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Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1231342
10/20/20 03:12 PM
10/20/20 03:12 PM
Joined: Jun 2005
Posts: 15,763
In Missouri near St. Louis
Draclvr Offline
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In Missouri near St. Louis
Good point, Jenny. I'm not sure but I think these are fairly new games and she kept mentioning downloading.

I keep trying to have family say whether she downloaded the Mac version of the Heart's Medicine game, but she won't answer. First she said she has the MAC version and now she's talking about a completely different game which is NOT available as a MAC version on the Big Fish website. Heart's Medicine is available in both the MAC page of Big Fish and in the PC page of Big Fish.

I think I give up for lack of answers and changing the game being discussed.


Still at home, closing up the gardens, dehydrating apples, making soup and home made bread and secretly loving not having to go anywhere!
Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1231344
10/20/20 03:26 PM
10/20/20 03:26 PM
Joined: Jul 2000
Posts: 40,735
near Yosemite in California
Marian Offline
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near Yosemite in California
Family is talking about games that she has downloaded.

Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1231346
10/20/20 04:11 PM
10/20/20 04:11 PM
Joined: Jan 2009
Posts: 2,192
Canal Fulton, OH
Sparkle Offline
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So family, you think Big Fish made a mistake and even if choose a PC version of “Heart’s Medicine” , you’ll get a Mac? Did Big Fish tell you this or is this what you think happened. Which game? Marian days she downloaded “Julie’s Sweets“ (a PC game) and it works fine on her PC. If it was a Mac version, it wouldn’t work. Have you tried uninstalling “Heart’s Medicine” and tried downloading the PC version? Perhaps the problem is that you don’t understand that Big Fish offers some games in either PC or Mac versions. You have to choose which one you want to downloaf. If “Heart’s Medicine” is available for download to eithet PC or Mac, YOU have you have to choose. Big Fish doesn’t have a way of knowing which computer you’re using.

Last edited by Sparkle; 10/20/20 04:48 PM.
Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1231347
10/20/20 04:12 PM
10/20/20 04:12 PM
Joined: Jun 2010
Posts: 5,955
marietta,georgia
family Offline OP
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marietta,georgia
i download the pc, went to desktop icon, and got error access at 0x02E0050{tried to read from oxFFFFFFFF} program terminated..

Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1231348
10/20/20 04:27 PM
10/20/20 04:27 PM
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Posts: 15,763
In Missouri near St. Louis
Draclvr Offline
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In Missouri near St. Louis
So the story changes again... this is why I give up.

Quote
gave up move on, both gamees are macs, i have a pc.


Still at home, closing up the gardens, dehydrating apples, making soup and home made bread and secretly loving not having to go anywhere!
Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1231353
10/20/20 04:41 PM
10/20/20 04:41 PM
Joined: Jun 2010
Posts: 5,955
marietta,georgia
family Offline OP
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family  Offline OP
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marietta,georgia
i am moving on, and giving up.

Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1231356
10/20/20 04:47 PM
10/20/20 04:47 PM
Joined: Jan 2009
Posts: 2,192
Canal Fulton, OH
Sparkle Offline
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Canal Fulton, OH
family, I just loaded the PC demo to my Windows 10 PC. It works fine.

Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1231357
10/20/20 04:56 PM
10/20/20 04:56 PM
Joined: Jun 2005
Posts: 15,763
In Missouri near St. Louis
Draclvr Offline
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In Missouri near St. Louis
family, just some advice for the future. We really, really want to help you with your games. Just look at the number of people on this thread that have tried! But when you give us one story one time and another story the next time, the target keeps moving around and we get frustrated because you don't give us the information we ask for - sometimes over and over. ALWAYS come here and ask, but please, please give us the clearest information you can when we ask you questions. Saying different things from one post to the next and accusing Big Fish staff of doing things they didn't do is not going to help us help you.

That being said, I'm sure you have a ton of other games to play, so just go have fun with something that works! After all, that's what gaming is about!


Still at home, closing up the gardens, dehydrating apples, making soup and home made bread and secretly loving not having to go anywhere!
Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: Sparkle] #1231358
10/20/20 04:58 PM
10/20/20 04:58 PM
Joined: Oct 2000
Posts: 40,569
southeast USA
Jenny100 Offline
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Originally Posted by Sparkle
Big Fish doesn’t have a way of knowing which computer you’re using.

