire, UK
petert Offline OP
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Finally got round to deciding to download Syberia 4, the World before, but have found that the C-drive has not got enough space. The game needs about 21 Gb

and my computer has only got about 7Gb free at the moment. How easy is it to expand the storage space on my Republic of Gamers machine?

Not only that problem, but when I downloaded the game, I upgraded Gog to Galaxy 2, and promptly lost the other games that were in the original Gog system.

Not my best decision.

petert

Re: Follow up to my previous GOG problem [Re: petert] #1291797
01/31/23 09:57 AM
01/31/23 09:57 AM
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Draclvr Offline
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Do you have a very small drive? Newer computers usually come with at least 500 GB. If you don't have enough, you would need to uninstall some other programs to free up space.

You shouldn't lose ANY games. They are all available in your acccount at GOG. You may have to download them, but you won't lose anything. If you already have them installed, they are still there on your computer. Were they originally downloaded using Galaxy?


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Re: Follow up to my previous GOG problem [Re: petert] #1291801
01/31/23 11:24 AM
01/31/23 11:24 AM
Joined: Sep 2003
Posts: 892
Hampshire, UK
petert Offline OP
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They were all in Galaxy.

I ran dxdiag and found that Windows C has 7GBfree in 118GB, and Data D has 659GB free of 931 GB.

Does that mean that there is ample space to put the program into the D drive - certainly seems so to me. No wonder that the program would not fit into C.

Perhaps I agreed that destination when GOG downloaded the program though I would have thought that GOG would have told me.

petert

Re: Follow up to my previous GOG problem [Re: petert] #1291808
01/31/23 12:10 PM
01/31/23 12:10 PM
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Draclvr Offline
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In a word yes, but what I would suggest is that you click on Windows Explorer in your taskbar... the manilla folder icon. All your drives should be listed and you can see what's available.

What you have is a drive that is partitioned. You should NEVER be using that C drive for downloads or installing programs. It is meant for your operating system and a few specific programs. D is your data drive and all downloads and programs should be directed to that drive. And no, in these downloads you have to specify where you want them to go - GOG won't tell you.


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Re: Follow up to my previous GOG problem [Re: petert] #1291811
01/31/23 12:27 PM
01/31/23 12:27 PM
Joined: Sep 2003
Posts: 892
Hampshire, UK
petert Offline OP
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That worked! I said that the D drive should be used.

The game is downloaded.

I will go and look at Explorer and see if I can find the games that have disappeared

from GOG.

Thanks, Draclvr.

petert

Re: Follow up to my previous GOG problem [Re: petert] #1291812
01/31/23 12:47 PM
01/31/23 12:47 PM
Joined: Apr 2006
Posts: 15,563
Chicago
oldbroad Offline
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On the left hand side of the Galaxy, click on "installed games" if you haven't tried that.

Re: Follow up to my previous GOG problem [Re: petert] #1291813
01/31/23 01:03 PM
01/31/23 01:03 PM
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Draclvr Offline
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Thank you, oldbroad. Definitely open up Galaxy and check on the left side for your games.

Too be honest, if you have a lot of them installed on the C drive, I would suggest uninstalling them and then redownloading and installing on your D drive.


Gardens put to bed for the winter. Time to take a break!
Re: Follow up to my previous GOG problem [Re: Draclvr] #1291941
02/02/23 05:44 PM
02/02/23 05:44 PM
Joined: Nov 2000
Posts: 33,240
United Kingdom
Mad Offline
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I have been getting pestered to "update" my Galaxy for some time - so this week I did
And the result was that I then had to re-download the games that had already been installed.
Time consuming.
But all my progress through them was still there once they were re-downloaded. And fortunately there were only four of them whistle


Time : The Most Precious Commodity
Re: Follow up to my previous GOG problem [Re: petert] #1291942
02/02/23 05:45 PM
02/02/23 05:45 PM
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I keep getting pestered for an update, but it always fails. Just have bothered to contact them yet.


Gardens put to bed for the winter. Time to take a break!
Re: Follow up to my previous GOG problem [Re: petert] #1291945
02/02/23 06:01 PM
02/02/23 06:01 PM
Joined: Apr 2006
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Chicago
oldbroad Offline
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Mine keeps failing also and saying that I can re-download the Galaxy which I thought I did yesterday but today it has the same update/fail message so...???

