Hi, everyone!

My C: drive crashed on Thursday, so I had to buy a new computer. Thankfully, my user files were on D: drive, so I didn't lose them. I was going to buy a new computer anyway because I was still running Windows 10, but that disaster sped up the process. I decided to download "Haunted Hotel: Room 18" CE (which I picked up as "The Catch" and was an upgrade to the SE that I already owned) but, for some reason, the SE was being downloaded as well. I have no idea what happened, but the status of the CE was blank and the SE still showed as "Waiting to Install". I located "Program/App Uninstall" in Windows and the CE showed up, so I uninstalled it. When I returned to the Game Manager, the SE was at the top of the page greyed out and still showing "Waiting to Uninstall". I uninstalled and reinstalled the Game Manager, but nothing changed.

Does anyone know if "Haunted Hotel: Room 18" is compatible with Windows 11 and, if so, how do I get rid of "Waiting To Install"?

Thanks so much.

Susan

Hi Susan, sorry I did not get back to you on this more quickly.

Yes, the game is compatible with Windows 11. Do you happen to know what version of the Game Manager you are running? That information is in the Game Manager. The reason I am asking is because people are having issues with the newest version of the GM, which is version 5. This might be the reason why you are having this problem, so I thought I would ask this question first. CS is working on fixing these issues but to my knowledge the fixed version has not been made available as yet.

Hi, Marian!

There is no need to apologize.

My Game Manager is Version 5.0.3, which probably explains everything ! I'm glad to know that the problem is not the result of a compatibility issue with Windows 11. Is the old version of the Game Manager still available, because I downloaded the new one from an email I received from good old Felix in July? If not, I guess I'll have to wait until the bugs are ironed out since the "Waiting to Install" game is still at the top of the page. Until that happens, I'm hesitant to try and download any other games.

Susan

Hi Susan,

I will copy and paste information from another thread:

If you have version 5 and want to temporarily revert back to version 4:

How to revert back

The status now is that as long as you download games from your Purchase History, version 5 will not automatically download; however, if you download anything directly from the website, version 5 will automatically install.

Those instructions were posted by Big Fish not too long ago. Having said that, I haven't tried anything of this nature myself, so no guarantees. It is also a good idea to use the Big Fish Removal Tool after uninstalling, before you proceed to a new installation. I honestly don't know whether this would fix your issues with Room 18. People have reported so many different odd problems, unfortunately. Instructions for the Removal Tool can be found on this page.

Hi, Marian!

Thank you so much for the detailed instructions. I originally downloaded and installed "Haunted Hotel: Room 18" CE using windows 10 and Game Manager v5., and there were no problems. An update was just installed on the Game Manager, and the version is now 5.0.4, but the"Waiting To Install" game is still at the top of the "My Game Library" page.

I did uninstall and reinstall the Game Manager once, but it didn't solve the problem, so I hope reverting back to v4 does the trick. If you're running v4, hang onto it for as long as you can .

Susan

I hope your issue gets resolved, Susan.

I do intend to hang on to version 4 for as long as I can, or until all issues are definitively resolved.

And best wishes with your new computer.

Hi, Marian!

UPDATE: I downloaded the new "True Fear" free trial. After it installed, "Haunted Hotel: Room 18" was no longer at the top of the page. When I located it, the options now read "Activate" or "Uninstall". I think I'm going to leave well enough alone. I still have no clue what went wrong, but downloading the free trial seems to have fixed it <cue the "Twilight Zone" music>.

I'm still getting used to Windows 11 but, so far, so good. Thanks for the good luck! The way things are going, I'll probably need it!

Susan

Thank you for the update! Hopefully things will go more smoothly now.