Actually they do. When you use a web browser it will reveal all sorts of information about your computer -- your operating system and version, your browser and what version it is, your desktop resolution, and many other things besides. It's completely normal for Big Fish to be able to tell what type of computer you're using and whether it runs Windows or Mac or something else. Big Fish tries to warn people who might be buying the wrong version by mistake.

Whenever I purchase a Windows game at Big Fish using a non-Windows computer, their checkout system throws up a big warning saying THIS GAME WILL NOT WORK ON YOUR COMPUTER!

Of course after purchasing the game I download it using the Windows computer, and it works just fine.
Big Fish is assuming I want to run the game on the same computer I'm purchasing the game with, which is not true in my case. Most people probably only have one computer, or one operating system on the computer they do have.

But that's the reason for the warning -- some people mistakenly try to purchase Windows games when they're using a Mac, and vice versa. It's happened often enough that Big Fish started using the warning.

Originally Posted by Sparkle
If it was a Mac version, it wouldn’t work.

If it was a Mac version, it wouldn't even install, let alone work.
There would be no error message, no shortcut on the desktop or in the Game Client, no nothing.
If you looked at your purchased games in the Big Fish Game Client, there would probably be a comment right in the Game Client that you wouldn't be able to install the Mac games.

I have a handful of Mac games from Big Fish from back when I was using a Mac as my main computer. The Mac Games are listed in the Game Client alongside my purchased PC games, and the Mac games all have a note beside the listings saying they can't be installed on the PC.

Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: Jenny100] #1231361
10/20/20 05:11 PM
10/20/20 05:11 PM
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Posts: 2,192
Canal Fulton, OH
Sparkle Offline
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Thanks for the clarification, Jenny. Would you then say that if the PC version works fine on my Windows 10 computer that it’s unlikely that Big Fish mistakenly listed a Mac game as a PC game as family has suggested. Is this a plausible reason for why she can’t get the game to work?

Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1231362
10/20/20 05:24 PM
10/20/20 05:24 PM
Joined: Jun 2010
Posts: 5,955
marietta,georgia
family Offline OP
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marietta,georgia

Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1231363
10/20/20 05:25 PM
10/20/20 05:25 PM
Joined: Jun 2005
Posts: 15,763
In Missouri near St. Louis
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Graduate Boomer

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Posts: 15,763
In Missouri near St. Louis
family, make sure you read my post above Jenny's. You've made it very difficult to help you, so I've given you some tips for the future.


Still at home, closing up the gardens, dehydrating apples, making soup and home made bread and secretly loving not having to go anywhere!
Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: family] #1231366
10/20/20 06:07 PM
10/20/20 06:07 PM
Joined: Jun 2010
Posts: 5,955
marietta,georgia
family Offline OP
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family  Offline OP
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Posts: 5,955
marietta,georgia
thank you drac.

Re: Heart's Medicine: Doctor's Oath Collector's Edition [Re: Sparkle] #1231367
10/20/20 06:08 PM
10/20/20 06:08 PM
Joined: Oct 2000
Posts: 40,569
southeast USA
Jenny100 Offline
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Jenny100  Offline
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Sonic Boomer

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Posts: 40,569
southeast USA
Originally Posted by Sparkle
Thanks for the clarification, Jenny. Would you then say that if the PC version works fine on my Windows 10 computer that it’s unlikely that Big Fish mistakenly listed a Mac game as a PC game as family has suggested. Is this a plausible reason for why she can’t get the game to work?

I don't think Family has Mac versions of the games.

The Game Manager won't install Mac versions on a PC.
Whatever Family has, it did install something -- and that something gives her an error message that looks like a Windows error message.
Although you'll occasionally see error messages on a Mac, they don't look like Windows error messages.
So it looks to me like Family has a Windows game that isn't working on her computer.

Originally Posted by Sparkle
Would you then say that if the PC version works fine on my Windows 10 computer that it’s unlikely that Big Fish mistakenly listed a Mac game as a PC game as family has suggested.

There are any number of reasons why the Windows version of a game might work on your computer and not on Family's computer. But like Draclvr, I don't know what to suggest at this point.

I checked the download for Heart's Medicine for PC at Big Fish, and it is an .exe file, as it's supposed to be. The download for the Mac version is a .tar.gz file, which is a type of compressed file. If you're curious, you can download the .tar.gz to your computer and open it using something like 7-zip, and you'll see it has a lot of Mac-related files and folders inside. You can't do much with it besides look at the contents though -- not unless you're using a Mac.
Anyway, there's nothing wrong with Big Fish's download link for the game.

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