I will definitely NOT be downloading it again if I am going to have to re-download all of the games I already have installed.

Re: Follow up to my previous GOG problem [Re: petert] #1291946
02/02/23 06:15 PM
02/02/23 06:15 PM
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Draclvr Offline
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Same as what's happening to me too, oldbroad. I'm not doing another update either. It takes overnight for some of my bigger games to download with my slow internet out in the country. And I'm in the middle of Witcher 3!


Gardens put to bed for the winter. Time to take a break!
Re: Follow up to my previous GOG problem [Re: petert] #1291947
02/02/23 06:29 PM
02/02/23 06:29 PM
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Posts: 46,111
near Yosemite
Marian Offline
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The same thing that you describe, Mad, happened to me as well. Fortunately I only had a few games installed.

Re: Follow up to my previous GOG problem [Re: Marian] #1291948
02/02/23 06:57 PM
02/02/23 06:57 PM
Joined: Nov 2000
Posts: 33,240
United Kingdom
Mad Offline
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As I said, I only have 4 games installed via Galaxy right now AND I do have a good internet speed. So it wasn't too lengthy a procedure.

But It would be better if a person was told beforehand that even though the games affected would need to be re-downloaded, the progress already made in them would not be lost during the process duh

EDIT :

My worry if deciding not to DO the update would be that eventually the games might cease to function ??

Last edited by Mad; 02/02/23 06:58 PM.

Time : The Most Precious Commodity
Re: Trouble with GOG [Re: petert] #1291949
02/02/23 07:06 PM
02/02/23 07:06 PM
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Chicago
oldbroad Offline
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So far, the game I'm playing is still working fine.

Re: Trouble with GOG [Re: petert] #1291950
02/02/23 07:38 PM
02/02/23 07:38 PM
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Rockland, Ontario, Canada
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That is why I Do Not use Galaxy or Any other Download software except Big Fish because there is NO other way, I use the Good Old fashioned download method and I never ever had any Problems with GOG downloads. Just my *4 cents worth.

*Use to be 2 cents worth, but with inflation and all....

Re: Trouble with GOG [Re: petert] #1291952
02/02/23 08:08 PM
02/02/23 08:08 PM
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Chicago
oldbroad Offline
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I have trouble with all downloads so I really need the client! yes

Re: Trouble with GOG [Re: petert] #1291955
02/02/23 10:28 PM
02/02/23 10:28 PM
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Draclvr Offline
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I'm with oldbroad - I love the GOG Client for downloads. It's been glitch free for years. This is a bit strange for them.


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Re: Trouble with GOG [Re: petert] #1291956
02/02/23 11:12 PM
02/02/23 11:12 PM
Joined: Mar 2004
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Rockland, Ontario, Canada
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Guess I Must be lucky with Downloads, in the decades of downloading games or other files, with the exceptions of a few times, never had problems downloading, well I must keep on rubbing my lucky charms.

Re: Trouble with GOG [Re: petert] #1291977
02/03/23 09:12 AM
02/03/23 09:12 AM
Joined: Sep 2003
Posts: 892
Hampshire, UK
petert Offline OP
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I now think that all of my problems were caused by upgrading GOG to version 2.

Prior to that time, GOG Galaxy had been behaving perfectly, so when they informed that I could (should?) update to Galaxy version 2, telling me that all my games would be transferred over, I did so.

When I went into the games folder, several had disappeared, in particular Schizm, Titanic and Timelapse.
My first attempt was to try and get Titanic to work, but that was a dismal faiure. I thought I had done something wrong so I bought Titanic from Steam and finished that off correctly.

I then tried to find Schizm and Timelapse somewhere on my computer, but as I am not very computer savvy any more - old age!! - I couldn't find either. I still wanted to replay Schizm and Timelapse, so I bought both again from GOG.

When I fired up Schizm, all my saved games popped up, so they had been there all the time, and it was perhaps only my incompetence at not being able to find them that was the problem.

Timelapse was not so obliging. I still get the message about the fatal error that prevents me from running the game. So I have asked GOG to refund the cost and, to their credit, they swiftly agreed.

I will carry on regardless, but as I say, it appears that the upgrade version seems to be the culprit.

petert

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