Hi, everyone!

Is anyone else having problems with the "new and improved" Big Fish Game Manager? When I try to access a game by clicking on the desktop icon, I get the message "Windows is searching for bfgprocesexe. After a brief pause, a "Problem with shortcut" screen pops up with an option to fix it. When I click on "Fix It", the game launches, but I have to do that each time I want to play a game from my desktop. OTOH, if I hit "Play" in the Game Manager, it launches.

I am using a desktop and running Windows 10.

Susan

Hi Susan,

Several people on the Big Fish Facebook group page (not everyone, but some) are reporting that the new GM hosed their shortcuts, with the accompanying message that you describe. They are just running their games through the GM instead.

Please report this to Customer Support if you are able to do so. The more reports they get, the sooner it should be fixed.

Also, for those who are wondering, "What new Big Fish Game Manager?" The new GM has been offered as a download to Game Club members first. Not sure how long it will be before it is available to all players. My advice is to wait as long as possible before giving it a try - by then these little glitches should be fixed. What I don't know is whether this GM is going to be required, or whether anyone who wants to can stick with what was up until now the most current version 4.0.1.5. This new iteration of the GM is version 5.0.

Thanks for explaining that, Marian. I just the other day finally updated to 4.0.1.5 so I'm not in a hurry for a new version, especially one that doesn't work right! I hope they are not trying to make us have to use the Game Manager!

Susie07, are you able to make a separate game shortcut bypassing the manager? Marian, I'm not sure how to explain how to do it. I think you know what I mean? You know, opening the file location and sending a shortcut to your desktop?

You explained it just fine, ob.

And no, I don't think this is done out of any sinister intention to keep us confined to the Game Manager, but we will see how long it takes them to fix it.

Uhh - I have not yet had that problem. Fingers crossed!

When I updated to 4.0.1.5 I had a problem with it opening up game videos when I shut down a game even though I had the "skip the game manager when I exit games" checked off.

Marian, I couldn't think at first how to do it and then I edited my post when it came to me.

Marian, that's a great description because all of my desktop shortcuts were hosed as well. I probably should have waited to download and install version 5.0.0 , but I've never had any problems with the other upgrades. I'll see if I can find a link to report the issue because, as you said, the more people they hear from, hopefully, the faster they'll move to fix the problem. I picked up Vacation Adventures: Cruise Director 6 CE last week and, since the upgrade, have been playing it from the Game Manager, which is now more like a recreation of their website ! I had no idea that we Game Club members were the only lucky ones with access to the new GM.

oldbroad, when I download and install a new game, a shortcut on my desktop is automatically created, and that's where I launch the game from whenever I play it. Since the Game Mamager upgrade, all of the existing shortcuts no longer function, so I'm going to download and install one of the demos to see what happens. If I was you, I'd hang onto your existing Game Manager for as long as possible .

Susan

Many people are using the new GM without having the shortcuts issue. It's a mystery to me why this is happening to some people but not everyone.

Also, I would imagine that by the time the new GM is available to everyone that glitches will have been fixed. Not sure why they thought that Club members should be beta testers, but there you are.

Susan, that is also what I do but sometimes if there is a problem, I right click that shortcut and click on "open file location" where I can find an "exe" file that I right click on and hit "send to" "desktop - create shortcut". That new shortcut will just bypass the manager - no need to go through the manager. Of course, if hitting "fix it" on your existing desktop shortcut actually fixes it then I guess it's not worth creating new shortcuts anyway. It was just a thought.

Marian, it gets better. I just downloaded a random game to see if it created a shortcut on my desktop, and the install failed. I got the message "Install Error (4507) Unknown Error.". I tried another one and got a different install error code but, after about 4 or 5 tries, the second game finally downloaded and installed, plus it created a shortcut on my desktop. When I clicked on the shortcut, instead of loading the game which has always been the case, the Game Manager loaded with a list of games I might enjoy (not anymore ) and all the other promos we're inundated with on their website. After hitting "Play", the game finally loaded. BFG forgot to include "Guinea pig" as one of the Game Club perks .

oldbroad, I right-clicked on one of the old shortcuts and "Open to location" instructs me to browse for the file and I have no clue where it is. Apparently, any games downloaded and installed after upgrading to 5.0.0 must be played through the Game Manager now because that's where the shortcut takes me. It's possible the new Game Manager wasn't designed for desktop computers, which is what I have.

Susan

And really, it's not funny at all, but it's good you are keeping your sense of humor. I only play Big Fish games on desktop computers, so heaven help us if if it was primarily designed for tablets/mobile. You are the first person I have seen reporting the installation error but it's very early days and it seems likely that there will be more reports of this nature.

A plus for us non-members for sure!

Good luck Susan. Maybe you can go back to the old manager somehow until they get this straightened out?

Marian, it's definitely not funny, but if I don't find the humor in this mess, I'll cry ! I'm pretty sure the old shortcuts were disabled by the new version because they don't go through the Game Manager, and that seems to be their goal now because it's now a mini-website. The fact that it's inconvenient doesn't seem to matter. I also hope they are not abandoning those of us who still play BF games on a desktop.

oldbroad, hang onto onto your current Game Manager until you don't have any chance. Maybe by then, all the bugs will be ironed out, if in fact they are bugs and not intentional changes.

Susan

No, it's not the least bit funny. I am just trying to stay calm and hope that they will fix all of this as soon as possible.